Information générale - Pannes de service : 8000-C12-201909780

2025-12-03 - Rogers Communications Inc.
Description: In September of 2022, various Telecommunications Service Providers (“TSPs”) executed a Memorandum of Understanding on Telecommunications Reliability (the “MOU”) to ensure the reliability and resiliency of telecommunications networks that are a significant lifeline for those in need during natural disasters, network failures and other impactful emergencies. The MOU contemplates, among other things, the provision of Emergency Roaming (“ER”) between Wireless Service Providers (“WSPs”).
Document: 4940143.doc - 84Ko

2025-12-02 - Telesat
Description: Service Outage Reporting Form
Document: 4938689.pdf - 86Ko

2025-11-13 - TELUS Communications Inc.
Description : On November 6, 2025 at 14:50 MT, as a result of a fibre cut by a construction company approximately # # TELUS customers lost access to wireless and wireline services in Fort Macleod, Alberta. TELUS initiated the Emergency Roaming Protocol as described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas where there was overlapping coverage. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document : 4932563.pdf - 248 Ko

2025-11-12 - TELUS Communications Inc.
Description : On October 21, 2025, TELUS experienced a degradation of 9-1-1 calling for customers with Google Pixel 7, 8, 9 and 10 devices. TELUS notified the Commission based on the interim service outage notification and reporting regime (the “Interim Regime”).
Document : 4932190.zip - 292 Ko

2025-11-10 - Rogers Communications Inc.
Description: In September of 2022, various Telecommunications Service Providers (“TSPs”) executed a Memorandum of Understanding on Telecommunications Reliability (the “MOU”) to ensure the reliability and resiliency of telecommunications networks that are a significant lifeline for those in need during natural disasters, network failures and other impactful emergencies. The MOU contemplates, among other things, the provision of Emergency Roaming (“ER”) between Wireless Service Providers (“WSPs”).
Document : 4931953.doc - 84 Ko

2025-11-07 - Bell Mobility
Description : In accordance with the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39 (TNC 2023-39) at paragraph 22(b), Bell Mobility (Bell) hereby files this Post-Outage Report and Final Report regarding the above-captioned Major Service Outage (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4930788.doc - 59Ko

2025-11-07 - TELUS Communications Inc.
Description : On October 9, 2025 at 15:51 MT, as a result of a fibre cut by an unaffiliated construction company approximately # # TELUS customers lost access to wireless services in Northwestern Alberta. TELUS initiated the Emergency Roaming Protocol as described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas where there was overlapping coverage. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document : 4929989.pdf - 234Ko

2025-11-03 - Textnow
Description : In accordance with the Commission’s direction in TNC 2023-39, TextNow, Inc (“TextNow”) files this Post-Outage Report about its 2025-10-20 service outage affecting calling and messaging services. This Report addresses each of the items requested in the Commission’s direction located at paragraph 22(b).
Document : 4928653.pdf - 189 Ko

2025-10-31 - Lettre du Secrétaire général - Description : Lettre addressée à tous les fournisseurs de services de télécommunication canadiens - Objet : Demande en vertu de la Partie I concernant la révision et la modification de la décision de télécom 2025-225 – Demande de suspension de la date de mise en œuvre

2025-10-29 - TELUS Communications Inc.
Description : On September 28, 2025 at 12:55 PT, due to a fibre cut in TELUS’ transport network caused by unaffiliated construction equipment approximately # # TELUS customers lost access to wireless, wireline and internet services in Stony Plain, Alberta. As a result of this incident, TELUS initiated the Emergency Roaming Protocol as described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas where there was overlapping coverage. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document : 4926656.pdf - 231Ko

2025-10-28 - Rogers Communications Inc.
Description : In September of 2022, various Telecommunications Service Providers (“TSPs”) executed a Memorandum of Understanding on Telecommunications Reliability (the “MOU”) to ensure the reliability and resiliency of telecommunications networks that are a significant lifeline for those in need during natural disasters, network failures and other impactful emergencies. The MOU contemplates, among other things, the provision of Emergency Roaming (“ER”) between Wireless Service Providers (“WSPs”).
Document : 4926230.doc - 84Ko

2025-10-28 - Québecor Media inc.
Description : Formulaire Post Mortem Abrégé
Document : 4925409.doc - 51 ko

2025-10-20 - Bell Canada
Description : In accordance with the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39 (TNC 2023-39) at paragraph 22(b), Bell Mobility hereby files this Post-Outage Report and Final Report regarding the above-captioned M2ajor Service Outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4922948.doc - 55 Ko

2025-10-20 - TextNow, Inc.
Description : Service Outage Reporting Form
Document : 4922157.doc - 643 ko

2025-10-10 - TELUS Communications Inc.
Description : described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas where there was overlapping coverage. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document : 4919102.pdf - 233 Ko

2025-10-03 - Fibernetics
Description : Subsequent to Fibernetics Corporation (“Fibernetics”) Service Outage Notification of Sept. 29, 2025, following is our Post-Outage Report.
Document : 4915580.docx - 39 Ko

2025-09-17 - City West
Description : Further to our notification dated August 20, 2025 and pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages (the “Notice of Consultation”) and, more recently, Telecom Decision CRTC 2025-225: Mandatory notification and reporting of major telecommunications service outages (the “Decision”), CityWest hereby provides a comprehensive report to the CRTC in respect of the major service outage on August 15, 2025, attached as Appendix A to this letter.
Document : 4909685.pdf - 265 Ko

2025-09-17 - TELUS Communications Inc.
Description : On September 3, 2025 at 04:12 PT, as a result of a fibre cut caused by third party vandalism, approximately # # TELUS customers lost access to wireless and wireline services in North Vancouver Island. As a result of this incident, TELUS initiated the Emergency Roaming Protocol as described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas where there was overlapping coverage. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document : 4909638.pdf - 232 Ko

2025-09-17 - TELUS Communications Inc.
Description : On September 3, 2025, TELUS experienced a fibre cable cut due to vandalism that resulted in multiple communities on Northern Vancouver Island in B.C. This cable cut caused an outage affecting customers’ access to wireline voice, internet and wireless services for a period of ten hours and fourteen minutes. TELUS notified the Commission based on the interim service outage notification and reporting regime (the “Interim Regime”). TELUS activated emergency roaming with Rogers to provide temporary connectivity during this outage. TELUS will file a separate report detailing its emergency roaming activation with Rogers as required by the Memorandum of Understanding on Telecommunications Reliability.
Document : 4909627.zip - 2,926 Ko

2025-09-12 - TELUS Communications Inc.
Description : On August 13, 2025 at 11:03 ET, as a result of a fibre cut caused by an unaffiliated landscaping company in southern Quebec, approximately # # TELUS customers lost access to wireless services in St. Julie, St. Basile and Beloeil, Quebec. As a result of this incident, TELUS initiated the Emergency Roaming Protocol as described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas for the affected cell tower. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document : 4907047.pdf - 250 Ko

2025-09-08 - TELUS Communications Inc.
Description : On August 8, 2025, as a result of a fibre cut caused by unaffiliated road construction near Airdrie, Alberta, approximately #three thousand six hundred# TELUS customers lost access to wireline voice and wireless services in multiple communities around Airdrie, Alberta (namely, Irricana, Acme, Beiseker, Carbon, and Linden). Therefore, the cause of the432 outage was completely outside the control of TELUS.
Document : 4904586.pdf - 432 Ko

2025-09-05 - Sasktel
Description : Pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Saskatchewan Telecommunications (SaskTel) provides this post-outage report.
Document : 4903726.zip - 140 Ko

2025-09-04 - Lettre du personnel - Description : Lettre adressée à tous les fournisseurs de services de télécommunication canadiens - Objet : Exigences en matière de transmission d’avis et de production de rapports en cas d’interruption de service - Pièce jointe 2 - Formulaire d’avis d’interruption de services

2025-08-25 - TELUS Communications Inc.
Description : On August 8, 2025, TELUS experienced a fibre cable cut that resulted in 5 communities losing the ability to access wireline voice and wireless services for a period of nineteen hours and fifty-nine minutes. TELUS notified the Commission based on the interim service outage notification and reporting regime (the “Interim Regime”). TELUS activated emergency roaming with Rogers to provide temporary connectivity during this outage.
Document : 4899685.zip - 546 Ko

2025-08-25 - Saskatchewan Telecommunications (SaskTel)
Description : Service Outage Reporting Form
Document : 4899274.docx - 644 Ko

2025-08-20 - City West Cable & Telephone Corp.
Description : Pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, CityWest hereby notifies the CRTC of the following major service outage:
Document : 4898376.pdf - 343 Ko

2025-08-07 - Starlink
Description : Pursuant to the procedures established in Telecom Notice of Consultation (“TNOC”) 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, SpaceX Canada Corp. (“Starlink”) provides herein its post-outage report concerning the above-mentioned subject.
Document : 4892953.docx - 72 Ko

2025-08-07 - Rogers Communications Canada Inc.
Description : Pursuant to the procedures established in Telecom Notice of Consultation (“TNOC”) 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Rogers Communications Canada Inc. (“Rogers”) provides herein its post-outage report concerning the above-mentioned subject.
Document : 4892148.docx - 120 Ko

2025-07-24 - Starlink
Description : Service Outage Reporting Form
Document : 4887081.pdf - 136 ko

2025-07-24 - Rogers Communications Canada Inc.
Description : Service Outage Reporting Form
Document : 4886659.doc - 644 Ko

2025-07-18 - TELUS
Description : On July 4, 2025, TELUS experienced a service outage of multiple services in Northwestern Alberta that lasted for five hours and twenty minutes. TELUS notified the Commission based on the interim service outage notification and reporting regime (the “Interim Regime”)
Document : 4884174.zip - 212KB

2025-07-09 - Rogers Communications Canada Inc.
Description : Pursuant to the procedures established in Telecom Notice of Consultation (“TNOC”) 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Rogers Communications Canada Inc. (“Rogers”) provides herein its post-outage report concerning the above-mentioned subject.
Document : 4879361.docx - 120 Ko

2025-06-27 - Bell Canada
Description : Telus Communications Inc. (Telus) 9-1-1 Service Outage in Brandon, Manitoba - Responses to Requests for Information (RFI) by Telus - Correction of Record
Document : 4874389.zip - 950 Ko

2025-06-25 - Rogers Communications Canada Inc.
Description : Service Outage Reporting
Document : 4872998.docx - 643 Ko

2025-06-25 - Saskatchewan Telecommunications
Description : Pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Saskatchewan Telecommunications (SaskTel) provides this post-outage report.
Document : 4872701.zip - 140 Ko

2025-06-16 - TELUS
Description : TELUS is in receipt of requests for information issued by Commission staff on June 5, 2025, in relation to the above-noted matter. TELUS files its responses in the attachments to this letter.
Document : 4868206.zip - 494 Ko

2025-06-13 - SaskTel
Description : Service Outage Reporting Form
Document : 4867066.docx - 644 Ko

2025-06-06 - TELUS
Description : Filing by TELUS Communications Inc. (“TELUS”) of Post-Incident Report about May 23, 2025 Network Outage
Document : 4862931.pdf - 491 Ko

2025-06-06 - TELUS
Description : Filing by TELUS Communications Inc. (“TELUS”) of Post-Incident Report about May 26, 2025 Network Outage affecting New Denver, British Columbia.
Document : 4862903.zip - 491 Ko

2025-06-05 - Lettre du personnel - Description: Lettre adressée à TELUS Communications Inc. - Objet : Demande de renseignements – panne du service 9-1-1 de TELUS à Brandon (Manitoba)

2025-06-03 - Bell Mobility
Description : In accordance with the Commission’s direction in TNC 2023-39 at paragraph 22(b), Bell Mobility (Bell or the Company) hereby files this post-outage report regarding the aforementioned service outage (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4860525.doc - 50 Ko

2025-06-03 - Bell Canada
Description : In accordance with the Commission’s direction in TNC 2023-39 at paragraph 22(b), Bell Canada (Bell or the Company) hereby files this post-outage report regarding the aforementioned major service outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4860018.doc - 644 Ko

2025-06-02 - Lettre du personnel - Objet : Interruption du service 9-1-1 au Manitoba

2025-06-02 - SaskTel
Description : Service Outage Reporting Form
Document : 4860018.doc - 644 Ko

2025-05-30 - SaskTel
Description : Service Outage Notifcation Form
Document : 4859169.docx - 643 Ko

2025-05-16 - TELUS
Description : TELUS received a letter from Commission staff dated April 11, 2025 (the “Letter”) about the Network Outage from March 22, 2024 to March 24, 2025. On April 8, 2025, TELUS had filed with the Commission a post-incident report (“PIR”) about the Network Outage. In its Letter, the Commission requested that TELUS provide weekly updates on the status of its investigation of the outage. TELUS has completed its investigation and this letter constitutes TELUS’ final report to the Commission.
Document : 4852018.pdf - 225 Ko

2025-05-13 - TELUS
Description : On April 28, 2025 TELUS experienced an outage with its Enhanced 9-1-1 network that isolated a single PSAP. Based on the CRTC’s interim service outage and notification regime (the “Interim Regime”). TELUS attaches its PIR about this outage. This report contains the causes of the outage, the steps taken to resolve the outage and the steps TELUS is developing to prevent a recurrence of the outage.
Document : 4849238.zip - 430 Ko

2025-05-02 - TELUS
Description : TELUS received a letter from Commission staff dated April 11, 2025 (the “Letter”) about the Network Outage from March 22, 2024 to March 24, 2025. On April 8, 2025, TELUS had filed with the Commission a post-incident report (“PIR”) about the Network Outage. In its Letter, the Commission requested that TELUS provide weekly updates on the status of its investigation of the outage. This letter constitutes TELUS’ third weekly report to the Commission
Document : 4844607.pdf - 218 Ko

2025-04-25 - TELUS
Description : TELUS received a letter from Commission staff dated April 11, 2025 (the “Letter”) about the Network Outage from March 22, 2024 to March 24, 2025. TELUS had previously filed with the Commission a post-incident report (“PIR”) about the Network Outage on April 8, 2025. In its Letter, the Commission requested that TELUS provide weekly updates on the status of its investigation of the outage. This letter constitutes TELUS’ second weekly report to the Commission. Progress Report on Investigation of Network Outage
Document : 4840196.pdf - 221 Ko

2025-04-16 - TELUS
Description : TELUS is in receipt of a letter from Commission staff dated April 11, 2025 (the “Letter”) about the Network Outage from March 22, 2024 to March 24, 2025. TELUS had previously filed with the Commission a post-incident report (“PIR”) about the Network Outage on April 8, 2025. In its Letter, the Commission staff have requested that TELUS file an updated abridged version of its April 8, 2025 report and provide a weekly update on the status of its investigation of the outage. Updated Abridged Version of its April 8, 2025 PIR.
Document : 4839458.pdf - 236 Ko

2025-04-16 - Rogers Communications Inc.
Description : In accordance with the Commission’s direction in TNC 2023-39 at paragraph 22(b), Bell Canada (Bell or the Company) hereby files this post-outage report regarding the aforementioned major service outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4836886.pdf - 48 Ko

2025-04-16 - Bell Canada
Description : In accordance with the Memorandum of Understanding on Telecommunications Reliability, dated 9 September 2023, Schedule B, section 20 (the MOU), Bell Canada in its capacity as a Requesting Party hereby files the attached report regarding mutual assistance it received in conjunction with a Triggering Event Declaration (TED) concerning the above-referenced event (the Report).
Document : 4836898.zip - 166 Ko

2025-04-15 - Bell Canada
Description : In accordance with the Commission’s direction in TNC 2023-39 at paragraph 22(b), Bell Canada (Bell or the Company) hereby files this post-outage report regarding the aforementioned major service outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4836880.doc - 48 Ko

2025-04-11 - Lettre du personnel - Description : Lettre du personnel adressée TELUS Communications Inc. - Objet : Dépôt par TELUS Communications Inc. d’un rapport post-incident concernant la panne du 22 mars 2025 au 24 mars 2025 coupant l’accès du trafic sans fil au centre des communications de sécurité publique de Brandon, au Manitoba

2025-04-08 - TELUS
Description : On March 22, 2024, TELUS experienced an outage affecting all eight of its interconnection transport trunks that connect TELUS’ wireless network to the Bell Canada 9-1-1 tandem that connects 9-1-1 calls to the PSAP in Brandon, Manitoba. Bell Canada has advised TELUS that calls from other carriers were able to connect to the Brandon PSAP during the period of the outage.
Document révisé : 4839459.pdf - 315 Ko
Document : 4833166.pdf - 314 Ko

2025-04-02 - TextNow, Inc
Description : In accordance with the Commission’s direction in TNC 2023-39, TextNow, Inc (“TextNow”) files this Post-Outage Report about its 2025-03-11 service outage affecting calling and messaging services. This Report addresses each of the items requested in the Commission’s direction located at paragraph 22(b). 1. Cause of the service outage:
Document : 4831125.doc - 38 Ko

2025-03-25 - TextNow, Inc
Description : In accordance with the Commission’s direction in TNC 2023-39, TextNow, Inc (“TextNow”) files this Post-Outage Report about its 2025-03-11 service outage affecting calling and messaging services. This Report addresses each of the items requested in the Commission’s direction located at paragraph 22(b).
Document : 4824487.pdf - 234 Ko

2025-03-21 - Bell Canada
Description : In accordance with the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39 (TNC 2023-39) at paragraph 22(b), Bell Canada hereby files this Post-Outage Report and Final Report regarding the above-captioned Major Service Outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4822440.doc - 56 Ko

2024-11-29 - Eastlink
Description : Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), herein submits our post-outage report regarding the above-referenced service outage pursuant to the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39.
Document : 4761980.pdf - 171 Ko

2025-03-18 - TextNow, Inc.
Description : Service Outage Reporting Form
Document : 4821096.doc - 720 Ko

2025-03-10 - TELUS Communications Inc.
Description : From February 13, 2025 through February 19, 2025, TELUS experienced an issue with its next-generation 9-1-1 (“NG9-1-1”) core that resulted in some 9-1-1 calls being terminated with a busy signal. Based on the CRTC’s interim service outage and notification regime (the “Interim Regime”). In accordance with the Interim Regime, TELUS attaches its PIR about this outage. This report contains the causes of the outage, the steps taken to resolve the outage and the steps TELUS is developing to prevent a recurrence of the outage.
Document : 4817630.zip - 337 Ko

2025-02-14 - Bell Canada
Description : In accordance with the Commission’s direction in TNC 2023-39 at paragraph 22(b), Bell Canada hereby files this Post-Outage Report and Final Report regarding the above-captioned Major Service Outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4805522.doc - 36 Ko

2025-02-05 - TELUS Communications Inc.
Description : On January 22, 2025, TELUS experienced an outage of its “Business Connect” service that resulted in Business Connect customers being unable to make or receive voice calls. Even though this outage did not meet the criteria laid out by the interim service outage notification and reporting regime, (the “Interim Regime”), because the number of customers affected was fewer than the reporting threshold of 100,00 customers, TELUS chose to notify the Commission at the time of the outage given the publicity of the incident. TELUS is now filing this post-incident report (“PIR”) to provide the Commission with the full details of the outage.
Document : 4798732.zip - 420 Ko

2025-02-03 - Bell Canada
Description : In accordance with the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39 (TNC 2023-39) at paragraph 22(b), Bell Canada hereby files this Post-Outage Report and Final Report regarding the above-captioned Major Service Outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4797037.doc - 54 Ko

2024-11-29 - Bragg Communications Inc.
Description : Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), herein submits our post-outage report regarding the above-referenced service outage pursuant to the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39.
Document : 4761982.pdf - 171 Ko

2024-11-21 - Bragg Communications Inc.
Description : Service Outage Reporting Form
Document : 4756940.doc - 643 Ko

2024-11-05 - Bell Canada
Description : In accordance with the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39 (TNC 2023-39) at paragraph 22(b), Bell Canada hereby files this Post-Outage Report and Final Update regarding the above-captioned Major Service Outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4745841.doc - 35 Ko

2024-10-17 - Bell Canada
Description : In accordance with the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39 (TNC 2023-39) at paragraph 22(b), Bell Canada (Bell) hereby files this Post-Outage Report regarding the above-captioned Major Service Outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4733988.doc - 39 Ko

2024-10-07 - Bell Canada
Description : Service Outage Reporting Form
Document : 4728919.docx - 657 Ko

2024-09-05 - Saskatchewan Telecommunications
Description : Pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Saskatchewan Telecommunications (SaskTel) provides this post-outage report.
Document : 4705762.zip - 137 Ko

2024-08-28 - Rogers Communications Inc.
Description : In September of 2022, various Telecommunications Service Providers (“TSPs”) executed a Memorandum of Understanding on Telecommunications Reliability (the “MOU”) to ensure the reliability and resiliency of communications networks that are a significant lifeline for those in need during natural disasters, network failures and other impactful emergencies. The MOU contemplates, among other things, the provision of Emergency Roaming (“ER”) between Wireless Service Providers (“WSPs”).
Document : 4703960.docx - 81 Ko

2024-08-28 - TELUS Communications Inc.
Description : On July 25, 2024, as a result of the wildfires in and around the community of Jasper,Alberta, TELUS had connectivity and power disrupted at 4 wireless cell towers. As a result, TELUS initiated the Emergency Roaming Protocols as described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas for the affected cell towers. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document : 4703927.pdf - 235 Ko

2024-08-20 - TELUS Communications Inc.
Description : On August 8, 2024, TELUS experienced a fibre cable theft that resulted in 23 communities losing either network redundancy or the ability to access wireline, wireless, internet and TV services for a period of five hours and thirty-five minutes. TELUS notified the Commission based on the interim service outage notification and reporting regime (the “Interim Regime”)
Document : 4694175.zip - 1,085 Ko

2024-08-14 - Hay Communications
Description : Service Outage Reporting Form
Document : 4688951.pdf - 43 Ko

2024-08-06 - Hay Communications
Description : Service Outage Reporting Form
Document : 4685141.pdf - 43 Ko

2024-07-23 - Northwestel Inc.
Description : In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Northwestel hereby files this Final-Outage Report regarding the above-captioned MSO notification (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4673983.docx - 49 Ko

2024-07-23 - Northwestel Inc.
Description : In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Northwestel hereby files this Final-Outage Report regarding the above-captioned MSO notification (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4673970.docx - 49 Ko

