Notices of Violation 2017

CRTC staff has issued a notice of violation to the following persons with regard to the application of the Unsolicited Telecommunications Rules or Canada’s Anti-Spam Law

Date Person subject to the Notice of violation Description
December 11, 2017 Sutton (Québec) Services Immobiliers Inc. Sutton (Québec) Services Immobiliers Inc. has paid an Administrative Monetary Penalty (AMP) of $60,000 as part of a settlement over violations of Part II, section 10 of the Unsolicited Telecommunications Rules. A CRTC investigation found that Sutton (Québec) Services Immobiliers Inc. failed to ensure that contents of the National Do Not Call List were not disclosed to persons outside of their organization. In addition to paying an AMP, Sutton (Québec) Services Immobiliers Inc. has agreed to implement a compliance program.
December 11, 2017 Groupe Sutton Excellence Inc. Groupe Sutton Excellence Inc. has paid an Administrative Monetary Penalty (AMP) of $40,000 as part of a settlement over violations of Part II, sections 4 and 6 and Part III, section 2 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were initiated by Groupe Sutton Excellence Inc. to consumers’ telephone numbers that were registered on the National Do Not Call List (National DNCL) during a time when Groupe Sutton Excellence Inc. did not have a valid registration or subscription with the National DNCL Operator. In addition to paying an AMP, Groupe Sutton Excellence Inc. has agreed to implement a compliance program.
August 22, 2017 Re/Max du Cartier Re/Max du Cartier has paid an Administrative Monetary Penalty (AMP) of $30,000 as part of a settlement over violations of Part II, sections 4 and 6 and Part III, section 2 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were initiated by Re/Max du Cartier to consumers’ telephone numbers that were registered on the National Do Not Call List (National DNCL) during a time when Re/Max du Cartier did not have a valid registration and subscription with the National DNCL Operator. In addition to paying an AMP, Re\Max du Cartier has agreed to implement a compliance program.
August 22, 2017 Re/Max de L’Avenir Inc. Re/Max de L’Avenir Inc. has paid an Administrative Monetary Penalty (AMP) of $10,000 as part of a settlement over violations of Part II, sections 6 and Part III, section 2 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were initiated by Re/Max de L’Avenir Inc. to consumers’ telephone numbers that were registered on the National Do Not Call List (National DNCL) during a time when Re/Max de L’Avenir Inc. did not have a valid registration and subscription with the National DNCL Operator. In addition to paying an AMP, Re/Max de L’Avenir Inc. has agreed to implement a compliance program.
August 18, 2017 Re/Max TMS Inc. Re/Max TMS Inc. has paid an Administrative Monetary Penalty (AMP) of $20,000 as part of a settlement over violations of Part II, sections 4 and 6 and Part III, section 2 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were initiated by Re/Max TMS Inc. to consumers’ telephone numbers that were registered on the National Do Not Call List (National DNCL) during a time when Re/Max TMS Inc. did not have a valid registration or subscription with the National DNCL Operator. In addition to paying an AMP, Re/Max TMS Inc. has agreed to implement a compliance program.
August 1, 2017 Toronto Star Newspapers Limited Toronto Star Newspapers Limited has paid an administrative monetary penalty (AMP) of $65,000 as part of a settlement over violations of Part III, sections 3 and 15 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were initiated on behalf of Toronto Star Newspapers Limited while they were not registered with the National Do Not Call List (DNCL) operator and failed to make all reasonable efforts to ensure that its telemarketer did not initiate these telemarketing telecommunications to consumers who are or should have been its do not call list. In addition to paying an AMP, Toronto Star Newspapers Limited has agreed to implement a compliance program.
June 1, 2017 Via Capitale Sélect Via Capitale Sélect (Les Courtiers en Immeubles Expansion 2000 Inc.) has paid an Administrative Monetary Penalty (AMP) of $36,000 as part of a settlement over violations of Part II, sections 4 and 6 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were initiated by Via Capitale Sélect to consumers’ telephone numbers that were registered on the National Do Not Call List (National DNCL) during a time when Via Capitale Sélect did not have a valid subscription with the National DNCL Operator. In addition to paying an AMP, Via Capitale Sélect has agreed to implement a compliance program.
February 7, 2017 Newspapers Call Center Inc. Newspapers Call Center Inc. has paid an administrative monetary penalty (AMP) of $60,000 as part of a settlement over violations of Part III, sections 3 and 5b) of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were initiated by Newspapers Call Center Inc. on behalf of clients while they were not registered with the National Do Not Call List (DNCL) operator and failed to keep records of DNCL registration for their clients. In addition to paying an AMP, Newspapers Call Center Inc. has agreed to implement a compliance program.
February 6, 2017 Club Cranberry Vacations Inc. Club Cranberry Vacations Inc. has paid an Administrative Monetary Penalty (AMP) of $100,000 as part of a settlement over violations of Part II, sections 4, 6 & 13 and Part III, sections 29 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made by Club Cranberry Vacations Inc. to telephone numbers registered on the National Do Not Call List (National DNCL), during periods when it was not subscribed to the National DNCL. Telemarketing telecommunications were also made by Club Cranberry Vacations Inc. while it used a version of the National DNCL that was older than 31 days. Club Cranberry Vacations Inc. also exceeded the 5% monthly abandonment rate while using a predictive dialing device. In addition to paying an AMP, Club Cranberry Vacations Inc. has agreed to implement a compliance program.
January 17, 2017 Via Capitale du Mont Royal Via Capitale du Mont Royal (9034-1496 Québec Inc.) has paid an Administrative Monetary Penalty (AMP) of $10,000 as part of a settlement over violations of Part II, sections 4 and 6 and Part III, section 2 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were initiated by Via Capitale du Mont Royal to consumers’ telephone numbers that were registered on the National Do Not Call List (National DNCL) during a time when Via Capitale du Mont Royal did not have a valid registration or subscription with the National DNCL Operator. In addition to paying an AMP, Via Capitale du Mont Royal has agreed to implement a compliance program.
Date modified: