Canadian Radio-television and Telecommunications Commission
We are an administrative tribunal that operates at arm’s length from the federal government.
We are dedicated to ensuring that Canadians have access to a world-class communication system that promotes innovation and enriches their lives. Our role is to implement the laws and regulations set by Parliamentarians who create legislation and departments that set policies. We regulate and supervise broadcasting and telecommunications in the public interest.
CRTC Hearing – Phase 1 – Contributions to the Canadian Broadcasting system
We are holding a public hearing starting November 20, 2023 at 9 am (EST) to consider what initial contributions online services could make to support Canadian and Indigenous content.
Follow the public hearing (external link)
- Date: November 20 to December 8, 2023
- Follow our hearings on Twitter @CRTCHearings
- View hearing documents
Latest
Most requested
- Today’s releases
- Decisions, notices and orders
- Anti-spam (Email & SMS marketing)
Services and information
Consultations and hearings: have your say
Public proceedings, consultations, part 1 applications, guides on how to participate.
Telemarketing and unwanted calls
Register with the National Do Not Call List (DNCL), who can still call you, calls from political parties, unwanted calls, block calls, avoid phone fraud, spoofing, scammers, make a complaint, information for telemarketers.
Phone – Postpaid versus prepaid services
Differences between postpaid and prepaid services.
Phone – Protected by the Wireless Code
Wireless Code (the rules your provider must follow), ask a question, make a complaint.
Phone – Pick the best mobile plan
Find a provider, compare and pick a plan, questions you should ask yourself before you change plans.
Phone – Roaming charges
Roaming explained. Manage your charges locally and while you travel.
Phone – Data plans, data usage and overage charges
Overage fees, family plan, shared plan, international travelling data plans, monitor data usage.
Phone – Keep your number when you switch providers
Switching providers, cancellation fees, cancel your services.
Internet – Speeds
What affects Internet speeds at your home, what you can do to improve speed.
Internet – Billing practices and pricing
Wholesale billing, flat-rate model, capacity-based model.
TV and Radio
Consumer rights (TV Service Provider Code), accessible TV, CANCON, commercials (Super Bowl, signal substitution), Indigenous broadcasting, TV services, radio services, closed captioning, described video, programming (channels and stations), make a complaint, TV codes, radio codes, broadcaster codes.
Find, change or compare service providers
Find television, Internet, mobile and phone service providers in your area. Compare and choose the service provider that works best for you.
Contact us
More information for
What we are doing
Consultations and events
- Public hearing calendars and transcripts
- Telecommunications: Phone and Internet proceedings and part 1s
- Broadcasting: TV, radio and distribution proceedings and part 1s
- Compliance and Enforcement: Telemarketing Rules, National DNCL and Anti-Spam proceedings and part 1s
Research, statistics and data
Corporate information
Chairperson
Chairperson and Chief Executive Officer
Submit your CV for future opportunities
Share your profile, skills, and abilities by submitting your resume to dotation_staffing@crtc.gc.ca.
Features
Sign language content
Find a collection of video playlists in American Sign Language (ASL) and Langue des signes québecoise (LSQ).
Building a bargaining framework for the Online News Act
We are building a framework for negotiations between news organizations and online platforms distributing their content.
Compliance and enforcement processes: What you should know
What to expect and what to do when facing a compliance and enforcement action.
We are a federal institution that is part of the Canadian Heritage portfolio. We operate at arm’s length from the Government of Canada.
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