Information générale - Pannes de service : 8000-C12-201909780


2022-08-08 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of July, 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4221022.zip - 158 Ko

2022-07-22 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter containing Requests for Information (“RFIs”) from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), dated July 12, 2022, concerning the above-mentioned subject.
Document: 4215445.docx - 1026Ko

2022-07-12 - Lettre du Conseil - Dossier # : 8000-C12-201909780 et 8000-C12-202203868 - Description : Lettre adressée à Rogers Communications Canada Inc. - Objet : Panne de service nationale chez Rogers de juillet 2022

2022-07-11 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of June 2022 with respect to quality of service (QoS) issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4210300.zip - 467 Ko

2022-06-23 - Northwestel
Description: Pursuant to the Commission's request for information as set out in its' letter dated 16 June 2022, attached are our responses. 
Document: 4205820.zip - 799 Ko

2022-06-16 - Lettre du Conseil - Dossier # : 8000-C12-201909780 et 1011-NOC2022-0147 - Description : Lettre adressée à Norouestel Inc. - Objet : Demande de renseignements concernant une perturbation majeure des services de télécommunication dans le Nord

2022-06-13 - Bell MTS
Description: On 20 May 2022 we provided responses to questions you had asked of us in your letter dated 13 May 2022 expressing concerns with respect to complaints, news articles and other sources of information with respect to service quality issues affecting landline telephone services in the Winnipeg area.  In our response, we explained that the issues in Winnipeg are driven by the record precipitation levels in Southern Manitoba, including Winnipeg, just as the ground is beginning to thaw from winter and thus the ground remains saturated with water.  
Document: 4201429.zip - 212 Ko

2022-06-02 - Lettre du Conseil - Dossier # : 8000-C12-201909780 - Description : Lettre adressée à Bell MTS Inc. - Objet : Enjeux relatifs à la qualité de service touchant le service téléphonique fixe de Bell MTS dans la région de Winnipeg.

2022-05-20 - Bell MTS
Description: We are writing in response to your letter dated 13 May 2022 expressing concerns with respect to complaints, news articles and other sources of information with respect to service quality issues affecting landline telephone services in the Winnipeg area.  In that letter, you request comprehensive answers to detailed RFIs by 20 May 2022.  Our answers to these questions are attached.
Document: 4193943.zip - 163 Ko

2022-05-13 - Lettre du Conseil - Dossier # : 8660-C12-201000116 - 8000-C12-201909780 - Description : Lettre adressée à Bell MTS Inc. - Objet : Enjeux relatifs à la qualité de service touchant le service téléphonique fixe de Bell MTS dans la région de Winnipeg.

2019-11-22 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a Canadian Radio-television and Telecommunications Commission’s (“CRTC” or the “Commission”) Letter dated 13 November 2019 concerning the above-mentioned subject and further requests for disclosure. As per the procedure set out in this CRTC November 13 Letter, Rogers is hereby filing an abridged version of its RFI Responses that were issued on 18 September 2019, with some of the redactions removed as requested.
Document: 3755749.doc - 930 Ko

2019-11-13 - Lettre du Conseil - Dossier # : 8660-C12-201000116 - 8000-C12-201909780 - Description : Lettre adressée aux diverses partie - Objet : Répliques à la demande de renseignements concernant des interruptions importantes des services de télécommunication – Demande de divulgation au dossier public de certains renseignements déposés à titre confidentiel

2019-10-15 - Lettre du Conseil - Dossier # : 8660-C12-201000116 - 8000-C12-201909780 - Description : Lettre adressée à Norouestel - Objet : Réponse à la demande de renseignements concernant des interruptions importantes des services de télécommunication dans le Nord – Demande de divulgation au dossier public de certains renseignements déposés à titre confidentiel

2019-10-10 - Bragg Communications Inc. (Eastlink)
Description: Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), herein submits
its responses to the disclosure request received from Mr. Marc Nanni in his letter dated 30
September 2019, as requested by the Commission in their letter dated October 1, 2019
with respect to services interruptions related to hurricane Dorian.
Document: 3728946.pdf - 107 Ko

2019-10-10 - TELUS Communications Inc.
Description: TELUS Communications Inc. (“TELUS”) is in receipt of a letter from Marc Nanni dated September 30, 2019, seeking disclosure of certain information filed in confidence with the Commission. TELUS files this reply in accordance with Rule 33(3) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure (“Rules”).
Document: 3728962.pdf - 348 Ko

2019-10-10 - Bell Canada
Description: In a letter dated 30 September 2019 (the Nanni Letter), Mr. Marc Nanni requests the disclosure of Tables 1, 2, 3 and 4, as well as footnote 3, from our 18 September 2019 Responses to requests for information (RFIs) from Commission staff (the Responses).  The following constitutes our response to Mr. Nanni's request.
Document: 3728955.doc - 47 Ko

2019-10-10 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a Canadian Radio-television and Telecommunications Commission’s (“CRTC” or the “Commission”) Letter dated October 1st, 2019, as well as a Letter from Mr. Marc Nanni dated September 30th, 2019, concerning the above-mentioned subject. In his Letter, Mr. Nanni requests, among other things, disclosure of the RFI Responses that Rogers filed in confidence with the Commission on September 18th, 2019 (as per CRTC RFIs dated September 13th, 2019). Rogers opposes this request for disclosure. As per the procedure set out in CRTC October 1st Letter, Rogers hereby submits its Reply Comments to this request for disclosure.
Document: 3728888.doc - 919 Ko

2019-10-08 - Northwestel Inc.
Description : We are in receipt of a letter from Commission Staff dated 1 October 2019 requesting a response to a request for information regarding recent telecommunications disruptions on 13 July 2019 and 12 August 2019, caused by damage to Northwestel fibre optic lines near Yellowknife.  Our Response is attached.
Document: 3728531.zip - 54 Ko

2019-10-01 - Lettre du Conseil - Description : Lettre adressée aux diverses partie - Objet : Réponses à la demande de renseignements concernant des interruptions importantes des services de télécommunication dans les provinces de l’Atlantique – Demande de divulgation au dossier public de certains renseignements déposés à titre confidentiel

2019-10-01 - Lettre du Conseil - Description : Lettre adressée à Norouestel Inc. - Objet : Deuxième demande de renseignements concernant des interruptions importantes des services de télécommunication dans le Nord

2019-09-18 - TELUS Communications Inc.
Description: Please find attached TELUS’ responses to requests for information, further to
correspondence from Commission staff dated September 13, 2019.
Document: 3714621.zip - 686 Ko

2019-09-18 - Bell Canada
Description: We are in receipt of a letter from Commission staff dated 13 September 2019 requesting responses to requests for information regarding recent telecommunications disruptions in Atlantic Canada due to hurricane Dorian.  Our Responses are provided below.
Document: 3715610.doc - 52 Ko

2019-09-13 - Lettre du Conseil - Description: Lettre adressée aux diverses partie - Objet : Demande de renseignements concernant des interruptions importantes des services de télécommunication


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