2008-11-26 - #: 8661-C122-200815889 - Cybersurf Corp. - Demande de redressement concernant la facturation et le débranchement chroniques par Bell
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Dossier fermé - Lettre du Conseil - 2010-02-11
2010-02-11 - Lettre du Conseil
Description : Lettre adressée à Bell Canada et Cybersurf Corp. - Objet : Demande présentée par Cybersurf en vue d’obtenir un redressement contre Bell Canada en ce qui concerne certaines pratiques de facturation et de débranchement
2010-01-11 - Bell Canada
Description: Pursuant to the Commission's process letter of 23 December 2009, Bell Canada (Bell or the Company) is submitting these final comments.
Document: 1341759.doc - 70KO
2009-12-23 - Lettre du Conseil
Description : Lettre adressée à Bell Canada, Cybersurf Corp. et Fraser Milner Casgrain S.E.N.C.R.L - Objet : Demande de Cybersurf visant un redressement concernant certaines pratiques de facturation et de débranchement de Bell Canada
2009-12-10 - Lettre du Conseil
Description : Lettre adressée à Cybersurf Corp. et Fraser Milner Casgrain S.E.N.C.R.L - Objet : Demande de Cybersurf visant un redressement concernant certaines pratiques de facturation et de débranchement de Bell Canada
2009-12-09 - Bell Canada
Description: Cybersurf application for relief against Bell Canada regarding certain billing practices and disconnection – Request for confirmation of the CRTC 10 November 2009 letter as the final determination of the dispute.
Document: 1331647.zip - 2688KO
2009-11-10 - Lettre du Conseil
Description : Lettre adressée à Bell Canada, Cybersurf Corp. et Fraser Milner Casgrain S.E.N.C.R.L - Objet : Demande de Cybersurf visant un redressement concernant certaines pratiques de facturation et de débranchement de Bell Canada – Opinion du personnel sur la somme due
2009-07-22 - Lettre
du Conseil
Description: Lettre adressée à Cybersurf Corp., Fraser
Milner Casgrain S.E.N.C.R.L. et Bell Canada - Objet: Demande présentée
par Cybersurf Corp. en vue d'obtenir un redressement concernant certaines
practices de débranchement et de facturation de Bell Canada
2009-07-14 - Cybersurf Corp.
Description: Further to the filing of Cybersurf Corp.'s Final Comments in the above-noted matter on 10 July 2009, please find enclosed three hard copies of the Confidential compendium of Documents of Cybersurf and three soft copies of same on DVD/CD-ROM.
Document: 1242757.pdf - 39KO
2009-06-30 - Lettre du Conseil
Description: Lettre adressée à Cybersurf Corp., Fraser Milner Casgrain LLP et Bell Canada - Objet: Demande présentée par Cybersurf visant à obtenir un redressement concernant certaines pratiques de débranchement et de facturation de Bell - nouvelles dates pour le dépôt des observations finales de Cybersurf
2009-06-19 - Bell Canada
Description: Pursuant to the Commission’s process letter of 4 June 2009, on 18 June 2009 Bell Canada (Bell) filed its Final Comments and its response to Cybersurf’s 27 May 2009 submission. At paragraph 2 of Bell’s response to Cybersurf’s 27 May 2009 submission, Bell indicated that it would provide a CD-ROM of all invoices delivered to Cybersurf and its affiliates during the January 2002 to December 2008 period, sorted by date and divided between pre- and post-acquisition, in support of the fact that Bell did not acquiesce to any disputes other than those credited, and in support of Bell's claim for arrears.
Document: 1230229.doc - 47KO
2009-06-18 - Bell Canada
Description: Pursuant to the Commission’s process letter of 4 June 2009, Bell Canada (Bell) is providing its Final Comments and its response to Cybersurf’s 27 May 2009 submission. The two submissions are being provided in separate documents.
Document: 1230211.doc - 48KO
2009-06-12 - Fraser
Milner Casgrain LLP
Description: On 21 April 2009, Bell filed a response to Bell (CRTC)
02Apr09-14 in BellCanada_CRTC_09_Apr0914_Att_Conf.xls.
