Canadian Radio-television and Telecommunications Commission
We are an administrative tribunal that operates at arm’s length from the federal government.
We are dedicated to ensuring that Canadians have access to a world-class communication system that promotes innovation and enriches their lives. Our role is to implement the laws and regulations set by Parliamentarians who create legislation and departments that set policies. We regulate and supervise broadcasting and telecommunications in the public interest.
LIVE
Hearing on review of mobile wireless services
- Date: February 18-28, 2020
- Location: Gatineau, Quebec
- Watch it on CPAC
- Follow our hearings on Twitter @CRTCHearings
Latest
Most requested
- Today’s releases
- Decisions, notices and orders
- Anti-spam (Email marketing)
Services and information
Consultations and hearings – Have your say!
Public proceedings, consultations, part 1 applications, guides on how to participate.
Telemarketing and unwanted calls
Register with the National Do Not Call List (DNCL), who can still call you, calls from political parties, unwanted calls, block calls, avoid phone fraud, spoofing, scammers, make a complaint, information for telemarketers.
Phone – Postpaid versus prepaid services
Differences between postpaid and prepaid services.
Phone – Consumer rights for mobile phones
Wireless Code (the rules your provider must follow), ask a question, make a complaint.
Phone – Pick the best mobile plan
Find a provider, compare and pick a plan, questions you should ask yourself before you change plans.
Phone – Roaming charges
Roaming explained. Manage your charges locally and while you travel.
Phone – Data plans, data usage and overage charges
Overage fees, family plan, shared plan, international travelling data plans, monitor data usage.
Phone – Keep your number when you switch providers
Switching providers, cancellation fees, cancel your services.
Internet – Speeds
What affects Internet speeds at your home, what you can do to improve speed.
Internet – Billing practices and pricing
Wholesale billing, flat-rate model, capacity-based model.
TV and Radio
Consumer rights (TV Service Provider Code), accessible TV, CANCON, commercials (Super Bowl, signal substitution), Indigenous broadcasting, TV services, radio services, closed captioning, described video, programming (channels and stations), make a complaint, TV codes, radio codes, broadcaster codes.
Find, change or compare service providers
Find television, Internet, mobile and phone service providers in your area. Compare and choose the service provider that works best for you.
Contact us
More information for
What we are doing
Consultations and events
- Public hearing calendars and transcripts
- Telecommunications: Phone and Internet proceedings and part 1s
- Broadcasting: TV, radio and distribution proceedings and part 1s
- Compliance and Enforcement: Telemarketing Rules, National DNCL and Anti-Spam proceedings and part 1s
Research, statistics and data
- Financial summaries of surveys and statistics for the broadcasting sector (DCS)
- Communications Monitoring Report 2019
- Highlights of the Report on Misleading or Aggressive Communications Retail Sales Practices
- Price Comparisons of Wireline, Wireless and Internet Services in Canada and with Foreign Jurisdictions – 2018 Edition Study of Telecommunications Services in Canada and Select Foreign Jurisdictions (external link)
Corporate information
Features
Sometimes your call display can be misleading. Find out more about caller identification spoofing.
Applicants have until March 27, 2020, at 5 p.m. (PST) to apply.
We are a federal institution that is part of the Canadian Heritage portfolio. We operate at arm’s length from the Government of Canada.
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