Information générale - Pannes de service : 8000-C12-201909780


2024-04-11 - Bell Canada
Description : In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Bell Canada (Bell) hereby files this Post-Outage Report and Final Update regarding the aforementioned MSO (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4597986.docx - 451 Ko

2024-04-09 - Northwestel Inc.
Description : In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Northwestel hereby files this Post-Outage Report regarding the above-captioned Major Service Outage notification (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4595304.doc - 41 Ko

2024-04-04 - TELUS
Description : On March 21, 2024, TELUS experienced an outage impacting wireline and wireless services in Interior British Columbia, specifically between Kelowna and Osoyoos. On March 22, 2024, TELUS notified the Commission of this outage pursuant to the interim service outage notification and reporting regime (the “Interim Regime”).1 In accordance with the Interim Regime, TELUS attaches its post-incident report (“PIR”) about this outage. This report contains the causes of the outage, the steps taken to resolve the outage, how emergency and accessibility services were affected by the outage and plans in place to prevent similar outages in the future.
Document : 4589928.zip - 422 Ko

2024-01-31 - Saskatchewan Telecommunications
Description : Pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Saskatchewan Telecommunications (SaskTel) provides this post-outage report
Document : 4544462.zip - 138 Ko

2023-12-22 - Valley Fiber Ltd
Description : Service Outage Reporting Form
Document : 4520386.doc - 645 Ko

2023-11-29 - Bruce Telecom Ontario Inc
Description : Service Outage Reporting Form
Document : 4501200.pdf - 93 Ko

2023-11-24 - Northwestel Inc.
Description : Final Outage Report – 10 November 2023 Notification of Northwestel Internet Outage in Northwest Territories due to third-party accidental fibre cut
Document : 4499030.docx - 42 Ko

2023-11-22 - Saskatchewan Telecommunications
Description : Post-Outage Report – Cellular outage
Document : 4497562.zip - 137 Ko

2023-11-10 - Hay Communications
Description : Service Outage Reporting Form
Document : 4492118.pdf - 42 Ko

2023-11-10 - Fibernetics Corporation
Description : Service Outage Reporting Form
Document : 4492077.docx - 643 Ko

2023-11-10 - Northwestel Inc.
Description : Final Outage Report – 27 October 2023 Notification of Northwestel Voice Outage in NU, NT, and YT
Document : 4491461.docx - 43 Ko

2023-11-09 - Saskatchewan Telecommunications
Description : Service Outage Reporting Form
Document : 4491928.docx - 644 Ko

2023-11-01 - Fibernetics Corporation
Description : Service Outage Reporting Form
Document : 4484124.docx - 643 Ko

2023-10-30 - Northwestel Inc.
Description : Service Outage Reporting Form
Document : 4483106.docx - 642 Ko

2023-10-30 - TELUS Communications Inc.
Description : Report of TELUS Communications Inc. (“TELUS”) regarding Toronto PSAP outage on October 14, 2023
Document : 4483085.pdf - 309 Ko

2023-10-26 - TELUS Communications Inc.
Description : Report of TELUS Communications Inc. (“TELUS”) of national degradation of Voice over LTE (“VoLTE”) on October 12, 2023
Document : 4480318.zip - 440 Ko

2023-10-19 - TELUS Communications Inc.
Description : Report of TELUS Communications Inc. (“TELUS”) of Network Outage in Atlantic Canada on October 4, 2023
Document : 4476619.pdf - 303 Ko

2023-10-13 - Bell Canada
Description : 16 July 2023 Scheduled Hydro One service outage – Bell Response
Document : 4474365.docx - 37 Ko

2023-10-13 - Bell Canada
Description : 4 October 2023 Atlantic Canada Outage Update and Major Service Outage (MSO) – Post-Outage Report
Document : 4473021.doc - 36 Ko

2023-10-13 - Bell Canada
Description : Follow-up to Bell Canada dual fibre cuts Outage Notification issued and revoked on 5 October 2023
Document : 4473023.doc - 38 Ko

2023-10-05 - Bell Canada
Description : CRTC Service Outage Report SON10/5/2023-BC-1 - Retraction
Document : 4469961.zip - 141 Ko

2023-10-05 - Bell Canada
Description : CRTC Service Outage Reporting Form
Document : 4469940.doc - 663 Ko

2023-10-04 - Bell Canada
Description : CRTC Service Outage Reporting Form
Document : 4469915.doc - 664 Ko

