Internet Services for Canadians

In just a few short years, the Internet has evolved into a multi-dimensional communications medium. It is now possible to use the Internet to watch TV and make phone calls. You can even call 9-1-1.

It is important that Canadians can connect to quality Internet services at affordable prices.

We strive to protect the safety and interests of Canadians by promoting and enforcing our regulations. This includes those relating to unsolicited email.

Read more about what we do.

Topics

Internet Code

A new Internet Code to come into force on January 31, 2020! Find out how it will improve protections for Internet customers.

Broadband Fund: Closing the Digital Divide

Apply for the fund, application guide (help applying), broadband coverage maps, instruction manual, about the fund.

Broadband Performance Measurement Project
Sign-up now

The CRTC is looking for participants for the project to measure the performance of broadband Internet services in Canadian homes.

Make a Complaint

How to make a complaint about your Internet service online, by email and by phone.

Find an Internet Service Provider (ISP)

Find service providers near you, change your provider, and compare services.

Billing and Pricing

There are two acceptable ways for large telephone and cable companies to charge independent service providers for the use of their networks: the flat-rate model, and the capacity-based model.

Net Neutrality

Supporting net neutrality, differential pricing, zero-rating, sponsored data.

Speeds

Learn what affects Internet speeds at your home and what you can do to improve them.

Internet Traffic Management Practices

About Internet traffic management practices and complaints.

Watching TV and listening to music on the Internet

Watching TV and listening to music online, distribution rights, website blocking and offensive content online.

Data-Only Wireless Plans in Canada

The wireless market in Canada is evolving. Learn more about the introduction of the new data-only wireless options and find a plan that is right for you.

Anti-Spam

Understand your consumer rights email spam. Businesses can find requirements for installing computer programs and guidelines (e.g., help building compliance programs).

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