Alternative Case Resolutions (ACR) - Telemarketing Compliance and Enforcement

CRTC staff has reached an agreement with the following persons with regard to the application of the Unsolicited Telecommunications Rules:

Date Person subject to the agreement Resolution
March 24, 2011 Rogers Communications (Rogers) Industry: Telecommunications
  • Rogers immediately volunteered to cease using automated calling devices to notify its prepaid mobile customers of an actual or imminent service interruption and how to purchase more minutes to avoid such an interruption without obtaining their prior express consent
  • Rogers has made charitable donations of $175,000 to the École Polytechnique de Montréal and $100,000 to the British Columbia Institute of Technology, and
  • Rogers will review its compliance policies to ensure ongoing adherence with the CRTC’s rules relating to automated calling devices.
October 28, 2010 TELUS Communications Inc. (Telus)
Industry: Telecommunications
  • TELUS immediately volunteered to cease using automated calling devices to notify its prepaid mobile customers of an actual or imminent service interruption and how to purchase more minutes to avoid such an interruption without obtaining their prior express consent
  • TELUS has made a charitable donation of $200,000 to establish a TELUS scholarship fund at the School of Public Policy and Administration at Carleton University to support graduate studies in the areas of policy and regulation, and
  • TELUS will review its compliance policies to ensure ongoing adherence with the CRTC’s rules relating to automated calling devices.
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