Find out the best options to reach us. You can either connect by phone or chat and our dedicated team will be ready to assist you with any queries or concerns you may have.
Zero Tolerance Policy
CRTC staff treats clients with courtesy and respect and expects that they do the same. Calls or written messages that contain demeaning, threatening or otherwise abusive language towards staff will not be tolerated.
Make a complaint, ask a question or provide feedback
If you have any concerns or issues about your personal phone, Internet, TV or radio services, your first step should be to visit our support center. We'll guide you to the right place to address your issue.
Make a complaint
Talk to us
Hours of operation: Our phone and chat lines are open during the week except for statutory holidays. Services are available in French and English.
- Monday to Friday: 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m. (Eastern time)
- Saturday and Sunday: Closed
Call our consumer support line
For the best support, we encourage you to contact our consumer support line:
Typing from a teletypewriter or making a call from outside Canada?
- Calls from outside Canada:
- Type to our teletypewriter toll-free (in Canada):
- Type to our teletypewriter from outside of Canada:
Chat with an agent
Chat live online
Write to us
Make sure to tell us why you are contacting us, and we'll be able to guide you. Please note that due to increasing demand, some delays are to be expected in responding to your request. For this reason, the best way to contact us is always by phone or live chat.
Canadian Radio-television and Telecommunications Commission
Canada, K1A 0N2
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