Making it easier to choose an Internet or cellphone service
We sought views on the tools Canadians need to make informed decisions about their Internet and cellphone services.
Consultation on enhancing customer notification
We’re requiring service providers to send improved notifications.
Status: Decision issued
Consultation on removing barriers to switching plans
We’re eliminating extra fees to activate, change, or cancel Internet and cellphone plans.
Status: Decision issued
Consultation on enhancing self-service
We’re requiring service providers to offer self-service options that allow customers to change or cancel their Internet or cellphone plan.
Status: Decision issued
At the end of the series of consultations, rules will be established to ensure that service providers make it easier for Canadians to choose an Internet or cellphone plan.
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