Compliance and enforcement processes: What you should know
How to report spam
Canadians can report spam to the Spam Reporting Centre. Contact your local law enforcement if you have been threatened, are a victim of a crime, or fear for anyone's safety.
When you receive a communication from the Canadian Radio-television and Telecommunications Commission (CRTC), it’s important to know what to expect and what to do. The CRTC is responsible for ensuring compliance across multiple industries with the Unsolicited Telecommunications Rules (UTR), Canada’s Anti-spam Legislation (CASL), and the Voter Contact Registry (VCR). We have several tools at our disposal, and this summary explains the kinds of communication you might receive as part of an investigation.
These compliance and enforcement processes ensure that companies and individuals are following the rules and regulations set out by the CRTC, and to promote a fair and competitive marketplace.
The CRTC’s compliance and enforcement-related communications can include notices of violation, undertakings, settlements, preservation demands, notices to produce, citations and warning letters.
Here’s what you should know and what to do if you receive any of the following communications from the CRTC.
Types of compliance and enforcement actions
Canadian Anti-Spam Legislation (CASL)
- Notice of violation
- Preservation demand
- Notice to produce
- Warning letter
- Undertakings
Unsolicited Telecommunications Rules (UTR)
- Notice of violation
- Request for information (RFI) letter
- Citation
- Warning letter
- Settlements
Voter Contact Registry (VCR)
- Notice of violation
- Citation
- Warning letter
- Date modified: