Notices of Violation 2014

CRTC staff has issued a notice of violation to the following persons with regard to the application of the Unsolicited Telecommunications Rules or Canada’s Anti-Spam Law.

Date Person subject to the Notice of violation Description
August  19 2014 Thrift Magic LP The Compliance and Enforcement Sector has issued a notice of violation to Thrift Magic LP with an accompanying administrative monetary penalty of $250,000 for having made unsolicited telecommunications to consumers whose telephone numbers were on the National Do Not Call List (National DNCL).  These calls were initiated while Thrift Magic LP did not have a valid registration or subscription with the National DNCL Operator resulting in violations of Part II, section 4, Part II, section 6 and Part III, section 2 of the Unsolicited Telecommunications Rules.  In addition to paying an administrative monetary penalty, Thrift Magic LP has agreed to implement a compliance program.
August 13, 2014 Alberta Federation of Labour Alberta Federation of Labour (AFL) has paid a penalty of $50,000 as part of a settlement over violations of Part IV, sub-section 4d) of the Unsolicited Telecommunications Rules.  A CRTC investigation found that the AFL made unsolicited telecommunications using an Automatic Dialing-Announcing Device (ADAD) without providing a telephone number and mailing address where the telecommunication originator could be reached. In addition to paying an administrative monetary penalty, the AFL agreed to implement a compliance program.
July 22, 2014 Québec Loisirs ULC Québec Loisirs has paid a $200,000 penalty for having made telemarketing telecommunications to consumers whose telecommunications numbers were registered on the National Do Not Call List (DNCL), resulting in violations of Part II, section 4 of the Unsolicited Telecommunications Rules. These telecommunications also resulted in violations of Part II, section 6 of the Rules, for failing to subscribe to the National DNCL and to pay all applicable fees to the National DNCL Operator. In addition to paying an administrative monetary penalty, Quebec Loisirs agreed to implement a compliance program.
June 9, 2014 Suitelife Vacations Club Inc. Suitelife has paid a $20,000 penalty for violating the Unsolicited Telecommunications Rules. A CRTC investigation found that Suitelife made telemarketing calls while it was not registered with the National Do Not Call List (DNCL) operator, had not subscribed to the National DNCL, and had not paid all the applicable fees, resulting in telemarketing telecommunications made to consumers’ numbers that were registered on the National DNCL. Suitelife also failed to do not call requests from consumers at the time of the calls. In addition to paying an administrative monetary penalty, Suitelife has agreed to implement a compliance program.
June 6, 2014 Ecosmart Home Services Inc. Ecosmart Home Services Inc. has paid a $20,000 penalty for violating the Unsolicited Telecommunications Rules. A CRTC investigation found that Ecosmart Home Services Inc. made telemarketing calls while it was not registered with the National Do Not Call List (DNCL) operator, had not subscribed to the National DNCL, and had not paid all the applicable fees, resulting in telemarketing telecommunications made to consumers’ numbers that were registered on the National DNCL.
May 28, 2014 The Home Comfort Group Inc. The Home Comfort Group Inc. has paid a $50,000 penalty for violating the Unsolicited Telecommunications Rules. A CRTC investigation found that The Home Comfort Group Inc. made telemarketing calls while it was not registered with the National Do Not Call List (DNCL) operator, had not subscribed to the National DNCL, and had not paid all the applicable fees, resulting in telemarketing telecommunications made to consumers’ numbers that were registered on the National DNCL.  In addition, The Home Comfort Group Inc. failed to use a version of the National DNCL obtained from the National DNCL Operator no more than 31 days prior to the date the telemarketing telecommunications were made. 
May 28, 2014 Loyal Seal Windows and Doors Inc. Loyal Seal has paid a $10,000 penalty for violating the Unsolicited Telecommunications Rules. A CRTC investigation found that Loyal Seal made telemarketing calls while it was not registered with the National Do Not Call List (DNCL) operator, had not subscribed to the National DNCL, and had not paid all the applicable fees, resulting in telemarketing telecommunications made to consumers’ numbers that were registered on the National DNCL. In addition to paying an administrative monetary penalty, Loyal Seal has agreed to implement a compliance program.
April 30, 2014 Brian Jones Brian Jones has paid a penalty of $4,000 as part of a settlement over violations of Part II, sections 4 and 6, and Part III, section 2 of the Unsolicited Telecommunications Rules (the Rules).  A CRTC investigation found that Brian Jones initiated unsolicited telemarketing telecommunications to consumers whose telephone numbers were registered on the National Do Not Call List (National DNCL) while not being a registered subscriber of the National DNCL and having paid all applicable fees to the National DNCL operator in violation of Part II, section 6 and Part III, section 2 of the Rules.
April 16, 2014 iQor Canada Ltd. CRTC staff has issued a notice of violation to iQor Canada Ltd. with an accompanying administrative monetary penalty of $237,500 for having made unsolicited telecommunications, using an Automatic Dialing-Announcing Device (ADAD) resulting in violations of Part IV, section 4(b), (c) and (d) of the Unsolicited Telecommunications Rules.  A CRTC investigation found that iQor initiated unsolicited telecommunications using an ADAD outside the permissible calling hours and did not provide the name of the person on whose behalf the telecommunication was made and a mailing address and a local or toll-free telephone number where the telecommunication originator could be reached.
April 7, 2014 Northview Windows and Doors Inc. Northview Windows and Doors Inc. has paid a penalty of $37,500 as part of a settlement over violations of Part II, sections 4, 6 and 13 and Part III, section 2 of the Unsolicited Telecommunications Rules. A CRTC investigation found that Northview Windows and Doors Inc. made telemarketing calls while it was neither registered nor subscribed with the National Do Not Call List (DNCL) Operator and had not paid applicable fees, and while it had used a version of the National DNCL older than 31 days. This resulted in telemarketing telecommunications made to consumers’ numbers that were registered on the National DNCL. In addition to paying an administrative monetary penalty, Northview Windows and Doors Inc. agreed to implement a compliance program.
April 7, 2014 NorthShield Windows and Doors Inc. NorthShield Windows and Doors Inc. has paid a penalty of $15,000 as part of a settlement over violations of Part II, sections 4 and 6 of the Unsolicited Telecommunications Rules. A CRTC investigation found that NorthShield Windows and Doors Inc. made telemarketing calls while it was not subscribed and paid all the applicable fees to the National Do Not Call List Operator. This resulted in telemarketing telecommunications made to consumers’ numbers that were registered on the National DNCL. In addition to paying an administrative monetary penalty, NorthShield Windows and Doors Inc. agreed to implement a compliance program.
January 9, 2014 1051080 Ontario Inc. (the Turf Operations Group) 10501080 Ontario Inc., on behalf of itself and certain subsidiaries (the Turf Operations Group) has paid a penalty of $200,000, as part of a settlement over violations of the Unsolicited Telecommunications Rules. A CRTC investigation found that 1051080 Ontario Inc. and its subsidiaries, Weed Man Ottawa, Weed Man Montreal, Turf Operations Hamilton, Weed Man Scarborough and Weed Man Surrey, made telemarketing telecommunications to consumers’ numbers that were registered on the National DNCL, or should have been on the Turf Operations Group’s internal do not call lists. In addition to paying an administrative monetary penalty, the Turf Operations Group has agreed to implement a compliance program.
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