ARCHIVED - Notice of Violation: Industrielle Alliance, Assurance et services financiers inc.

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Ottawa, 09 May 2019

File No.: PDR 9174-1510

To: Industrielle Alliance, Assurance et services financiers inc.

1080, Grande Allée Ouest
C.P. 1907, succursale Terminus
Québec (Québec)
G1K 7M3

Date of Notice and Payment: 9 May 2019

Penalty: $43,500

Pursuant to section 72.07 of the Telecommunications Act, S.C. 1993, c. 38 (the Act), the undersigned has issued this notice of violation finding Industrielle Alliance, Assurance et services financiers inc. to have committed the following violations contrary to the Canadian Radio-television and Telecommunications Commission’s (CRTC’s) Unsolicited Telecommunications Rules (the Rules) made under section 41 of the Act:

On and between 1 April 2015 to 20 November 2017, telemarketing telecommunications were made by Industrielle Alliance, Assurance et services financiers inc., or by independent insurance agents acting on its behalf, resulting in violations of:

Part II, section 4 of the Rules, which states that a telemarketer shall not initiate, and a client of a telemarketer shall
make all reasonable efforts to ensure that the telemarketer does not initiate, a telemarketing telecommunication to a consumer's telecommunications number that is on the National DNCL, unless express consent has been provided by such consumer to be contacted via a telemarketing telecommunication by that telemarketer or the client of that telemarketer.

Pursuant to section 72.01 of the Act, the undersigned has determined that the penalty for the violations identified above is $43,500.

The penalty of $43,500 must be paid by Industrielle Alliance, Assurance et services financiers inc. to “The Receiver General for Canada” in accordance with subsection 72.09(3) of the Act.

Alain Garneau
Director – Telecommunications Enforcement
Compliance and Enforcement Sector

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