2024-07-23 - Northwestel Inc.
Description : In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Northwestel hereby files this Final-Outage Report regarding the above-captioned MSO notification (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4673861.docx - 49 ko

2024-07-23 - Northwestel Inc.
Description : In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Northwestel hereby files this Final-Outage Report regarding the above-captioned MSO notification (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4673796.docx - 48 ko

2024-06-12 - TELUS Communications Inc.
Description : Filing by TELUS Communications Inc. (“TELUS”) of Post-Incident Report about May 29, 2024 Network Outage in Bella Coola, B.C, Tatla Lake B.C, and Nimpo Lake, B.C. (“the Communities”).
Document : 4642725.zip - 446 Ko

2024-05-13 - Northwestel Inc.
Description : Service Outage Notification Form
Document : 4618919.docx - 654 Ko

2024-05-13 - Bell Canada
Description : Service Outage Notification Form
Document : 4618121.doc - 655 Ko

2024-05-10 - Northwestel Inc.
Description : Service Outage Notification Form
Document : 4618088.doc - 657 Ko

2024-04-11 - Bell Canada
Description : In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Bell Canada (Bell) hereby files this Post-Outage Report and Final Update regarding the aforementioned MSO (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4597986.docx - 451 Ko

2024-04-09 - Northwestel Inc.
Description : In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Northwestel hereby files this Post-Outage Report regarding the above-captioned Major Service Outage notification (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document : 4595304.doc - 41 Ko

2024-04-04 - TELUS
Description : On March 21, 2024, TELUS experienced an outage impacting wireline and wireless services in Interior British Columbia, specifically between Kelowna and Osoyoos. On March 22, 2024, TELUS notified the Commission of this outage pursuant to the interim service outage notification and reporting regime (the “Interim Regime”).1 In accordance with the Interim Regime, TELUS attaches its post-incident report (“PIR”) about this outage. This report contains the causes of the outage, the steps taken to resolve the outage, how emergency and accessibility services were affected by the outage and plans in place to prevent similar outages in the future.
Document : 4589928.zip - 422 Ko

2024-01-31 - Saskatchewan Telecommunications
Description : Pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Saskatchewan Telecommunications (SaskTel) provides this post-outage report
Document : 4544462.zip - 138 Ko

2023-12-22 - Valley Fiber Ltd
Description : Service Outage Reporting Form
Document : 4520386.doc - 645 Ko

2023-11-29 - Bruce Telecom Ontario Inc
Description : Service Outage Reporting Form
Document : 4501200.pdf - 93 Ko

2023-11-24 - Northwestel Inc.
Description : Final Outage Report – 10 November 2023 Notification of Northwestel Internet Outage in Northwest Territories due to third-party accidental fibre cut
Document : 4499030.docx - 42 Ko

2023-11-22 - Saskatchewan Telecommunications
Description : Post-Outage Report – Cellular outage
Document : 4497562.zip - 137 Ko

2023-11-10 - Hay Communications
Description : Service Outage Reporting Form
Document : 4492118.pdf - 42 Ko

2023-11-10 - Fibernetics Corporation
Description : Service Outage Reporting Form
Document : 4492077.docx - 643 Ko

2023-11-10 - Northwestel Inc.
Description : Final Outage Report – 27 October 2023 Notification of Northwestel Voice Outage in NU, NT, and YT
Document : 4491461.docx - 43 Ko

2023-11-09 - Saskatchewan Telecommunications
Description : Service Outage Reporting Form
Document : 4491928.docx - 644 Ko

2023-11-01 - Fibernetics Corporation
Description : Service Outage Reporting Form
Document : 4484124.docx - 643 Ko

2023-10-30 - Northwestel Inc.
Description : Service Outage Reporting Form
Document : 4483106.docx - 642 Ko

2023-10-30 - TELUS Communications Inc.
Description : Report of TELUS Communications Inc. (“TELUS”) regarding Toronto PSAP outage on October 14, 2023
Document : 4483085.pdf - 309 Ko

2023-10-26 - TELUS Communications Inc.
Description : Report of TELUS Communications Inc. (“TELUS”) of national degradation of Voice over LTE (“VoLTE”) on October 12, 2023
Document : 4480318.zip - 440 Ko

2023-10-19 - TELUS Communications Inc.
Description : Report of TELUS Communications Inc. (“TELUS”) of Network Outage in Atlantic Canada on October 4, 2023
Document : 4476619.pdf - 303 Ko

2023-10-13 - Bell Canada
Description : 16 July 2023 Scheduled Hydro One service outage – Bell Response
Document : 4474365.docx - 37 Ko

2023-10-13 - Bell Canada
Description : 4 October 2023 Atlantic Canada Outage Update and Major Service Outage (MSO) – Post-Outage Report
Document : 4473021.doc - 36 Ko

2023-10-13 - Bell Canada
Description : Follow-up to Bell Canada dual fibre cuts Outage Notification issued and revoked on 5 October 2023
Document : 4473023.doc - 38 Ko

2023-10-05 - Bell Canada
Description : CRTC Service Outage Report SON10/5/2023-BC-1 - Retraction
Document : 4469961.zip - 141 Ko

2023-10-05 - Bell Canada
Description : CRTC Service Outage Reporting Form
Document : 4469940.doc - 663 Ko

2023-10-04 - Bell Canada
Description : CRTC Service Outage Reporting Form
Document : 4469915.doc - 664 Ko

2023-10-04 - Bell Canada
Description : CRTC Service Outage Reporting Form
Document : 4469902.doc - 664 Ko

2023-08-29 - Saskatchewan Telecommunications
Description : CRTC Service Outage Reporting Form
Document : 4450788.docx - 643 Ko

