General Information - Service Outages: 8000-C12-201909780
2024-06-12 - TELUS Communications Inc.
Description: Filing by TELUS Communications Inc. (“TELUS”) of Post-Incident Report about May 29, 2024 Network Outage in Bella Coola, B.C, Tatla Lake B.C, and Nimpo Lake, B.C. (“the Communities”).
Document: 4642725.zip - 446KB
2024-05-13 - Northwestel Inc.
Description: Service Outage Notifcation Form
Document: 4618919.docx - 657KB
2024-05-13 - Bell Canada
Description: Service Outage Notifcation Form
Document: 4618121.doc - 655KB
2024-05-10 - Northwestel Inc.
Description: Service Outage Notifcation Form
Document: 4618088.doc - 657KB
2024-04-11 - Bell Canada
Description: In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Bell Canada (Bell) hereby files this Post-Outage Report and Final Update regarding the aforementioned MSO (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4597986.docx - 451KB
2024-04-09 - Northwestel Inc.
Description: In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Northwestel hereby files this Post-Outage Report regarding the above-captioned Major Service Outage notification (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4595304.doc - 41KB
2024-04-04 - TELUS
Description: On March 21, 2024, TELUS experienced an outage impacting wireline and wireless services in Interior British Columbia, specifically between Kelowna and Osoyoos. On March 22, 2024, TELUS notified the Commission of this outage pursuant to the interim service outage notification and reporting regime (the “Interim Regime”).1 In accordance with the Interim Regime, TELUS attaches its post-incident report (“PIR”) about this outage. This report contains the causes of the outage, the steps taken to resolve the outage, how emergency and accessibility services were affected by the outage and plans in place to prevent similar outages in the future.
Document: 4589928.zip - 422KB
2024-01-31 - Saskatchewan Telecommunications
Description: Pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Saskatchewan Telecommunications (SaskTel) provides this post-outage report
Document: 4544462.zip - 138KB
2023-12-22 - Valley Fiber Ltd
Description: Service Outage Reporting Form
Document: 4520386.doc - 645KB
2023-11-29 - Bruce Telecom Ontario Inc
Description: Service Outage Reporting Form
Document: 4501200.pdf - 93KB
2023-11-24 - Northwestel Inc.
Description: Final Outage Report – 10 November 2023 Notification of Northwestel Internet Outage in Northwest Territories due to third-party accidental fibre cut
Document: 4499030.docx - 42KB
2023-11-10 - Saskatchewan Telecommunications
Description: Post-Outage Report – Cellular outage
Document: 4497562.zip - 137KB
2023-11-10 - Hay Communications
Description: Service Outage Reporting Form
Document: 4492118.pdf - 42KB
2023-11-10 - Fibernetics Corporation
Description: Service Outage Reporting Form
Document: 4492077.docx - 643KB
2023-11-10 - Northwestel Inc.
Description: Final Outage Report – 27 October 2023 Notification of Northwestel Voice Outage in NU, NT, and YT
Document: 4491461.docx - 43KB
2023-11-09 - Saskatchewan Telecommunications
Description: Service Outage Reporting Form
Document: 4491928.docx - 644KB
2023-11-01 - Fibernetics Corporation
Description: Service Outage Reporting Form
Document: 4484124.docx - 643KB
2023-10-30 - Northwestel Inc.
Description: Service Outage Reporting Form
Document: 4483106.docx - 642KB
2023-10-30 - TELUS Communications Inc.
Description: Report of TELUS Communications Inc. (“TELUS”) regarding Toronto PSAP outage on October 14, 2023
Document: 4483085.zip - 309KB
2023-10-26 - TELUS Communications Inc.
Description: Report of TELUS Communications Inc. (“TELUS”) of national degradation of Voice over LTE (“VoLTE”) on October 12, 2023
Document: 4480318.zip - 440KB
2023-10-19 - TELUS Communications Inc.
