Making it easier to choose an Internet or cellphone service
We are seeking views on the tools Canadians need to make informed decisions about their Internet and cellphone services.
Consultation on enhancing customer notification
Share your thoughts on how Canadians should receive information before the end of their contract to help make more informed choices.
Status: Open for comments until February 14, 2025
Consultation on removing barriers to switching plans
Share your thoughts on which fees present barriers to switching plans.
Status: Open for comments until February 28, 2025
Consultation on enhancing self-service
Share your thoughts on how Canadians should be able to change their service plans quickly and easily on their own.
Status: Open for comments until March 12, 2025
At the end of the series of consultations, rules will be established to ensure that service providers make it easier for Canadians to choose an Internet or cellphone plan.
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