Document: 1228688.pdf
- 162KO
2009-06-04 - Lettre
du Conseil
Description: Lettre adressée à Cybersurf Corp., Fraser
Milner Casgrain LLP et Bell Canada - Objet: Demande présentée
par Cybersurf visant à obtenir un redressement concernant certaines
pratiques de débranchement et de facturation de Bell - nouvelles
dates pour le dépôt des observations finales
2009-05-29 - Lettre
du Conseil
Description: Leettre adressée à Cybersurf Corp. - Objet:
Soumissions de Cybersurf , en date des 8 et 27 mai 2009, concernant
la demande de Cybersurf visant à obtenir un redresseemnt concernant
certaines pratiques de débranchement et de facturation de Bell
Canada
2009-05-28 - Bell Canada
Description: Bell Canada received Cybersurf Corp.'s submission
send during the evening of 27 May 2009, purporting to respond to Bell
Canada's interrogatory responses, including many Bell inerrogatory responses
that Cybersurf has had for months.
Document: 1157802.doc
- 153KO
2009-05-27 - Cybersurf Corp.
Description: Cybersurf has previously indicated on the record of this
proceeding that it anticipated that it would provide additional information
in subsequent phase of the proceeding in relation to specific dispute
issues and more particularly, its calculation of the disputed amount
in relationg to specific dispute issues.
Document: 1195439.zip
- 273KO
2009-05-27 - Bell Canada
Description: Due to an unforeseen circumstance, Bell Canada (
Bell or the Company) will be unable to submit their Final Comments on
the above-noted matter as directed by Commission staff in their letter
dated 30 April 2009. The Company plans to file their
Final Comments on 28 May 2009
Document: 1155136.doc
- 48KO
2009-05-22 - Bell Canada
Description: Bell Canada ( Bell or the Company) is writing to
the Commission regarding the above-noted proceeding to clearly state
its position on the importance of completing this proceeding and obtaining
a Commission ruling regardless of any pending or completed transaction
Cybersurf Corp. (Cybersurf) may undertake.
Document: 1148100.zip
- 39KO
2009-05-12 - Cybersurf Corp.
Description: Pursuant to the procedures set out in the Commission’s
letter dated 5 May 2009, enclosed is Cybersurf’s response in Cybersurf(CRTC)5May09-1.
Document: 1127649.zip
- 203KO
2009-05-08 - Cybersurf Corp.
Description: Further to the Commission's letter dated 30 April 2009,
enclosed please find Cybersurf's response to Cybersurf(CRTC)30Apr09-1.
Document: 1195525.zip
- 242KO
2009-05-06 - Bell Canada
Description: Pursuant to the process set out in the Commission letter
dated 5 May 2009 , Bell Canada ( Bell or the Company) is submitting
with this letter its responses to the Commission interrogatories set
out in the Commission letter dated 5 May 2009
Document: 1114180.zip
- 38KO
2009-05-05 - Lettre
du Conseil
Description: Lettre adressée à Bell Canada - Objet: Demande
présentée par Cybersurf en vue d'obtenir un redressement
concernant certaines pratiques de débranchement et de facturation
de Bell Canada - Demandes de renseignements
2009-05-05 - Bell Canada
Description: In its letter dated 30 April 2009 , the Commission
requested that Bell Canada ( Bell ) and Cybersurf Corp. (Cybersurf)
revise their earlier responses to Commission interrogatories originally
set out in a Commission letter of 2 April 2009.
Document: 1113407.doc
- 387KO
2009-05-01 - Lettre
du Conseil
Description: Lettre adressée à Cybersurf Corp., Fraser
Milner Casgrain S.E.N.C.R.L. et Bell Canada - Objet: Demande de redressement
présentée par Cybersurf en vertu de la Partie VII concernant
l'avis de débranchement reçu le 16 avril 2009 et arrivant
à échéance le 23 avril 2009 - Clarification concernant
l'obligation de donner un préavis aux clients finals des services
VoIP de Cybersurf Corp. concernant le débranchement prévu
2009-04-30 - Lettre
du Conseil
Description: Lettre adressée à Cybersurf Corp., Fraser
Milner Casgrain S.E.N.C.R.L. et Bell Canada - Objet: Demande présentée
par Cybersurf en vue d'obtenir un redressement concernant certaines
pratiques de débranchement et de facturation de Bell Canada
– Réponses révisées excluant les montants
préalables à l'acquisition
2009-04-24 - Cybersurf Corp.
Description: Further to Cybersurf Corp.'s letter dated 23 April
2009, enclosed please find Cybersurft's responses to Commission interrogatories
2(b)(ii) and 5, dated 2 April 2009.
Document: 1098400.zip
- 325KO
2009-04-23 - Cybersurf Corp.
