Notice of Violation: Newspapers Call Center Inc.
Ottawa, 7 February 2017
Newspapers Call Center Inc.
105-778 Sheppard Avenue West
Toronto, Ontario, M3H 6B7
Date of Notice:
7 February 2017
Pursuant to section 72.07 of the Telecommunications Act, S.C. 1993, c. 38 (the Act), the undersigned has issued this notice of violation finding 4140800 Canada Inc. to have committed the following violations contrary to the Canadian Radio-television and Telecommunications Commission’s (CRTC’s) Unsolicited Telecommunications Rules (the Rules) made under section 41 of the Act:
On and between 5 January 2014 to 12 October 2015, telemarketing telecommunications were made by Newspapers Call Center Inc. resulting in violations of:
- Part III, section 3 of the Rules, which states that a telemarketer shall not initiate a telemarketing telecommunication on behalf of a client unless that client has registered with, and provided information to, the National DNCL operator, and all applicable fees charged by the Complaints Investigator delegate associated with that client have been paid.
- Part III, section 5 b) of the Rules, which states that a telemarketer shall keep the following records related to registration and provision of information to the National DNCL operator for a period of three (3) years from the date the records are created: b) when initiating a telemarketing telecommunication on behalf of clients, proof of registration with the National DNCL operator and proof of payment of fees to the Complaints Investigator delegate for each client.
As per section 72.16 of the Act, a person is liable for a violation that is committed by an employee of the person acting in the course of the employee’s employment, or by an agent or mandatary of the person acting within the scope of the agent’s or mandatary’s authority, whether or not the employee or agent or mandatary who actually committed the violation is identified or proceeded against.
Pursuant to section 72.01 of the Act, the undersigned has determined that the total penalty for the violations identified above is of $60,000.
The penalty of $60,000 must be paid to "The Receiver General for Canada" in accordance with subsection 72.09(3) of the Act.
Directeur - secteur de la conformité et des enquêtes
Director - Compliance and Enforcement Sector
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