Telemarketing and Unwanted Calls
If you live in Canada, you can choose to reduce the number of telemarketing calls you receive by registering your residential, wireless, fax or VoIP telephone number on the National DNCL. If your telephone number is not linked to a business line, then you are considered to be a consumer for the purposes of the National DNCL.
If you’re a telemarketer, you have to abide by the Unsolicited Telecommunications Rules (UTR), register with and pay to use the DNCL.
If you want to reduce the number of telemarketing calls you receive, you may register your residential, wireless, fax, or VoIP telephone number(s) on the National Do Not Call List (DNCL).
Read more about which telemarketing calls and faxes are exempt from the DNCL rules.
How your complaints help the CRTC bring National DNCL violators into compliance and more.
Regardless of whether you are registered with the National Do Not Call List (DNCL), you may still receive calls from political parties and candidates.
Telemarketing complaints must be submitted to the National DNCL online or by phone at 1-866-580-DNCL (3625). Make sure you have registered with the National DNCL first and know who can still call you.
Ways to Protect Yourself
Your phone carrier may provide options to help stop unwanted calls from ever reaching you. See which options might be available to you.
Prevent yourself from being a victim of scammers, how to recognize scams, what to do if you think you’ve been scammed, and other tips on protecting yourself against scammers.
Learn about 900 and 976 pay-per-call rules and consumer safeguards.
What is caller ID spoofing, is it illegal and how to protect yourself against it.
Read the amalgamation of Telecom Decision 2007-48 and subsequent telemarketing-related decisions. There are additional rules for:
Canada Business Network hosted a Twitter chat with the CRTC on telemarketing rules for small and medium businesses and telemarketers.
Are you a regular or exempt telemarketer? Read more about your responsibilities as a telemarketer.
Register your organization with the National DNCL.
Learn more about paying for DNCL subscription fees and downloading standardized file formats.
Learn more about the registration requirements, see the registration notices, and how to contact Canadians the right way.
What we are doing
- CRTC and UK Agency to Fight Spam and Unwanted Telemarketing Calls
August 3, 2017
- CRTC signs agreement with U.S. regulator to combat robocalls and spoofing
Nov 17, 2016
- CRTC asks telephone service providers to empower Canadians against nuisance calls
Nov 7, 2016
Summary of news releaseTo ensure that all Canadians have a base level of protection against the most illegitimate nuisance calls, the CRTC issued a decision directing telecommunications service providers to develop solutions to block nuisance calls within their networks. Service providers must also report back to the CRTC, within 180 days, from the date of this decision, with details of the filtering services they offer, or intend to offer, to their subscribers.
Decisions and Memorandums of Understanding
- Compliance and Enforcement and Telecom Decision CRTC 2018-32: Measures to reduce caller identification spoofing and to determine the origins of nuisance calls
- Decision 2016-442: Empowering Canadians to protect themselves from unwanted and illegitimate telecommunications
- Memorandum of Understanding between the United States Federal Communications Commission and the Canadian Radio-television and Telecommunications Commission on Mutual Assistance in the Enforcement of Laws on Automated Telephone Calls and Inaccurate Caller Identification
- Memorandum of Understanding between the United States Federal Trade Commission and the CRTC on mutual assistance in the Enforcement of Laws on commercial email and telemarketing
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