8660-C12-201000116 - Norouestel Inc. - Rapports sur les indicateurs de la qualité du service de détail - Suite à la décision 2008-105
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2024-10-21 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 3rd Quarter 2024 Retail QoS Report.
Document : 4735911.zip - 64 Ko
2024-07-18 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 2nd Quarter 2024 Retail QoS Report.
Document : 4670145.zip - 63 Ko
2024-04-26 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 1st Quarter 2024 Retail QoS Report.
Document : 4605922.zip - 60 Ko
2024-01-26 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 4th Quarter 2023 Retail QoS Report.
Document : 4542153.zip - 65 Ko
2023-10-30 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 3rd Quarter 2023 Retail QoS Report.
Document : 4483131.zip - 63 Ko
2023-07-31 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 2nd Quarter 2023 Retail QoS Report.
Document : 4429162.zip - 55 Ko
2023-04-28 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 1st Quarter 2023 Retail QoS Report.
Document : 4337494.zip - 50 Ko
2023-01-27 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 4th Quarter 2022 Retail QoS Report.
Document : 4294054.zip - 38 Ko
2022-07-14 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Follow-up to Telecom Decision 2008-105 – Retail quality of service regime in non-forborne markets for ILECs with over 25,000 NAS, Northwestel submits its 2nd quarter quality of service results for 2022.
Document : 4211986.zip - 54 Ko
2022-04-28 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 1st quarter quality of service results for 2022.
Document : 4183886.zip - 54 Ko
2022-01-28 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 4th quarter quality of service results for 2021.
Document : 4147466.zip - 49Ko
2021-10-25 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 3rd quarter quality of service results for 2021.
Document : 4109436.zip - 50Ko
2021-07-16 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 2nd quarter quality of service results for 2021.
Document : 4056207.zip - 49Ko
2021-04-26 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 1st quarter quality of service results for 2021.
Document : 4024129.zip - 49Ko
2021-01-26 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 4th quarter quality of service results for 2020.
Document : 3976749.zip - 51Ko
2020-10-23 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 3rd quarter quality of service results for 2020.
Document : 3935441.zip - 26Ko
2020-07-20 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 2nd quarter quality of service results for 2020.
Document : 3893006.zip - 49 Ko
2020-04-24 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 1st quarter quality of service results for 2020.
Document : 3843893.zip - 56 Ko
2019-10-29 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 3rd quarter quality of service results for 2019.
Document : 3742808..zip - 58 Ko
2019-10-15 - Lettre du Conseil
Description : Lettre adressée à Norouestel - Objet : Réponse à la demande de renseignements concernant des interruptions importantes des services de télécommunication dans le Nord – Demande de divulgation au dossier public de certains renseignements déposés à titre confidentiel
2019-10-08 - Northwestel Inc.
Description :
We are in receipt of a letter from Commission Staff dated 1 October 2019 requesting a response to a request for information regarding recent telecommunications disruptions on 13 July 2019 and 12 August 2019, caused by damage to Northwestel fibre optic lines near Yellowknife. Our Response is attached.
Document: 3728531.zip - 54 Ko
2019-10-01- Lettre du Conseil - Description : Lettre adressée aux diverses partie - Objet : Réponses à la demande de renseignements concernant des interruptions importantes des services de télécommunication dans les provinces de l’Atlantique – Demande de divulgation au dossier public de certains renseignements déposés à titre confidentiel
2019-10-01- Lettre du Conseil - Description : Lettre adressée à Norouestel Inc. - Objet : Deuxième demande de renseignements concernant des interruptions importantes des services de télécommunication dans le Nord
2019-09-30 - Marc Nanni
Description : Please find enclosed a request for disclosure in regards to the replies received to the Commission letter dated 13 September 2019, titled, “Request for Information regarding major telecommunications disruptions
Document : 3720508.docx - 44 Ko
2019-09-16 - Northwestel Inc.
Description : Further to the Commission's requests for information (RFIs) in its letter of 15 August 2019, as amended 26 August 2019, we have received a request for disclosure of information that we originally filed in confidence on 30 August 2019, in a letter dated 5 September 2019 from Mr. Marc Nanni. The following constitutes our response to Mr. Nanni's request.
Document : 3704554.zip - 186 Ko
2019-09-06 - Lettre du Conseil - Description : Lettre adressée à Norouestel Inc. - Objet : Réponse à la demande de renseignements concernant des interruptions importantes des services de télécommunication dans le Nord – Demande de divulgation au dossier public de certains renseignements déposés à titre confidentiel
2019-09-05 - Marc Nanni
Description : I have reviewed the reply by Northwestel Inc. in regards to the Commission’s Request for Information (RFI) dated August 30, 2019. In their reply Northwestel claims confidentiality for the following reasons
Document : 3705931.docx - 44 Ko
2019-08-30 - Northwestel Inc.