2023-10-04 - Bell Canada
Description : CRTC Service Outage Reporting Form
Document : 4469902.doc - 664 Ko

2023-08-29 - Saskatchewan Telecommunications
Description : CRTC Service Outage Reporting Form
Document : 4450788.docx - 643 Ko

2023-08-29 - Saskatchewan Telecommunications
Description : Post Outage Reporting Form
Document : 4450714.zip - 117 Ko

2023-08-25 - Bell Canada
Description : 14 August 2023 Mackenzie Valley and South Slave Region, Northwest Territories (NWT) – Re: Bell Mobility Service Outage Notification 14 BM-1, Update 1 - Final Update and Major Service Outage (MSO) Post-Outage Report
Document : 4448860.doc - 42 Ko

2023-08-22 - Shadow Internet Ltd
Description : Service Outage Reporting Form
Document : 4444022.doc - 58 Ko

2023-08-21 - Bell Mobility
Description : CRTC Service Outage Reporting Form
Document : 4442918.doc - 665 Ko

2023-08-14 - Bell Mobility
Description : CRTC Service Outage Reporting Form
Document : 4439197.docx - 662 Ko

2023-08-11 - Purple Cow Network
Description : On July 3, 2023, Bragg Communications Inc., doing business as Eastlink (“Eastlink”) suffered a network outage that prevented it from delivering Third Party Internet Access (“TPIA”) service to Purple Cow Internet Inc. (“Purple Cow”). As a result of this outage, we experienced a corresponding network outage throughout our Nova Scotia serving area
Document : 4438983.zip - 293 Ko

2023-07-12 - Videotron
Description : 4416042.pdf
Document : 4416042.pdf - 344 Ko

2023-06-29 - Videotron
Description : Formulaire de signalement d’interruptions du service
Document : 4405012.doc - 658 Ko

2023-06-29 - Videotron
Description : Formulaire de signalement d’interruptions du service
Document : 4405005.doc - 658 Ko

2023-05-16 - Lettre du Secrétaire Général - Description : Lettre adressée à Innovation, Sciences et Développement économique Canada - Objet : Renseignements demandés par Innovation, Sciences et Développement économique Canada (ISDE) – Transmission d’avis lors d’interruptions de services

2023-05-09 - Storm Internet Services (Vidéotron)
Description : Service Outage Reporting Form.
Document : 4343850.pdf - 113 Ko

2023-05-02 - Lettre du personnel - Description : Lettre adressée à TELUS Communications Inc. et Bell Mobilité Inc. - Objet : Demande de renseignements concernant la perturbation des appels aux services 9-1-1 effectués au moyen d’appareils mobiles à Calgary

2023-04-24 - Québecor Média inc (Vidéotron)
Description: Dans une lettre du 22 février 2023, le Conseil a ordonné à toutes les entreprises canadiennes et ce, à titre de mesure provisoire, de lui signaler les interruptions de services majeures dans les deux heures suivant le moment où l’entreprise prend connaissance d’une telle interruption de service et de déposer un rapport complet auprès du Conseil dans les 14 jours suivant l’interruption de service.
Document : 4336692.zip - 206 Ko

2023-04-21 - 4141903 Canada Inc o/a Storm Internet Services
Description : Service Outage Reporting Form
Document : 4336828.pdf - 114 Ko

2023-04-21 - La Corporation Hearst Connect Corporation
Description : Service Outage Reporting Form
Document : 4336101.docx - 643 Ko

2023-04-14 - Bell Canada
Description : 5 April 2023 South West Quebec and Eastern Ontario Ice Storm – re: Bell Outage Notification SON4/6/2023-BC-1 and Final Update #1 - Major Service Outage (MSO) Post-Outage Report
Document : 4336081.doc.zip - 40 Ko

2023-04-14 - Vidéotron Inc.
Description : Formulaire de signalement d’interruptions du service
Document : 4330412.zip - 400 Ko

2023-04-11 - Bell Canada
Description: Final Update of Service Outage Report for Greater Montreal Area Hydro Quebec outage
Document: 4328663.docx - 663 Ko

2023-04-06 - Storm Internet Services
Description: Service Outage Reporting Forms April 5-6, 2023
Document: 4328026.pdf - 124 Ko

2023-04-06 - Bell Canada
Description: Service Outage Report, Greater Montreal Area Hydro Quebec
Document: 4328026.docx - 1578 Ko

