Telemarketing and unwanted calls

If you live in Canada, you can choose to reduce the number of telemarketing calls you receive by registering your residential, wireless, fax or VoIP telephone number on the National Do Not Call List (DNCL). If your telephone number is not linked to a business line, then you are considered to be a consumer for the purposes of the National DNCL.

If you’re a telemarketer, you have to abide by the Unsolicited Telecommunications Rules (UTR), register with and pay to use the DNCL.

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Service and information for consumers

Register with the National Do Not Call List (DNCL) External link

If you want to reduce the number of telemarketing calls you receive, you may register your residential, wireless, fax, or VoIP telephone number(s) on the National Do Not Call List (DNCL).

Phone calls from political parties

Regardless of whether you are registered with the National Do Not Call List (DNCL), you may still receive calls from political parties and candidates.

Telemarketing in Canada

What you should know about telemarketing in Canada and how your complaints help the CRTC bring National DNCL violators into compliance.

Who can still call you

Read more about which telemarketing calls and faxes are exempt from the DNCL rules.

Ways to Protect Yourself

Block or filter unwanted calls

Your phone carrier may provide options to help stop unwanted calls from ever reaching you. See which options might be available to you.

Pay-per-call services

Learn about 900 and 976 pay-per-call rules and consumer safeguards.

Obligations for telemarketers and businesses

Unsolicited Telecommunications Rules (UTR)

Read the amalgamation of Telecom Decision 2007-48 and subsequent telemarketing-related decisions. There are additional rules for:

Compliance tips

Consent, contact lists, internal do not call list, corporate compliance programs, accurate records.

Understand telemarketing rules for compliance

Are you a regular or exempt telemarketer? Read more about your responsibilities as a telemarketer.

Register with the DNCL External link

Register your organization with the Na tional DNCL.

DNCL subscription fees and standardized file formats

Learn more about paying for DNCL subscription fees and downloading standardized file formats.

Voter Contact Registry

Learn more about the registration requirements, see the registration notices, and how to contact Canadians the right way.

Partners

Memorandums of understanding with other organizations and countries

More information

Features

Caller ID Spoofing

Sometimes your call display can be misleading. Find out more about caller identification spoofing.

How to protect yourself when phone scammers come calling

If you receive a call and it sounds too good to be true, chances are it probably is.

Who’s allowed to call you even if your number is on the National Do Not Call List External link

Registering on the National DNCL will reduce but not eliminate all telemarketing calls and faxes.

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