Phone Services for Canadians

A solid phone system is crucial to providing Canadians with access to a world class communications system. It is important that Canadians can connect to quality and innovative communication services at affordable prices. We strive to protect the safety and interests of Canadians by:

  • enforcing The Unsolicited Telecommunications Rules and the National Do Not Call List;
  • regulating telecommunications carriers, including major telephone companies;
  • approving tariffs and certain agreements for the telecommunications sector;
  • encouraging competition in telecommunications markets to ensure that Canadians have a choice of innovative and affordable services.

We do not intervene in the retail rates for most communication services.

Topics

Mobile Phones

Your consumer rights, data plans, postpaid versus prepaid, switch providers and keep your number, roaming charges and more.

Home Phones

Switch providers and keep your number, choose a local phone service, find a provider near you, change your long-distance provider and phone services for people with disabilities.

9-1-1 Services

Next-generation 9-1-1, 9-1-1 services for Canadians, and service provider obligations.

Accessible Services

Video relay services, message relay services, and handsets.

Telemarketing and Unwanted Calls

Register with the DNCL, who can still call you, phone calls from political parties, ways to protect yourself and topics for telemarketers.

Voter Contact Registry for Federal Elections

For consumers: phone calls from political parties, and protecting Canadians from rogue and misleading calls during Federal Elections. For industry: register, registration notices, how to contact Canadians the right away, and frequently asked questions.

Find a Phone Provider

Find service providers near you, change your provider, and compare services.

Public Proceedings and Hearings

We regularly hold public hearings, round-table discussions, informal forums, and online discussion forums designed to gather Canadians' views about telecommunications and broadcasting services—information that we can then act on to serve the public interest. See what we’re doing today!

For Telecommunications Providers

Register as a telecommunications provider, responsibilities and regulatory obligations, list of registered providers, BITS licences, registration support, and alternative dispute resolution.


CRTC Activities and Initiatives

The Wireless Code of Conduct

Wireless Code

Know your rights: What the CRTC’s Wireless Code Means For You

Participate

Participate

Comment on an open process about phone issues or applications

Connect

Connect

Join a CISC working group

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