Description: Pursuant to the procedures established in the
Commission staff letter dated 2 April 2009, as amended on 15 April 2009,
Cybersurf is submissting the enclosed responses to the Commission's
2 April 2009 interrogatories 2(b)(i), 3 and 4.
Document: 1097053.zip
- 448KO
2009-04-21 - Lettre
du Conseil
Description: Lettre adressée à Cybersurf Corp., Fraser
Milner Casgrain S.E.N.C.R.L. et Bell Canada - Objet: Demande de Cybersurf
visant un redressement concernant l'avis de débranchement reçu
le 16 avril 2009 et arrivant à échéance le 23 avril
2009
2009-04-15 - Lettre du Conseil
Description: Lettre adressée à Cybersurf Corp., Fraser Milner Casgrain S.E.N.C.R.L. et Bell Canada - Objet: Demande présentée par Cybersurf en vue d'obtenir un redressement concernant certaines pratiques de débranchement et de facturation de Bell Canada - demande de prolongation de Bell Canada
2009-04-14 - Bell Canada
Description: Pursuant to the process set out in the Commission letter dated 2 April 2009, as amended by Commission staff, Bell Canada (Bell Canada or the Company) is submitting with this letter its responses to the Commission interrogatories 4, 5, 6, 7, 8, 9, 11, 12 and 13 set out in the Commission letter dated 2 April 2009
Document: 1078107.doc - 47KO
2009-04-08 - Cybersurf Corp.
Description: Further to Commission staff's letter dated 2 April 2009, Cybersurf hereby requests that its application dated 12 Marsh 2009 for rescission of the interim payment arrangements set out in the Commission's letter decision dated 29 January 2009 be held in abeyance pending further process in this matter.
Document: 1066750.pdf - 75KO
2009-04-08 - Bell Canada
Description: Bell has received the Commission staff letter dated 2 April 2009 setting out the further and final process to address the matters raised by Cybersurf in its appli ca tion filed with the Commission on 26 November 2008 . The staff letter included interrogatories for Bell and Cybersurf, with the requirement that Bell file its response to the interrogatories with the Commission by 14 April 2009
Document: 1065973.doc - 60KO
2009-04-03 - Cybersurf Corp.
Description: Further to the process set out in the Commission staff's letter dated 2 April 2009, Cybersurf has provided the response to Interrogatory 1 of Attachment 1 thereto in confidence, via e-mail, to Commission staff.
Document: 1056359.pdf - 75KO
2009-04-02 - Lettre du Conseil
Description: Lettre adressée à Cybersurf Corporation, Fraser Milner Casgrain S.E.N.C.R.L. et Bell Canada - Objet: Demande présentée par Cybersurf en vue d’obtenir un redressement concernant certaines pratiques de facturation et de débranchement de Bell Canada
2009-03-13 - Bell Canada
Description: With reference to Attachment 1 of the response to interrogatory Bell Canada
Document: 1050488.doc - 64KO
2009-03-12 - Cybersurf Corp.
Description: On 29 January 2009, the Commission determined by way of a Commission Letter that pursuant to Articles 7, 17 and 22 Bell's Terms of Service and pending final resolution of the issued raised in Cybersurf's application pursuant to Part VII of the CRTC Telecommunications Rules of Procedure for relief against chronic overbilling and disconnection by Bell.
Document: 1041706.pdf - 77KO
2009-03-10 - Bell Canada
Description: Pursuant to the Commission letter of 6 March 2009, Bell Canada (Bell or the Company) is filing its response to Interrogatory 3 contained in the Commission letter of 29 January 2009.
Document: 1039893.doc - 62KO
2009-03-09 - Fraser Milner Casgrain LLP
Description: On 9 February 2009, Bell submitted its response to CRTC Table 1, hereby disclosing to Cybersurf for the first time the basis of is alleged claim for arrears against Cybersurf.
Document: 1040000.pdf - 91KB
2009-03-06 - Lettre du Conseil
Description: Lettre adressée à Cybersurf Corporation, Fraser Milner Casgrain S.E.N.C.R.L. et Bell Canada - Objet: Demande présentée par Cybersurf en vue d’obtenir un redressement en ce qui concerne certaines pratiques de facturation et de débranchement de Bell Canada - Demande visant un report de la date limite pour répondre à la demande de renseignements
2009-03-06 - Bell Canada
Description: I am writing to request a short extension of the filing date for Bell Canada's response to Interrogatory 3 in CRTC letter dated 29 January 2009. The Company requests that the filing date be revised to 16 March 2009.
