Canadian Radio-television and Telecommunications Commission
We are an administrative tribunal that operates at arm’s length from the federal government.
We are dedicated to ensuring that Canadians have access to a world-class communication system that promotes innovation and enriches their lives. Our role is to implement the laws and regulations set by Parliamentarians who create legislation and departments that set policies. We regulate and supervise broadcasting and telecommunications in the public interest.
Bouchard (Phoenix pay system) class action:
A settlement has been reached in the Bouchard class action against the Government of Canada. Consult the first notification to class members to learn more about the settlement, who’s included in the class action, how to participate in the hearing to approve the settlement, or how to opt out of the class action.
Latest
Most requested
- Today’s releases
- Decisions, notices and orders
- Anti-spam (Email & SMS marketing)
Services and information
Consultations and hearings: have your say
Public proceedings, consultations, part 1 applications, guides on how to participate.
Telemarketing and unwanted calls
Register with the National Do Not Call List (DNCL), who can still call you, calls from political parties, unwanted calls, block calls, avoid phone fraud, spoofing, scammers, make a complaint, information for telemarketers.
Phone – Postpaid versus prepaid services
Differences between postpaid and prepaid services.
Phone – Protected by the Wireless Code
Wireless Code (the rules your provider must follow), ask a question, make a complaint.
Phone – Pick the best mobile plan
Find a provider, compare and pick a plan, questions you should ask yourself before you change plans.
Phone – Roaming charges
Roaming explained. Manage your charges locally and while you travel.
Phone – Data plans, data usage and overage charges
Overage fees, family plan, shared plan, international travelling data plans, monitor data usage.
Phone – Keep your number when you switch providers
Switching providers, cancellation fees, cancel your services.
Internet – Performance
What affects Internet performance and reliability at your home, what you can do to improve speed.
Internet – Billing practices and pricing
Wholesale billing, flat-rate model, capacity-based model.
TV and Radio
Consumer rights (TV Service Provider Code), accessible TV, CANCON, commercials (Super Bowl, signal substitution), Indigenous broadcasting, TV services, radio services, closed captioning, described video, programming (channels and stations), make a complaint, TV codes, radio codes, broadcaster codes.
Contact us
More information for
What we are doing
Consultations and events
- Public hearing calendars and transcripts
- Telecommunications: Phone and Internet proceedings and part 1s
- Broadcasting and Online News Act: TV, radio and distribution proceedings and part 1s
- Compliance and Enforcement: Telemarketing Rules, National DNCL and Anti-Spam proceedings and part 1s
Research, statistics and data
Corporate information
Chairperson
Chairperson and Chief Executive Officer
Submit your CV for future opportunities
Share your profile, skills, and abilities by submitting your resume to dotation_staffing@crtc.gc.ca.
Features
Have your say on making informed decisions about Internet and cellphone services
We are seeking views on the tools Canadians need to make informed decisions about their Internet and cellphone services.
Modernizing Canada’s broadcasting framework
The new framework will ensure that online streaming services make meaningful contributions to Canadian and Indigenous content.
Implementing the Online News Act
The Act is intended to help Canadian news organizations reach fair commercial agreements with the largest online platforms.
We are a federal institution that is part of the Canadian Heritage portfolio. We operate at arm’s length from the Government of Canada.
- Date modified: