Share your thoughts about making consumer protections clearer for Canadians

Current status: Open

Next step: public hearing (November 30, 2026) 

Start date: June 12, 2026
End date: August 11, 2026

The CRTC has created four consumer protection codes (the Wireless Code, the Internet Code, the Deposit and Disconnection Code, and the Television Service Provider Code) that set out Canadians’ rights and responsibilities, and what they can expect from their service providers.

We are seeking your comments on bringing these existing protections into a single code. The CRTC aims to make consumer protections clearer and more consistent for Canadians. 

How to participate

There are a few ways you can participate. Please note that we will make all comments public. The deadline to participate is August 11, 2026 at 8 p.m. (Eastern time).

If you need help submitting your comments, contact our public hearings group by email to hearing@crtc.gc.ca.

First Nations, Inuit, and Métis peoples and organizations requiring assistance submitting comments, including oral interventions, can contact the CRTC’s Indigenous Relations Team.

Who is the focus of this consultation

We are looking to learn from anyone with an interest in ensuring fair, clear, and consistent protections for Canadians across all communications services.

Key topics for discussion

We invite you to provide your comments on:

• Make consumer protections clearer and more consistent for Canadians across their Internet, cellphone, home phone and television services.
• Create greater consistency for service providers, helping reduce complexity and resolve customer complaints faster.

Read the Notice of Consultation for more details.

What we are learning

• Interventions (comments we received online, by mail and by fax)
• CRTC Conversations

Related information

• Consumer Protections Action Plan
• The Internet Code
• The Wireless Code
• The Television Service Provider Code
• The Deposit and Disconnection Code (external link)

Date modified:

2026-06-12