Document: 1038073.doc - 49KO
2009-02-27 - Bell Canada
Description: Pursuant to the process set out in the Commission letter dated 13 February 2009, as amended by the Commission letter dated 18 February 2009 , Bell Canada ( Bell or the Company) is submitting with this letter its responses to the Commission interrogatories set out in the Commission letter dated 13 February 2009
Document: 1034433.zip - 35KO
2009-02-27 - Cybersurf Corp.
Description: Further to the Commission process letter dated 13 February 2009, as amended on 18 February 2009, enclosed are Cybersurf Corp.'s response to Commission interrogatories.
Document: 1034477.zip - 629KO
2009-02-18 - Lettre du Conseil
Description: Lettre adressée à Cybersurf Corporation, Fraser Milner Casgrain S.E.N.C.R.L. et Bell Canada - Objet: Demande présentée par Cybersurf en vue d’obtenir un redressement en ce qui concerne certaines pratiques de facturation et de débranchement de Bell Canada – Demande visant à reporter la date limite pour répondre aux demandes de renseignements
2009-02-16 - Lettre du Conseil
Description: Lettre adressée à Cybersurf Corporation, Fraser Milner Casgrain S.E.N.C.R.L. et Bell Canada - Objet: Demande présentée par Cybersurf en vue d’obtenir un redressement en ce qui concerne certaines pratiques de facturation et de débranchement de Bell Canada – Demande visant un report de la date limite pour présenter des réponses
2009-02-13 - Lettre du Conseil
Description: Lettre adressée à Cybersurf Corporation, Fraser Milner Casgrain S.E.N.C.R.L. et Bell Canada - Objet: Demande présentée par Cybersurf en vue d’obtenir un redressement en ce qui concerne certaines pratiques de facturation et de débranchement de Bell Canada – Demande visant un redressement provisoire
2009-02-09 - Cybersurf Corp.
Description: Further to the Commission's letter dated 29 January 2009 setting out the Commission's determinations on the parties' requests for interim relief and further process on the main application, enclosed are Cybersurf Corp.'s responses to the interrogatories requested by the Commission at paragraph F.1) of its 29 January 2009 process letter.
Document: 1023358.pdf - 81KO
2009-02-09 - Bell Canada
Description: In the process letter dated 29 January 2009, the Commission issued the following interrogatories which Bell Canada (Bell or the Company) is required to respond to by 9 February 2009.
Document: 1021700.doc - 71 KO
2009-01-29 - Lettre du Conseil
Description: Lettre adressée à Cybersurf Corporation, Fraser Milner Casgrain S.E.N.C.R.L. et Bell Canada - Objet: Demande présentée par Cybersurf en vue d’obtenir un redressement en ce qui concerne certaines pratiques de facturation et de débranchement de Bell Canada – Demande visant un redressement provisoire
2009-01-14 - Cybersurf Corp.
Description: On 9 January 2009 Cybersurf received a copy of a letter from Bell Canada addressed to the CRTC (Bell's supplementary filing), in which Bell purports to provide "updated information on its relationship with Cybersurf.
Document: 1007344.pdf - 1049KO
2009-01-09 - Bell Canada
Description: Bell Canada (or the Company) is writing to provide updated information on its relationship with Cybersurf Corp. (Cybersurf) and to provide new evidence concerning the abnormal risk of loss presented by Cybersurf.
Document: 1004533.zip - 798 KO
2008-12-10 - Cybersurf Corp.
Description: Further to the Commission process letter dated 1 December 2008, enclosed is Cybersurf Corp.'s reply to Bell Canada's 5 December 2008 answer on interim relief.
Document: 990548.zip - 1039KO
2008-12-05 - Bell Canada
Description: Enclosed is Bell Canada 's Answer to Cybersurf's request for interim relief. Pursuant to section 39 of the Telecommuni ca tions Act , Bell Canada is filing certain information in confidence as it is customer confidential information
Document: 987690.zip - 1344KO
2008-12-01 - Lettre du Conseil
Description: Lettre adressée à Fraser Milner Casgrain LLP et Bell Canada - Objet: Demande présentée par Cybersurf en vertu de la Partie VII des Règles de procédure du CRTC en matière de télécommunications en vue d'obtenir un redressement concernant certaines mesures de facturation et de débranchement de Bell Canada - Processus visant un redressement provisoire
2008-11-26 - Cybersurf Corp.
Description: Cybersurf Corp. makes the enclosed application pursuant Part VII of the CRTC Telecommunications Rules of Procedure.
Document: 982177.zip - 4204KO
Mise à jour : 2010-02-16
- Date de modification :