General Information - Service Outages: 8000-C12-201909780


2022-09-12 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of August 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area
Document: 4238187.zip - 157KB

2022-08-23 - Northwestel Inc.
Description: Pursuant to the Commission's requests for information, as set out in Commission staff's letter dated 17 August 2022, attached are our responses.
Document: 4230724.zip - 137KB

2022-08-17 - Commission Letter - File #: 8000-C12-201909780, 1011-NOC2022-0147 - Description: Letter addressed to Northwestel Inc. - Subject: Request for Information regarding a major telecommunications service disruption in Nunavut

2022-08-08 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of July, 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4221022.zip - 158KB

2022-07-22 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter containing Requests for Information (“RFIs”) from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), dated July 12, 2022, concerning the above-mentioned subject.
Document: 4215445.docx - 1026KB

2022-07-12 - Commission Letter - File #: 8000-C12-201909780 and 8000-C12-202203868  - Description: Letter addressed to Rogers Communications Canada Inc. - Subject: Rogers Canada-wide service outage of July 2022

2022-07-11 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of June 2022 with respect to quality of service (QoS) issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4210300.zip - 467KB

2022-06-23 - Northwestel
Description: Pursuant to the Commission's request for information as set out in its' letter dated 16 June 2022, attached are our responses. 
Document: 4205820.zip - 799KB

2022-06-16 - Commission Letter - File #: 8000-C12-201909780 and 1011-NOC2022-0147 - Description: Letter addressed to Northwestel Inc. - Subject: Request for Information regarding a major telecommunications service disruption in the North

2022-06-13 - Bell MTS
Description: On 20 May 2022 we provided responses to questions you had asked of us in your letter dated 13 May 2022 expressing concerns with respect to complaints, news articles and other sources of information with respect to service quality issues affecting landline telephone services in the Winnipeg area.  In our response, we explained that the issues in Winnipeg are driven by the record precipitation levels in Southern Manitoba, including Winnipeg, just as the ground is beginning to thaw from winter and thus the ground remains saturated with water.  
Document: 4201429.zip - 212KB

2022-06-02 - Commission Letter - File #: 8000-C12-201909780 - Description: Letter addressed to Bell MTS Inc. - Subject: Quality of service issues impacting Bell MTS’s landline telephone service in the Winnipeg area

2022-05-20 - Bell MTS
Description: We are writing in response to your letter dated 13 May 2022 expressing concerns with respect to complaints, news articles and other sources of information with respect to service quality issues affecting landline telephone services in the Winnipeg area.  In that letter, you request comprehensive answers to detailed RFIs by 20 May 2022.  Our answers to these questions are attached.
Document: 4193943.zip - 163KB

2022-05-13 - Commission Letter - 8660-C12-201000116 - 8000-C12-201909780 - Description: Letter addressed to Bell MTS Inc. - Subject: Quality of service issues impacting Bell MTS’s landline telephone service in the Winnipeg area

2019-11-22 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a Canadian Radio-television and Telecommunications Commission’s (“CRTC” or the “Commission”) Letter dated 13 November 2019 concerning the above-mentioned subject and further requests for disclosure. As per the procedure set out in this CRTC November 13 Letter, Rogers is hereby filing an abridged version of its RFI Responses that were issued on 18 September 2019, with some of the redactions removed as requested.
Document: 3755749.doc - 930KB

2019-11-13 - Commission Letter - File #: 8660-C12-201000116 - 8000-C12-201909780 - Description: Letter addressed to Northwestel Inc. - Subject: Responses to Request for Information regarding major telecommunications disruptions – Request for disclosure on the public record of certain information filed in confidence

2019-10-15 - Commission Letter - File #: 8660-C12-201000116 - 8000-C12-201909780 - Description: Letter addressed to Northwestel Inc. - Subject: Response to Request for Information regarding major telecommunications disruptions in the North - Request for disclosure on the public record of certain information filed in confidence

2019-10-10 - Bragg Communications Inc. (Eastlink)
Description: Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), herein submits
its responses to the disclosure request received from Mr. Marc Nanni in his letter dated 30
September 2019, as requested by the Commission in their letter dated October 1, 2019
with respect to services interruptions related to hurricane Dorian.
Document: 3728946.pdf - 107KB

2019-10-10 - TELUS Communications Inc.
Description: TELUS Communications Inc. (“TELUS”) is in receipt of a letter from Marc Nanni dated September 30, 2019, seeking disclosure of certain information filed in confidence with the Commission. TELUS files this reply in accordance with Rule 33(3) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure (“Rules”).
Document: 3728962.pdf - 348KB

2019-10-10 - Bell Canada
Description: In a letter dated 30 September 2019 (the Nanni Letter), Mr. Marc Nanni requests the disclosure of Tables 1, 2, 3 and 4, as well as footnote 3, from our 18 September 2019 Responses to requests for information (RFIs) from Commission staff (the Responses).  The following constitutes our response to Mr. Nanni's request.
Document: 3728955.doc - 47KB

2019-10-10 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a Canadian Radio-television and Telecommunications Commission’s (“CRTC” or the “Commission”) Letter dated October 1st, 2019, as well as a Letter from Mr. Marc Nanni dated September 30th, 2019, concerning the above-mentioned subject. In his Letter, Mr. Nanni requests, among other things, disclosure of the RFI Responses that Rogers filed in confidence with the Commission on September 18th, 2019 (as per CRTC RFIs dated September 13th, 2019). Rogers opposes this request for disclosure. As per the procedure set out in CRTC October 1st Letter, Rogers hereby submits its Reply Comments to this request for disclosure.
Document: 3728888.doc - 919KB

2019-10-08 - Northwestel Inc.
Description : We are in receipt of a letter from Commission Staff dated 1 October 2019 requesting a response to a request for information regarding recent telecommunications disruptions on 13 July 2019 and 12 August 2019, caused by damage to Northwestel fibre optic lines near Yellowknife.  Our Response is attached.
Document: 3728531.zip - 54KB

2019-10-01 - Commission Letter - Description: Letter addressed to Various Parties Interested - Subject: Responses to Request for Information regarding major telecommunications disruptions in the Atlantic provinces – Request for disclosure on the public record of certain information filed in confidence

2019-10-01 - Commission Letter - Description: Letter addressed to Northwestel Inc. - Subject: Second Request for Information regarding major telecommunications disruptions in the North

2019-09-18 - TELUS Communications Inc.
Description: Please find attached TELUS’ responses to requests for information, further to
correspondence from Commission staff dated September 13, 2019.
Document: 3714621.zip - 686KB

2019-09-18 - Bell Canada
Description: We are in receipt of a letter from Commission staff dated 13 September 2019 requesting responses to requests for information regarding recent telecommunications disruptions in Atlantic Canada due to hurricane Dorian.  Our Responses are provided below.
Document: 3715610.doc - 52KB

2019-09-13 - Commission Letter - Description: Letter addressed to Various Parties Interested - Subject: Request for Information regarding major telecommunications disruptions

 


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