Compliance and enforcement processes: What you should know

When you receive a communication from the Canadian Radio-television and Telecommunications Commission (CRTC), it’s important to know what to expect and what to do. The CRTC is responsible for ensuring compliance across multiple industries with the Unsolicited Telecommunications Rules (UTR), Canada’s Anti-spam Legislation (CASL), and the Voter Contact Registry (VCR). We have several tools at our disposal, and this summary explains the kinds of communication you might receive as part of an investigation.

These compliance and enforcement processes ensure that companies and individuals are following the rules and regulations set out by the CRTC, and to promote a fair and competitive marketplace.

The CRTC’s compliance and enforcement-related communications can include notices of violation, undertakings, settlements, preservation demands, notices to produce, citations and warning letters.

Here’s what you should know and what to do if you receive any of the following communications from the CRTC.

Types of compliance and enforcement actions

Canadian Anti-Spam Legislation (CASL)

Unsolicited Telecommunications Rules (UTR)

Voter Contact Registry (VCR)

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