Service objective/standards and performance measure for processing telecommunications applications 1 April 2022 to 31 March 2023

This document presents performance results related to the processing of telecommunications applications during the 1 April 2022 to 31 March 2023 fiscal year. The data relates to the processing of Part 1 applications, tariff applications and intercarrier agreements, and applications regarding the destandardization and/or withdrawal of a service.

The publication of some decisions was delayed for several weeks due to the caretaker convention.

1. Part 1 Applications^{Footnote 1}

Definition: This item covers all applications filed under Part 1 of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure, except for local forbearance applications. These applications cover a broad range of subjects. Processing typically follows a set structure for the filing of interventions and replies.

Service objective: Decision to be issued within 4 months of the close of record (COR).

Number of applications^{Footnote 2}	Decisions issued within 4 months of COR	Percentage issued within 4 months of COR
13	5	38%

2. Part 1 Applications – Local Forbearance^{Footnote 3}

Definition: Incumbent local exchange carriers (ILECs) submit local forbearance applications to the Commission to request that it forbear from regulating services in a certain exchange where the presence of local competitors has passed a certain threshold.

Performance measure: Decision to be issued within 120 days of receiving a complete application.^{Footnote 4}

Number of applications^{Footnote 5}	Decisions issued within 120 days of receipt of a complete application	Percentage issued within 120 days of receipt of a complete application
0	0	0%

3. Tariff Applications and Intercarrier Agreements^{Footnote 6}

Definition: This item covers all tariff applications, other than those that are related to the destandardization and/or withdrawal of services, and intercarrier agreements that require approval.^{Footnote 7}

Service standards: The service standards are as follows:

85 percent of determinations are to be made on an interim or final basis within two months of receipt of a complete application, and
95 percent of determinations are to be made on an interim or final basis within four months of receipt of a complete application.

Number of applications processed	Determinations made within 2 months of a complete application	Percentage made within 2 months of a complete application
132	110	83%

Number of applications processed	Determinations made within 4 months of a complete application	Percentage made within 4 months of a complete application
132	115	87%

4. Destandardization and/or Withdrawal Applications^{Footnote 8}

Definition: This item covers all tariff applications related to the destandardization and/or withdrawal of services.

Service standard: To issue 95 percent of determinations on a final basis within 12 months of a complete application.

Number of applications processed	Determinations made within 12 months of a complete application	Percentage made within 12 months of a complete application
18	17	94%

Footnotes

Footnote 1

Monitored pursuant to New service objectives for the processing of broadcasting and telecommunications applications as of 1 April 2011, Broadcasting and Telecom Information Bulletin CRTC 2011-222, 1 April 2011.

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Footnote 2

Includes Part 1 applications (except for Part 1 – Local Forbearance applications) for which a decision was issued between 1 April 2022 and 31 March 2023.

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Footnote 3

Monitored pursuant to Forbearance from the regulation of retail local exchange services, Telecom Decision CRTC 2006-15, 6 April 2006, as amended by Order in Council P.C. 2007-532, 4 April 2007.

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Footnote 4

An application is considered complete upon the receipt of all required documentation from the applicant.

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Footnote 5

Includes Part 1 – Local Forbearance applications for which a decision was issued between 1 April 2022 and 31 March 2023.

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Footnote 6

Monitored pursuant to Service standards for the disposition of telecommunications applications, Telecom Circular CRTC 2006-11, 7 December 2006.

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Footnote 7

Under streamlining measures introduced in Tariff application and intercarrier agreement approval processes, Telecom Decision CRTC 2016-65, 19 February 2016, intercarrier agreements are generally no longer filed for Commission approval. Starting with the 2022-23 reporting period, intercarrier agreements that do not require Commission approval will no longer be included in the calculation of the service standards.

Return to footnote 7 referrer

Footnote 8

Monitored pursuant to Telecom Circular CRTC 2006-11.

Return to footnote 8 referrer

Date modified:: 2023-09-14

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Service objective/standards and performance measure for processing telecommunications applications 1 April 2022 to 31 March 2023

1. Part 1 Applications^{Footnote 1}

2. Part 1 Applications – Local Forbearance^{Footnote 3}

3. Tariff Applications and Intercarrier Agreements^{Footnote 6}

4. Destandardization and/or Withdrawal Applications^{Footnote 8}

Service objective/standards and performance measure for processing telecommunications applications 1 April 2022 to 31 March 2023

1. Part 1 ApplicationsFootnote 1

2. Part 1 Applications – Local ForbearanceFootnote 3

3. Tariff Applications and Intercarrier AgreementsFootnote 6

4. Destandardization and/or Withdrawal ApplicationsFootnote 8

1. Part 1 Applications^{Footnote 1}

2. Part 1 Applications – Local Forbearance^{Footnote 3}

3. Tariff Applications and Intercarrier Agreements^{Footnote 6}

4. Destandardization and/or Withdrawal Applications^{Footnote 8}