Canada’s Anti-Spam Legislation (CASL)

Scam Alert

There is currently a scam campaign sent via text message referring to Canada’s Anti-Spam Legislation and a judgment awarding money to victims of illegal spamming on behalf of the CRTC.

This is a scam. Do not click on the link. We do not send text messages.

If you receive this text message, you can report it to the Spam Reporting Centre.

We are committed to reducing the harmful effects of spam and related threats. Our goal is to help create a safer and more secure online marketplace. To that end, we help enforce what we call Canada’s Anti-Spam Legislation.

In partnership with Canada’s Competition Bureau and the Office of the Privacy Commissioner, we work together to enforce this legislation.

We have the primary enforcement responsibility, including powers to investigate and take action against violators, and set administrative monetary penalties. We target those who send commercial electronic messages without the recipient’s consent or install programs on computers or networks without express consent. This includes malware, spyware and viruses in computer programs, in spam messages, or downloaded through infected Web links.

We also work to promote compliance among organisations and individuals, ensuring that businesses have the information they need to compete in the global marketplace.

Services and information

Frequently asked questions

Sending messages, consent, identification, unsubscribing, installing computer programs, registered charities, enforcement approach.

Guidance on implied Consent

Expressed versus implied consent, existing business relationships, existing non-business relationship, commercial electronic messages (CEM), proving consent, record-keeping.

Compliance tips

Consent, contact lists, internal do not call list, corporate compliance programs, accurate records.

Guidelines on the Commission’s approach to section 9 of CASL

Compliance guidelines, best practices, who it applies to, potentials for violation, managing risks for compliance, due diligence, preventions and safeguards, potential enforcement actions (Information Bulletin CRTC 2018-415).

Developing corporate compliance programs

Components of a program, senior management involvement, risk assessment, policy, records, training, monitoring, corrective action (Information Bulletin CRTC 2014-326).

Using toggling to obtain express consent

Commercial electronic messages (CEMs), opt-out consent mechanism, pre-checked boxes, explicit consent (Information Bulletin CRTC 2012-549).

Keeping records of consent (external link)

Record-keeping practices, electronic and hard copies of evidence.

Requirements for installing computer programs

Self-installed software, causing software installs, offline installations (CD/DVDs purchased at a store), get consent, consent for cookies, consent for operating systems, upgrades, updates.

Interpreting the Electronic Commerce Protection regulations

Unsubscribe mechanisms, info in a request for consent, written consent, oral consent (Information Bulletin CRTC 2012-548).

Guide for businesses doing e-marketing (PIPEDA) (external link)

Harvesting addresses, hired suppliers, collecting and selling email addresses.


Working together to fight spam
Working together to fight spam

Canada’s anti-spam legislation’s main goal is to protect you and make spammers think twice about sending spam to Canadians.

How to spot an online scam
How to spot an online scam

Scammers use many fraudulent techniques to gain access to your personal accounts through your computer and electronic devices.

Spam and Telemarketing – A recipe for success
Spam and Telemarketing – A recipe for success

Follow the adventures of Kim, the owner of Tiny Cakes, in three delicious videos that will show you how small businesses can succeed while complying with Canada's anti-spam law and telemarketing rules!

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