2023-04-05 - Lettre du personnel - Description : Lettre adressée à Toutes les entreprises canadiennes - Objet : Processus de confidentialité des renseignements au sujet des interruptions de service provisoires

2023-04-05 - Telus
Description: On March 22, 2023, TELUS experienced a wireline voice outage in D’Arcy, B.C. TELUS notified the Commission of this outage pursuant to the interim service outage notification and reporting regime (the “Interim Regime”).1 In accordance with the Interim Regime, TELUS attaches its post-incident report (“PIR”) about this outage. This report contains the causes of the outage, the steps taken to resolve the outage, how emergency and accessibility services were affected by the outage and plans in place to prevent similar outages in the future.
Document: 4327975.zip - 1578 Ko

2023-03-24 - Lettre du personnel - Description : Lettre adressée à la Liste de distribution - Objet : Processus de confidentialité des renseignements sur les interruptions de services provisoires – Requête procédurale

2023-03-24 - TBaytel
Description: As directed in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability and resiliency – Mandatory notification and reporting about major telecommunications service outages (“TNC CRTC 2023-39”), Tbaytel is hereby filing with the Commission a post-outage report related to a major service outage that occurred on March 10, 2023.
Document: 4325303.zip - 159 Ko

2023-03-13 - Marc Nanni
Description: 8000-C12-201909780, Service Outage Reporting Form - Interim Reporting Measure ⁠- Procedural Request
Document: 4315118.doc - 98 Ko

2023-03-13 - Observations en réplique - suite à la lettre du personnel du 22 février 2023

2023-03-08 - TELUS Communications Inc.
Description: TELUS is in receipt of the Commission staff’s request for information (“RFI”) dated February 20, 2023 about a possible communications issue in Alberta in Fall 2022 that might have resulted in mobile 9-1-1 calls not being properly connected to the Calgary public safety answering point (“PSAP”), Calgary 9-1-1. TELUS attaches its responses to those RFIs.
Document: 4322804.zip - 320 Ko

2023-03-03 - Bell Mobility
Description: Pursuant to the Commission staff letter dated 20 February 2023, we are providing our responses to the Commission’s Requests for Information.
Document: 4311241.zip - 53KB

2023-03-07 - Lettre du personnel - Description : Lettre adressée à toutes les entreprises canadiennes - Objet : Formulaire de signalement d'interruptions du service - Mesure provisoire de signalement - Extension pour le dépôt des observations en réplique

2023-03-03 - Interventions - suite à la lettre du personnel du 22 février 2023

2023-02-22 - Lettre du personnel - Description : Lettre adressée à Toutes les entreprises canadiennes - Objet : Formulaire de signalement d’interruptions du service – Mesure provisoire de signalement

2023-02-22 - Lettre du personnel - Description : Lettre adressée à TELUS Communications Inc. - Objet : Demande de renseignements concernant la perturbation des appels aux services 9-1-1 effectués au moyen d’appareils mobiles à Calgary

2023-02-20 - Lettre du personnel - Description : Lettre adressée à Bell Mobilité Inc - Objet : Demande de renseignements concernant la perturbation des appels aux services 9 -1-1 effectués au moyen d’appareils mobiles à Calgary

2022-12-23 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), dated December 20, 2022, concerning the above-mentioned subject. As requested, attached is an amended version of our October 7th, 2022, Abridged Filing.
Document: 4284817.doc - 970 Ko

2022-12-20 - Lettre du Conseil - Description : Lettre adressée à Liste de distribution - Objet : Renseignements concernant les perturbations majeures des services de télécommunication résultant de l’ouragan Fiona – demande de divulgation de renseignements désignés comme confidentiels

2022-11-18 - Lettre du Conseil - Description : Lettre adressée à Bell MTS Inc. - Objet : Enjeux relatifs à la qualité de service touchant le service téléphonique fixe de Bell MTS dans la région de Winnipeg

2022-11-07 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of October 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4262967.zip - 169 Ko

2022-10-18 - Vaxination Informatique
Description: Vaxination Informatique has been made aware of the responses by incumbents to the RFI issued by the Commission on September 28th concerning outages due to Fiona. Once again, Rogers has made excessive redactions.
Document: 4254525.pdf - 551 Ko

2022-10-11 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of September 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4251976.zip - 160 Ko

