Canadian Radio-television and Telecommunications Commission

We are an administrative tribunal that operates at arm’s length from the federal government.

We are dedicated to ensuring that Canadians have access to a world-class communication system that promotes innovation and enriches their lives. Our role is to implement the laws and regulations set by Parliamentarians who create legislation and departments that set policies. We regulate and supervise broadcasting and telecommunications in the public interest.

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Services and information

Consultations and hearings – Have your say!

Public proceedings, consultations, part 1 applications, guides on how to participate.

Telemarketing and unwanted calls

Register with the National Do Not Call List (DNCL), who can still call you, calls from political parties, unwanted calls, block calls, avoid phone fraud, spoofing, scammers, make a complaint, information for telemarketers.

Phone – Postpaid versus prepaid services

Differences between postpaid and prepaid services.

Phone – Consumer rights for mobile phones

Wireless Code (the rules your provider must follow), ask a question, make a complaint.

Phone – Pick the best mobile plan

Find a provider, compare and pick a plan, questions you should ask yourself before you change plans.

Phone – Roaming charges

Roaming explained. Manage your charges locally and while you travel.

Phone – Data plans, data usage and overage charges

Overage fees, family plan, shared plan, international travelling data plans, monitor data usage.

Phone – Keep your number when you switch providers

Switching providers, cancellation fees, cancel your services.

Internet – Speeds

What affects Internet speeds at your home, what you can do to improve speed.

Internet – Billing practices and pricing

Wholesale billing, flat-rate model, capacity-based model.

TV and Radio

Consumer rights (TV Service Provider Code), accessible TV, CANCON, commercials (Super Bowl, signal substitution), Indigenous broadcasting, TV services, radio services, closed captioning, described video, programming (channels and stations), make a complaint, TV codes, radio codes, broadcaster codes.

Find, change or compare service providers

Find television, Internet, mobile and phone service providers in your area. Compare and choose the service provider that works best for you.

What we are doing

Corporate information

Features

Broadband Fund: Closing the digital divide in Canada

Applicants have until March 27, 2020, at 5 pm PST to apply.

A new Internet Code to come into force on January 31, 2020!

New safeguards will be introduced for Internet services thanks to the new Internet Code!

Share your ideas: CBC/Radio-Canada programming

Share your ideas on CBC/Radio-Canada’s programming by 8 p.m. (ET) on February 13, 2020.


We are a federal institution that is part of the Canadian Heritage portfolio. We operate at arm’s length from the Government of Canada.

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