Description : Pursuant to the Commission's request for information as set out in its' letter dated 15 August 2019 and consistent with the Commission's further letter of 26 August 2019, attached are our responses.
Document : 3704554.docx - 64 Ko
2019-08-26 - Lettre du Conseil - Description: Lettre adressée à Norouestel Inc. - Objet : Qualité du service – demande de renseignements concernant des interruptions importantes des services de télécommunication dans le Nord – demande de prolongation
2019-08-26 - Norouestel Inc.
Description : We are in receipt of the Commission's request for information with respect of the file noted above dated 15 August 2019, the responses to which are due 26 August 2019.
Document : 3701414.docx - 58 Ko
2019-08-15 - Lettre du Conseil - Description : Lettre adressée à Nourouestel - Objet : Demande de renseignements concernant des interruptions importantes des services de télécommunication dans le Nord
2019-07-24 - Norouestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 2nd quarter quality of service results for 2019.
Document : 3682400.zip - 58 Ko
2019-04-30 - Norouestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets.
Document : 3638152.zip - 58 Ko
2019-02-04 - Norouestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 4th quarter quality of service results for 2018.
Document : 3586440.zip - 57 Ko
2018-10-31 - Norouestel Inc.
Description: In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 3rd quarter quality of service results for 2018.
Document: 3181651.zip - 69 Ko
2018-07-16 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd
Quarter Quality of Service results for 2018.
Document : 3181651.pdf - 69 Ko
2018-05-18 - Norouestel Inc.
Description:In accordance with the above noted regulatory policy decision, Northwestel submits its 1st
Quarter Quality of Service results for 2018.
Document: 3134056.pdf - 93 Ko
2018-02-08 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 4th
Quarter Quality of Service results for 2017.
Document : 3066788.pdf - 61 Ko
2018-02-07 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 4th
Quarter Quality of Service results for 2017.
Document : 3066788.pdf - 77 Ko
2017-10-16 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd
Quarter Quality of Service results for 2017.
Document : 2983667.pdf - 87 Ko
2017-07-18 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd
Quarter Quality of Service results for 2017.
Document :
2935719.pdf - 74 Ko
2017-05-16 - Norouestel Inc.
Desciption: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st
Quarter Quality of Service results for 2017.
Document: 2884441.pdf - 73 Ko
2017-02-09 - Norouestel Inc.
Description :
Pursuant to paragraph 90 of Telecom Decision CRTC 97-16, Norouestel Inc. hereby files the
January 2017 report for those Quality of Service indicators which have crossed below the
standard threshold set by the Commission for quarterly reporting. Specifically the Company
files results for the month of January 2017 for Indicator 2.2 Rural - Repair Appointments Met.
Document :
2809083.pdf - 106 Ko
2017-01-31 - Norouestel Inc.
Description :
Norouestel Inc. files the December 2016 report for those Quality of Service indicators which have crossed below the standard threshold set by the Commission for quarterly reporting.
Document : 2804426.pdf - 115 Ko
2017-01-31 - Norouestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th Quarter Quality of Service results for 2016. Northwestel includes Attachment 3 for missed indicators.
Document: 2804445.pdf - 116 Ko
2016-12-10 - Norouestel Inc.
Description : Pursuant to paragraph 90 of Telecom Decision CRTC 97-16, Norouestel Inc. hereby files the
November 2016 report for those Quality of Service indicators which have crossed below the
standard threshold set by the Commission for quarterly reporting. Specifically the Company
files results for the Month of November for Indicator 2.2 Rural - Repair Appointments Met.
Document : 2764371.pdf - 106 Ko
2016-12-02 - Norouestel Inc.
Description : IPursuant to paragraph 90 of Telecom Decision CRTC 97-16, Norouestel Inc. hereby files the
October 2016 report for those Quality of Service indicators which have crossed below the
standard threshold set by the Commission for quarterly reporting.
Document : 2757613.pdf - 115 Ko
2016-10-30 - Norouestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd
Quarter Quality of Service results for 2016. Northwestel provides an explanation for missed
indicators as Attachment 3.
Document: 2731968.pdf - 75 Ko
2016-07-26 - Norouestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd
Quarter Quality of Service results for 2016.
Document: 2669134.pdf - 69 Ko
2016-06-06 - Norouestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st Quarter Quality of Service results for 2016.
Document: 2627524.pdf - 71 Ko
2016-02-15 - Norouestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th
Quarter Quality of Service results for 2015.
Document: 2541364.pdf - 69 Ko
2015-10-23 - Norouestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd -
Quarter Quality of Service results for 2015.
Document: 2457463.pdf - 68 Ko
2015-08-14 - Norouestel Inc.
Description:
In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd Quarter Quality of Service results for 2015.
Document: 2414380.pdf - 68 Ko
2015-05-13 - Norouestel Inc.
