Notices of Violation 2010 - Telemarketing Compliance and Enforcement

CRTC staff has issued a notice of violation to the following persons with regard to the application of the Unsolicited Telecommunications Rules.

Date Person subject to the Notice of violation Description
December 20, 2010 Bell Canada Bell Canada has paid a $1.3 million penalty for violating the National Do Not Call List Rules. Bell Canada also makes a $266,000 payment for its use of automated calling devices without consent. Calls were made to consumers who had registered their numbers on the National Do Not Call List (DNCL) or who were or should have been on Bell Canada's internal do not call list. Usage of automated calling devices to communicate with its prepaid mobile customers without obtaining their prior express consent.
December 16, 2010 Xentel DM Inc. Xentel has paid a $500,000 penalty for misuse of the charity exemption to the National Do Not Call List Rules. A CRTC investigation found that Xentel made calls to consumers who had registered their numbers on the National Do Not Call List (DNCL) and promoted events on its own behalf or on the behalf of organizations that were not registered as charities with the Canada Revenue Agency. The National DNCL Rules provide an exemption for registered charities.
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