2023-08-29 - Saskatchewan Telecommunications
Description : Post Outage Reporting Form
Document : 4450714.zip - 117 Ko

2023-08-25 - Bell Canada
Description : 14 August 2023 Mackenzie Valley and South Slave Region, Northwest Territories (NWT) – Re: Bell Mobility Service Outage Notification 14 BM-1, Update 1 - Final Update and Major Service Outage (MSO) Post-Outage Report
Document : 4448860.doc - 42 Ko

2023-08-22 - Shadow Internet Ltd
Description : Service Outage Reporting Form
Document : 4444022.doc - 58 Ko

2023-08-21 - Bell Mobility
Description : CRTC Service Outage Reporting Form
Document : 4442918.doc - 665 Ko

2023-08-14 - Bell Mobility
Description : CRTC Service Outage Reporting Form
Document : 4439197.docx - 662 Ko

2023-08-11 - Purple Cow Network
Description : On July 3, 2023, Bragg Communications Inc., doing business as Eastlink (“Eastlink”) suffered a network outage that prevented it from delivering Third Party Internet Access (“TPIA”) service to Purple Cow Internet Inc. (“Purple Cow”). As a result of this outage, we experienced a corresponding network outage throughout our Nova Scotia serving area
Document : 4438983.zip - 293 Ko

2023-07-12 - Videotron
Description : 4416042.pdf
Document : 4416042.pdf - 344 Ko

2023-06-29 - Videotron
Description : Formulaire de signalement d’interruptions du service
Document : 4405012.doc - 658 Ko

2023-06-29 - Videotron
Description : Formulaire de signalement d’interruptions du service
Document : 4405005.doc - 658 Ko

2023-05-16 - Lettre du Secrétaire Général - Description : Lettre adressée à Innovation, Sciences et Développement économique Canada - Objet : Renseignements demandés par Innovation, Sciences et Développement économique Canada (ISDE) – Transmission d’avis lors d’interruptions de services

2023-05-09 - Storm Internet Services (Vidéotron)
Description : Service Outage Reporting Form.
Document : 4343850.pdf - 113 Ko

2023-05-02 - Lettre du personnel - Description : Lettre adressée à TELUS Communications Inc. et Bell Mobilité Inc. - Objet : Demande de renseignements concernant la perturbation des appels aux services 9-1-1 effectués au moyen d’appareils mobiles à Calgary

2023-04-24 - Québecor Média inc (Vidéotron)
Description: Dans une lettre du 22 février 2023, le Conseil a ordonné à toutes les entreprises canadiennes et ce, à titre de mesure provisoire, de lui signaler les interruptions de services majeures dans les deux heures suivant le moment où l’entreprise prend connaissance d’une telle interruption de service et de déposer un rapport complet auprès du Conseil dans les 14 jours suivant l’interruption de service.
Document : 4336692.zip - 206 Ko

2023-04-21 - 4141903 Canada Inc o/a Storm Internet Services
Description : Service Outage Reporting Form
Document : 4336828.pdf - 114 Ko

2023-04-21 - La Corporation Hearst Connect Corporation
Description : Service Outage Reporting Form
Document : 4336101.docx - 643 Ko

2023-04-14 - Bell Canada
Description : 5 April 2023 South West Quebec and Eastern Ontario Ice Storm – re: Bell Outage Notification SON4/6/2023-BC-1 and Final Update #1 - Major Service Outage (MSO) Post-Outage Report
Document : 4336081.doc.zip - 40 Ko

2023-04-14 - Vidéotron Inc.
Description : Formulaire de signalement d’interruptions du service
Document : 4330412.zip - 400 Ko

2023-04-11 - Bell Canada
Description: Final Update of Service Outage Report for Greater Montreal Area Hydro Quebec outage
Document: 4328663.docx - 663 Ko

2023-04-06 - Storm Internet Services
Description: Service Outage Reporting Forms April 5-6, 2023
Document: 4328026.pdf - 124 Ko

2023-04-06 - Bell Canada
Description: Service Outage Report, Greater Montreal Area Hydro Quebec
Document: 4328026.docx - 1578 Ko

2023-04-05 - Lettre du personnel - Description : Lettre adressée à Toutes les entreprises canadiennes - Objet : Processus de confidentialité des renseignements au sujet des interruptions de service provisoires

2023-04-05 - Telus
Description: On March 22, 2023, TELUS experienced a wireline voice outage in D’Arcy, B.C. TELUS notified the Commission of this outage pursuant to the interim service outage notification and reporting regime (the “Interim Regime”).1 In accordance with the Interim Regime, TELUS attaches its post-incident report (“PIR”) about this outage. This report contains the causes of the outage, the steps taken to resolve the outage, how emergency and accessibility services were affected by the outage and plans in place to prevent similar outages in the future.
Document: 4327975.zip - 1578 Ko

2023-03-24 - Lettre du personnel - Description : Lettre adressée à la Liste de distribution - Objet : Processus de confidentialité des renseignements sur les interruptions de services provisoires – Requête procédurale

2023-03-24 - TBaytel
Description: As directed in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability and resiliency – Mandatory notification and reporting about major telecommunications service outages (“TNC CRTC 2023-39”), Tbaytel is hereby filing with the Commission a post-outage report related to a major service outage that occurred on March 10, 2023.
Document: 4325303.zip - 159 Ko

2023-03-13 - Marc Nanni
Description: 8000-C12-201909780, Service Outage Reporting Form - Interim Reporting Measure ⁠- Procedural Request
Document: 4315118.doc - 98 Ko

2023-03-13 - Observations en réplique - suite à la lettre du personnel du 22 février 2023

