Internet Services for Canadians
It is important that Canadians can connect to quality Internet services at affordable prices.
We strive to protect the safety and interests of Canadians by promoting and enforcing our regulations. This includes those relating to unsolicited email.
How to make a complaint about your Internet service online, by email and by phone.
Understand your consumer rights email spam. Businesses can find requirements for installing computer programs and guidelines (e.g., help building compliance programs).
In 2015, the CRTC launched a project to objectively measure broadband Internet performance, including actual connection speeds, in Canadian homes.
Broadband Internet speeds and performance.
There are two acceptable ways for large telephone and cable companies to charge independent service providers for the use of their networks: the flat-rate model, and the capacity-based model.
Watching TV and listening to music online, distribution rights, website blocking and offensive content online.
About Internet traffic management practices and complaints.
CRTC Activities and Initiatives
We collected your comments on differential pricing practices related to Internet data plans. Differential pricing occurs when the same or a similar product or service is offered to customers at different prices. You can read the comments that were shared with us (look for “interventions”).
Following the review of Canada’s basic telecommunications services, the CRTC is setting up a fund to help attain new speeds and better Internet services.
You can take part in the CRTC’s Broadband Measurement Project, free of charge and with your privacy guaranteed. Submit a request at Measuring Broadband Canada.
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