Telemarketing and unwanted calls
If you live in Canada, you can choose to reduce the number of telemarketing calls you receive by registering your residential, wireless, fax or VoIP telephone number on the National Do Not Call List (DNCL). If your telephone number is not linked to a business line, then you are considered to be a consumer for the purposes of the National DNCL.
If you’re a telemarketer, you have to abide by the Unsolicited Telecommunications Rules (UTR), register with and pay to use the DNCL.
Service and information for consumers
If you want to reduce the number of telemarketing calls you receive, you may register your residential, wireless, fax, or VoIP telephone number(s) on the National Do Not Call List (DNCL).
Regardless of whether you are registered with the National Do Not Call List (DNCL), you may still receive calls from political parties and candidates.
What you should know about telemarketing in Canada and how your complaints help the CRTC bring National DNCL violators into compliance.
Read more about which telemarketing calls and faxes are exempt from the DNCL rules.
Ways to Protect Yourself
Your phone carrier may provide options to help stop unwanted calls from ever reaching you. See which options might be available to you.
Learn about 900 and 976 pay-per-call rules and consumer safeguards.
Find out about some of the scams happening in Canada and what you can do to report them.
Obligations for telemarketers and businesses
Read the amalgamation of Telecom Decision 2007-48 and subsequent telemarketing-related decisions. There are additional rules for:
Consent, contact lists, internal do not call list, corporate compliance programs, accurate records.
Are you a regular or exempt telemarketer? Read more about your responsibilities as a telemarketer.
Register your organization with the National DNCL.
Learn more about paying for DNCL subscription fees and downloading standardized file formats.
Learn more about the registration requirements, see the registration notices, and how to contact Canadians the right way.
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