2023-03-08 - TELUS Communications Inc.
Description: TELUS is in receipt of the Commission staff’s request for information (“RFI”) dated February 20, 2023 about a possible communications issue in Alberta in Fall 2022 that might have resulted in mobile 9-1-1 calls not being properly connected to the Calgary public safety answering point (“PSAP”), Calgary 9-1-1. TELUS attaches its responses to those RFIs.
Document: 4322804.zip - 320 Ko

2023-03-03 - Bell Mobility
Description: Pursuant to the Commission staff letter dated 20 February 2023, we are providing our responses to the Commission’s Requests for Information.
Document: 4311241.zip - 53KB

2023-03-07 - Lettre du personnel - Description : Lettre adressée à toutes les entreprises canadiennes - Objet : Formulaire de signalement d'interruptions du service - Mesure provisoire de signalement - Extension pour le dépôt des observations en réplique

2023-03-03 - Interventions - suite à la lettre du personnel du 22 février 2023

2023-02-22 - Lettre du personnel - Description : Lettre adressée à Toutes les entreprises canadiennes - Objet : Formulaire de signalement d’interruptions du service – Mesure provisoire de signalement

2023-02-22 - Lettre du personnel - Description : Lettre adressée à TELUS Communications Inc. - Objet : Demande de renseignements concernant la perturbation des appels aux services 9-1-1 effectués au moyen d’appareils mobiles à Calgary

2023-02-20 - Lettre du personnel - Description : Lettre adressée à Bell Mobilité Inc - Objet : Demande de renseignements concernant la perturbation des appels aux services 9 -1-1 effectués au moyen d’appareils mobiles à Calgary

2022-12-23 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), dated December 20, 2022, concerning the above-mentioned subject. As requested, attached is an amended version of our October 7th, 2022, Abridged Filing.
Document: 4284817.doc - 970 Ko

2022-12-20 - Lettre du Conseil - Description : Lettre adressée à Liste de distribution - Objet : Renseignements concernant les perturbations majeures des services de télécommunication résultant de l’ouragan Fiona – demande de divulgation de renseignements désignés comme confidentiels

2022-11-18 - Lettre du Conseil - Description : Lettre adressée à Bell MTS Inc. - Objet : Enjeux relatifs à la qualité de service touchant le service téléphonique fixe de Bell MTS dans la région de Winnipeg

2022-11-07 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of October 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4262967.zip - 169 Ko

2022-10-18 - Vaxination Informatique
Description: Vaxination Informatique has been made aware of the responses by incumbents to the RFI issued by the Commission on September 28th concerning outages due to Fiona. Once again, Rogers has made excessive redactions.
Document: 4254525.pdf - 551 Ko

2022-10-11 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of September 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4251976.zip - 160 Ko

2022-10-07 - TELUS Communications Inc.
Description: TELUS is in receipt of the Commission staff’s letter dated September 28, 2022, where it issues a request for information to certain telecommunications services providers1 about the impact of Hurricane Fiona on their respective networks. TELUS files its responses as an attachment to this letter.
Document: 4250804.zip - 1245 Ko

2022-10-07 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter dated September 28, 2022, containing Requests for Information (“RFIs”) from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), concerning the above-mentioned subject. Attached, please find Rogers’ Response to these RFIs.
Document: 4250785.zip - 981 Ko

2022-10-07 - Bragg Communications Inc. (Eastlink)
Description: Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), herein submits its response to the requests for information received from the Commission in its letter dated 28 September 2022 with respect to service interruptions resulting from hurricane Fiona.
Document: 4250771.zip - 262 Ko

2022-10-07 - Bell Canada
Description: Bell is pleased to provide the following responses to Commission Staff's 28 September 2022 requests for information (RFIs) pertaining to the impacts of Hurricane Fiona on telecommunications services in Atlantic Canada (the RFI Letter).
Document: 4250788.doc - 1926 Ko

2022-09-28 - Lettre du Conseil - Description : Lettre adressée aux diverses parties - Objet : Demande de renseignements concernant les perturbations majeures des services de télécommunication résultant de l’ouragan Fiona

2022-09-12 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of August 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area
Document: 4238187.zip - 157 Ko

2022-08-23 - Northwestel Inc.
Description: Pursuant to the Commission's requests for information, as set out in Commission staff's letter dated 17 August 2022, attached are our responses.
Document: 4230724.zip - 137 Ko

2022-08-17 - Lettre du Conseil - Dossier # : 8000-C12-201909780, 1011-NOC2022-0147 - Description : Lettre adressée à Norouestel Inc. - Objet : Demande de renseignements concernant une perturbation majeure des services de télécommunication dans le Nunavut

2022-08-08 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of July, 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4221022.zip - 158 Ko

2022-07-22 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter containing Requests for Information (“RFIs”) from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), dated July 12, 2022, concerning the above-mentioned subject.
Document: 4215445.docx - 1026Ko

2022-07-12 - Lettre du Conseil - Dossier # : 8000-C12-201909780 et 8000-C12-202203868 - Description : Lettre adressée à Rogers Communications Canada Inc. - Objet : Panne de service nationale chez Rogers de juillet 2022

2022-07-11 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of June 2022 with respect to quality of service (QoS) issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4210300.zip - 467 Ko

2022-06-23 - Northwestel
Description: Pursuant to the Commission's request for information as set out in its' letter dated 16 June 2022, attached are our responses. 
Document: 4205820.zip - 799 Ko

2022-06-16 - Lettre du Conseil - Dossier # : 8000-C12-201909780 et 1011-NOC2022-0147 - Description : Lettre adressée à Norouestel Inc. - Objet : Demande de renseignements concernant une perturbation majeure des services de télécommunication dans le Nord

2022-06-13 - Bell MTS
Description: On 20 May 2022 we provided responses to questions you had asked of us in your letter dated 13 May 2022 expressing concerns with respect to complaints, news articles and other sources of information with respect to service quality issues affecting landline telephone services in the Winnipeg area.  In our response, we explained that the issues in Winnipeg are driven by the record precipitation levels in Southern Manitoba, including Winnipeg, just as the ground is beginning to thaw from winter and thus the ground remains saturated with water.  
Document: 4201429.zip - 212 Ko

2022-06-02 - Lettre du Conseil - Description : Lettre adressée à Bell MTS Inc. - Objet : Enjeux relatifs à la qualité de service touchant le service téléphonique fixe de Bell MTS dans la région de Winnipeg.

