ARCHIVED - Notice of Violation: Thee Zorba Outsourcing Pvt. Ltd.
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Ottawa, 10 March 2016
File No.: PDR 9174-1537
To: Thee Zorba Outsourcing Pvt. Ltd.
Address:
114, 115, Sector-07, 2nd Floor,
Near Mother Dairy
Noida, Uttar Pradesh, India
201301
Date of Notice: 22 February 2016
Penalty: $292,000
Pursuant to sections 72.07 of the Telecommunications Act, S.C. 1993, c. 38(the Act), the undersigned has issued this Notice of Violation finding Thee Zorba Outsourcing Pvt. Ltd. to have committed the following violations contrary to the Canadian Radio-television and Telecommunications Commission’s (CRTC’s) Unsolicited Telecommunications Rules (the Rules) made under section 41 of the Act:
On or about and between 29 October 2012 and the 11 May 2015, telemarketing telecommunications were made by Thee Zorba Outsourcing Pvt. Ltd. resulting in:
- Violations of Part II, section 4 of the Rules for initiating telemarketing telecommunications to consumers who are listed on the National DNCL for more than 31 days;
- Violations of Part II, section 7 of the Rules for initiating telemarketing telecommunications on behalf of clients while they were not registered subscribers of the National DNCL and had not paid all applicable fees to the National DNCL operator;
- Violations of Part III, section 3 of the Rules for initiating telemarketing telecommunications on behalf of clients while they were not registered and had not provided information to the National DNCL operator;
- Violations of Part III, section 16 of the Rules for initiating telemarketing telecommunications without providing the appropriate information in a clear manner upon reaching the intended party;
- Violations of Part III section 25 of the Rules for initiating telemarketing telecommunications without displaying the originating telecommunications number or an alternate telecommunications number where the telemarketer can be reached.
Pursuant to section 72.01 of the Act, the undersigned has determined that the total penalty for the violations identified above is $292,000.
The penalty of $292,000 must be paid to “The Receiver General for Canada” in accordance with subsection 72.09(3) of the Act.
Manon Bombardier
Chief Compliance and Enforcement Officer
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