2022-10-07 - TELUS Communications Inc.
Description: TELUS is in receipt of the Commission staff’s letter dated September 28, 2022, where it issues a request for information to certain telecommunications services providers1 about the impact of Hurricane Fiona on their respective networks. TELUS files its responses as an attachment to this letter.
Document: 4250804.zip - 1245 Ko

2022-10-07 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter dated September 28, 2022, containing Requests for Information (“RFIs”) from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), concerning the above-mentioned subject. Attached, please find Rogers’ Response to these RFIs.
Document: 4250785.zip - 981 Ko

2022-10-07 - Bragg Communications Inc. (Eastlink)
Description: Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), herein submits its response to the requests for information received from the Commission in its letter dated 28 September 2022 with respect to service interruptions resulting from hurricane Fiona.
Document: 4250771.zip - 262 Ko

2022-10-07 - Bell Canada
Description: Bell is pleased to provide the following responses to Commission Staff's 28 September 2022 requests for information (RFIs) pertaining to the impacts of Hurricane Fiona on telecommunications services in Atlantic Canada (the RFI Letter).
Document: 4250788.doc - 1926 Ko

2022-09-28 - Lettre du Conseil - Description : Lettre adressée aux diverses parties - Objet : Demande de renseignements concernant les perturbations majeures des services de télécommunication résultant de l’ouragan Fiona

2022-09-12 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of August 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area
Document: 4238187.zip - 157 Ko

2022-08-23 - Northwestel Inc.
Description: Pursuant to the Commission's requests for information, as set out in Commission staff's letter dated 17 August 2022, attached are our responses.
Document: 4230724.zip - 137 Ko

2022-08-17 - Lettre du Conseil - Dossier # : 8000-C12-201909780, 1011-NOC2022-0147 - Description : Lettre adressée à Norouestel Inc. - Objet : Demande de renseignements concernant une perturbation majeure des services de télécommunication dans le Nunavut

2022-08-08 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of July, 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4221022.zip - 158 Ko

2022-07-22 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter containing Requests for Information (“RFIs”) from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), dated July 12, 2022, concerning the above-mentioned subject.
Document: 4215445.docx - 1026Ko

2022-07-12 - Lettre du Conseil - Dossier # : 8000-C12-201909780 et 8000-C12-202203868 - Description : Lettre adressée à Rogers Communications Canada Inc. - Objet : Panne de service nationale chez Rogers de juillet 2022

2022-07-11 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of June 2022 with respect to quality of service (QoS) issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4210300.zip - 467 Ko

2022-06-23 - Northwestel
Description: Pursuant to the Commission's request for information as set out in its' letter dated 16 June 2022, attached are our responses. 
Document: 4205820.zip - 799 Ko

2022-06-16 - Lettre du Conseil - Dossier # : 8000-C12-201909780 et 1011-NOC2022-0147 - Description : Lettre adressée à Norouestel Inc. - Objet : Demande de renseignements concernant une perturbation majeure des services de télécommunication dans le Nord

2022-06-13 - Bell MTS
Description: On 20 May 2022 we provided responses to questions you had asked of us in your letter dated 13 May 2022 expressing concerns with respect to complaints, news articles and other sources of information with respect to service quality issues affecting landline telephone services in the Winnipeg area.  In our response, we explained that the issues in Winnipeg are driven by the record precipitation levels in Southern Manitoba, including Winnipeg, just as the ground is beginning to thaw from winter and thus the ground remains saturated with water.  
Document: 4201429.zip - 212 Ko

2022-06-02 - Lettre du Conseil - Description : Lettre adressée à Bell MTS Inc. - Objet : Enjeux relatifs à la qualité de service touchant le service téléphonique fixe de Bell MTS dans la région de Winnipeg.

2022-05-20 - Bell MTS
Description: We are writing in response to your letter dated 13 May 2022 expressing concerns with respect to complaints, news articles and other sources of information with respect to service quality issues affecting landline telephone services in the Winnipeg area.  In that letter, you request comprehensive answers to detailed RFIs by 20 May 2022.  Our answers to these questions are attached.
Document: 4193943.zip - 163 Ko

2022-05-13 - Lettre du Conseil - Dossier # : 8660-C12-201000116 - 8000-C12-201909780 - Description : Lettre adressée à Bell MTS Inc. - Objet : Enjeux relatifs à la qualité de service touchant le service téléphonique fixe de Bell MTS dans la région de Winnipeg.