Description:
In accordance with the above noted regulatory policy decision, Northwestel submits its 1st Quarter Quality of Service results for 2015. Northwestel provides an explanation for missed indicators as Attachment 3.
Document: 2336963.pdf - 113 Ko
2015-02-13 - Norouestel Inc.
Description:
In accordance with the above noted regulatory policy decision, Northwestel submits its 4th
Quarter Quality of Service results for 2014.
Document: 2278668.pdf - 73 Ko
2014-11-06 - Norouestel Inc.
Description :
In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd Quarter Quality of Service results for 2014.
Document : 2227292.pdf - 66 Ko
2014-08-12 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd
Quarter Quality of Service results for 2014.
Document : 2181111.pdf - 535 Ko
2014-05-12 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 1st
Quarter Quality of Service results for 2014.
Document :
2130516.pdf - 72 Ko
2014-02-18 - Norouestel Inc.
Description :
In accordance with the above noted regulatory policy decision, Northwestel submits its 4th Quarter Quality of Service results for 2013. Northwestel provides an explanation for missed indicators as Attachment 3.
Document : 2079873.zip - 317 Ko
2013-11-14 -Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd Quarter Quality of Service results for 2013. Northwestel also provides an explanation of force majeure events in Attachment 3 - for illustrative purposes only.
Document : 2011478.zip - 315 Ko
2013-08-08 - Norouestel Inc.
Description :
In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd Quarter Quality of Service results for 2013. Northwestel provides an explanation of force majeure events in Attachment 3 - for illustrative purposes only.
Document : 1952400.pdf - 59 Ko
2013-05-09 - Norouestel Inc.
Description :
In accordance with the above noted regulatory policy decision, Northwestel submits its 1st Quarter Quality of Service results for 2012. Northwestel provides an explanation for missed indicators as Attachment 3. Northwestel also provides an explanation of force majeure events in Attachment 4 - for illustrative purposes only.
Document : 1904647.pdf - 74 Ko
2013-02-15 - Norouestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th
Quarter Quality of Service results for 2012. Northwestel provides an explanation for missed
indicators as Attachment 3. Northwestel also provides an explanation of force majeure events
in Attachment 4 - for illustrative purposes only.
Document: 1857059.pdf - 114 Ko
2013-02-15 - Norouestel Inc.
Description : Please see the revised Quality of Service results for the 3rd Quarter 2012, which revises
Attachment 1 and Attachment 2 page 4 to replace August total 2.1C monthly result to correct a
typo. The result should have read 82% and not 83%.
Document : 1857087.pdf - 166 Ko
2012-11-20 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd
Quarter Quality of Service results for 2012 including missed indicator report as Attachment 3.
Northwestel also provides a explanation of force majeure events in January as Attachment 4
and Quarterly total report for illustrative purposes only.
Document : 1798139.pdf - 121 Ko
2012-08-22 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd
Quarter Quality of Service results for 2012. Northwestel was able to achieve the standard for
2.1C for three consecutive months (February to April) as such the Company ceases filing its
missed indicator report for this indicator. Northwestel also provides an explanation of force
majeure events in May and June as Attachment 3 - for illustrative purposes only.
Document : 1755240.pdf - 20 Ko
2012-05-16 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 1st
Quarter Quality of Service results for 2012 including missed indicator report as Attachment 3.
Northwestel also provides a explanation of force majeure events in January as Attachment 4 -
for illustrative purposes only.
Document : 1718587.pdf - 85 Ko
2012-02-20 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 4th
Quarter Quality of Service results for 2011 including missed indicator report as Attachment 3.
Document : 1677078.pdf - 96 Ko
2011-11-25 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd
Quarter Quality of Service results for 2011 including missed indicator report as Attachment 3.
Please also note that the Company provides Force Majeure events and the impact on Quality of
Service Indicators in Attachment 4 for illustrative purposes only.
Document : 1646099.pdf - 104 Ko
2011-08-16 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd
Quarter Quality of Service results for 2011 including missed indicator report as attachment
3.
Document : 1601760.pdf - 62 Ko
2011-05-06 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 1st
Quarter Quality of Service results for 2011, including a missed indicator report in
Attachment 3.
Document : 1569088.pdf - 67 Ko
2011-02-16 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 4th
Quarter Quality of Service results for 2010.
Document : 1512287.pdf - 62 Ko
2010-11-10 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd
Quarter Quality of Service results for 2010.
Document : 1461365.pdf - 45 Ko
2010-08-19 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd
quarter Quality of Service results for 2010.
Document : 1430021.pdf - 63 Ko
2010-05-19 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 1st
quarter Quality of Service results for 2010.
Document : 1398375.pdf - 70 Ko
2010-02-16 - Norouestel Inc.
Description : In accordance with the above noted regulatory policy decision, Northwestel submits its 4th quarter Quality of Service results for 2009.
Document : 1360678.pdf - 45 Ko
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