2022-05-20 - Bell MTS
Description: We are writing in response to your letter dated 13 May 2022 expressing concerns with respect to complaints, news articles and other sources of information with respect to service quality issues affecting landline telephone services in the Winnipeg area.  In that letter, you request comprehensive answers to detailed RFIs by 20 May 2022.  Our answers to these questions are attached.
Document: 4193943.zip - 163 Ko

2022-05-13 - Lettre du Conseil - Dossier # : 8660-C12-201000116 - 8000-C12-201909780 - Description : Lettre adressée à Bell MTS Inc. - Objet : Enjeux relatifs à la qualité de service touchant le service téléphonique fixe de Bell MTS dans la région de Winnipeg.

2019-11-22 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a Canadian Radio-television and Telecommunications Commission’s (“CRTC” or the “Commission”) Letter dated 13 November 2019 concerning the above-mentioned subject and further requests for disclosure. As per the procedure set out in this CRTC November 13 Letter, Rogers is hereby filing an abridged version of its RFI Responses that were issued on 18 September 2019, with some of the redactions removed as requested.
Document: 3755749.doc - 930 Ko

2019-11-13 - Lettre du Conseil - Dossier # : 8660-C12-201000116 - 8000-C12-201909780 - Description : Lettre adressée aux diverses partie - Objet : Répliques à la demande de renseignements concernant des interruptions importantes des services de télécommunication – Demande de divulgation au dossier public de certains renseignements déposés à titre confidentiel

2019-10-15 - Lettre du Conseil - Dossier # : 8660-C12-201000116 - 8000-C12-201909780 - Description : Lettre adressée à Norouestel - Objet : Réponse à la demande de renseignements concernant des interruptions importantes des services de télécommunication dans le Nord – Demande de divulgation au dossier public de certains renseignements déposés à titre confidentiel

2019-10-10 - Bragg Communications Inc. (Eastlink)
Description: Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), herein submits
its responses to the disclosure request received from Mr. Marc Nanni in his letter dated 30
September 2019, as requested by the Commission in their letter dated October 1, 2019
with respect to services interruptions related to hurricane Dorian.
Document: 3728946.pdf - 107 Ko

2019-10-10 - TELUS Communications Inc.
Description: TELUS Communications Inc. (“TELUS”) is in receipt of a letter from Marc Nanni dated September 30, 2019, seeking disclosure of certain information filed in confidence with the Commission. TELUS files this reply in accordance with Rule 33(3) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure (“Rules”).
Document: 3728962.pdf - 348 Ko

2019-10-10 - Bell Canada
Description: In a letter dated 30 September 2019 (the Nanni Letter), Mr. Marc Nanni requests the disclosure of Tables 1, 2, 3 and 4, as well as footnote 3, from our 18 September 2019 Responses to requests for information (RFIs) from Commission staff (the Responses).  The following constitutes our response to Mr. Nanni's request.
Document: 3728955.doc - 47 Ko

2019-10-10 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a Canadian Radio-television and Telecommunications Commission’s (“CRTC” or the “Commission”) Letter dated October 1st, 2019, as well as a Letter from Mr. Marc Nanni dated September 30th, 2019, concerning the above-mentioned subject. In his Letter, Mr. Nanni requests, among other things, disclosure of the RFI Responses that Rogers filed in confidence with the Commission on September 18th, 2019 (as per CRTC RFIs dated September 13th, 2019). Rogers opposes this request for disclosure. As per the procedure set out in CRTC October 1st Letter, Rogers hereby submits its Reply Comments to this request for disclosure.
Document: 3728888.doc - 919 Ko

2019-10-08 - Northwestel Inc.
Description : We are in receipt of a letter from Commission Staff dated 1 October 2019 requesting a response to a request for information regarding recent telecommunications disruptions on 13 July 2019 and 12 August 2019, caused by damage to Northwestel fibre optic lines near Yellowknife.  Our Response is attached.
Document: 3728531.zip - 54 Ko

2019-10-01 - Lettre du Conseil - Description : Lettre adressée aux diverses partie - Objet : Réponses à la demande de renseignements concernant des interruptions importantes des services de télécommunication dans les provinces de l’Atlantique – Demande de divulgation au dossier public de certains renseignements déposés à titre confidentiel

2019-10-01 - Lettre du Conseil - Description : Lettre adressée à Norouestel Inc. - Objet : Deuxième demande de renseignements concernant des interruptions importantes des services de télécommunication dans le Nord

2019-09-18 - TELUS Communications Inc.
Description: Please find attached TELUS’ responses to requests for information, further to
correspondence from Commission staff dated September 13, 2019.
Document: 3714621.zip - 686 Ko

2019-09-18 - Bell Canada
Description: We are in receipt of a letter from Commission staff dated 13 September 2019 requesting responses to requests for information regarding recent telecommunications disruptions in Atlantic Canada due to hurricane Dorian.  Our Responses are provided below.
Document: 3715610.doc - 52 Ko

2019-09-13 - Lettre du Conseil - Description: Lettre adressée aux diverses partie - Objet : Demande de renseignements concernant des interruptions importantes des services de télécommunication

Date de modification :

2025-12-05