2019-11-22 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a Canadian Radio-television and Telecommunications Commission’s (“CRTC” or the “Commission”) Letter dated 13 November 2019 concerning the above-mentioned subject and further requests for disclosure. As per the procedure set out in this CRTC November 13 Letter, Rogers is hereby filing an abridged version of its RFI Responses that were issued on 18 September 2019, with some of the redactions removed as requested.
Document: 3755749.doc - 930 Ko

2019-11-13 - Lettre du Conseil - Dossier # : 8660-C12-201000116 - 8000-C12-201909780 - Description : Lettre adressée aux diverses partie - Objet : Répliques à la demande de renseignements concernant des interruptions importantes des services de télécommunication – Demande de divulgation au dossier public de certains renseignements déposés à titre confidentiel

2019-10-15 - Lettre du Conseil - Dossier # : 8660-C12-201000116 - 8000-C12-201909780 - Description : Lettre adressée à Norouestel - Objet : Réponse à la demande de renseignements concernant des interruptions importantes des services de télécommunication dans le Nord – Demande de divulgation au dossier public de certains renseignements déposés à titre confidentiel

2019-10-10 - Bragg Communications Inc. (Eastlink)
Description: Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), herein submits
its responses to the disclosure request received from Mr. Marc Nanni in his letter dated 30
September 2019, as requested by the Commission in their letter dated October 1, 2019
with respect to services interruptions related to hurricane Dorian.
Document: 3728946.pdf - 107 Ko

2019-10-10 - TELUS Communications Inc.
Description: TELUS Communications Inc. (“TELUS”) is in receipt of a letter from Marc Nanni dated September 30, 2019, seeking disclosure of certain information filed in confidence with the Commission. TELUS files this reply in accordance with Rule 33(3) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure (“Rules”).
Document: 3728962.pdf - 348 Ko

2019-10-10 - Bell Canada
Description: In a letter dated 30 September 2019 (the Nanni Letter), Mr. Marc Nanni requests the disclosure of Tables 1, 2, 3 and 4, as well as footnote 3, from our 18 September 2019 Responses to requests for information (RFIs) from Commission staff (the Responses).  The following constitutes our response to Mr. Nanni's request.
Document: 3728955.doc - 47 Ko

2019-10-10 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a Canadian Radio-television and Telecommunications Commission’s (“CRTC” or the “Commission”) Letter dated October 1st, 2019, as well as a Letter from Mr. Marc Nanni dated September 30th, 2019, concerning the above-mentioned subject. In his Letter, Mr. Nanni requests, among other things, disclosure of the RFI Responses that Rogers filed in confidence with the Commission on September 18th, 2019 (as per CRTC RFIs dated September 13th, 2019). Rogers opposes this request for disclosure. As per the procedure set out in CRTC October 1st Letter, Rogers hereby submits its Reply Comments to this request for disclosure.
Document: 3728888.doc - 919 Ko

2019-10-08 - Northwestel Inc.
Description : We are in receipt of a letter from Commission Staff dated 1 October 2019 requesting a response to a request for information regarding recent telecommunications disruptions on 13 July 2019 and 12 August 2019, caused by damage to Northwestel fibre optic lines near Yellowknife.  Our Response is attached.
Document: 3728531.zip - 54 Ko

2019-10-01 - Lettre du Conseil - Description : Lettre adressée aux diverses partie - Objet : Réponses à la demande de renseignements concernant des interruptions importantes des services de télécommunication dans les provinces de l’Atlantique – Demande de divulgation au dossier public de certains renseignements déposés à titre confidentiel

2019-10-01 - Lettre du Conseil - Description : Lettre adressée à Norouestel Inc. - Objet : Deuxième demande de renseignements concernant des interruptions importantes des services de télécommunication dans le Nord

2019-09-18 - TELUS Communications Inc.
Description: Please find attached TELUS’ responses to requests for information, further to
correspondence from Commission staff dated September 13, 2019.
Document: 3714621.zip - 686 Ko

2019-09-18 - Bell Canada
Description: We are in receipt of a letter from Commission staff dated 13 September 2019 requesting responses to requests for information regarding recent telecommunications disruptions in Atlantic Canada due to hurricane Dorian.  Our Responses are provided below.
Document: 3715610.doc - 52 Ko

2019-09-13 - Lettre du Conseil - Description: Lettre adressée aux diverses partie - Objet : Demande de renseignements concernant des interruptions importantes des services de télécommunication


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