Description: Report of TELUS Communications Inc. (“TELUS”) of Network Outage in Atlantic Canada on October 4, 2023
Document: 4476619.pdf - 303KB
2023-10-13 - Bell Canada
Description: 16 July 2023 Scheduled Hydro One service outage – Bell Response
Document: 4474365.docx - 37KB
2023-10-13 - Bell Canada
Description: 4 October 2023 Atlantic Canada Outage Update and Major Service Outage (MSO) – Post-Outage Report
Document: 4473021.doc - 36KB
2023-10-13 - Bell Canada
Description: Follow-up to Bell Canada dual fibre cuts Outage Notification issued and revoked on 5 October 2023
Document: 4473023.doc - 38KB
2023-10-05 - Bell Canada
Description: CRTC Service Outage Report SON10/5/2023-BC-1 - Retraction
Document: 4469961.zip - 141KB
2023-10-05 - Bell Canada
Description: Post Outage Reporting Form
Document: 4469940.doc - 663KB
2023-10-04 - Bell Canada
Description: Post Outage Reporting Form
Document: 4469915.doc - 664KB
2023-10-04 - Bell Canada
Description: Post Outage Reporting Form
Document: 4469902.doc - 664KB
2023-08-29 - Saskatchewan Telecommunications
Description: Post Outage Reporting Form
Document: 4450788.docx - 643KB
2023-08-29 - Saskatchewan Telecommunications
Description: Post Outage Reporting Form
Document: 4450714.zip - 117KB
2023-08-25 - Bell Canada
Description: 14 August 2023 Mackenzie Valley and South Slave Region, Northwest Territories (NWT) – Re: Bell Mobility Service Outage Notification 14 BM-1, Update 1 - Final Update and Major Service Outage (MSO) Post-Outage Report
Document: 4448860.doc - 42KB
2023-08-22 - Shadow Internet Ltd
Description: Service Outage Reporting Form
Document: 4444022.doc - 58KB
2023-08-21 - Bell Mobility
Description: CRTC Service Outage Reporting Form
Document: 4442918.doc - 665KB
2023-08-14 - Bell Mobility
Description: CRTC Service Outage Reporting Form
Document: 4439197.docx - 662KB
2023-08-11 - Purple Cow Network
Description: On July 3, 2023, Bragg Communications Inc., doing business as Eastlink (“Eastlink”) suffered a network outage that prevented it from delivering Third Party Internet Access (“TPIA”) service to Purple Cow Internet Inc. (“Purple Cow”). As a result of this outage, we experienced a corresponding network outage throughout our Nova Scotia serving area
Document: 4438983.zip - 293KB
2023-07-12 - Videotron
Description: 4416042.pdf
Document: 4416042.pdf - 344KB
2023-06-29 - Videotron
Description: Formulaire de signalement d’interruptions du service
Document: 4405012.doc - 658KB
2023-06-29 - Videotron
Description: Formulaire de signalement d’interruptions du service
Document: 4405005.doc - 658KB
2023-05-16 - Secretary General Letter - Description : Letter addressed to Innovation, Science and Economic Development Canada - Subject: Information requested by Innovation, Science and Economic Development Canada (ISED) – Service Outage Notificationsd’interruptions de services
2023-05-09 - Storm Internet Services (Vidéotron)
Description: Service Outage Reporting Form.
Document: 4343850.pdf - 113KB
2023-05-02 - Staff Letter - Description : Letter addressed to TELUS Communications Inc. and Bell Mobility Inc - Subject: Request for information regarding disruption to mobile 9-1-1 calls in Calgary
2023-04-24 - Québecor Média inc (Vidéotron)
Description: Dans une lettre du 22 février 2023, le Conseil a ordonné à toutes les entreprises canadiennes et ce, à titre de mesure provisoire, de lui signaler les interruptions de services majeures dans les deux heures suivant le moment où l’entreprise prend connaissance d’une telle interruption de service et de déposer un rapport complet auprès du Conseil dans les 14 jours suivant l’interruption de service.
Document: 4336692.zip - 206KB
2023-04-21 - 4141903 Canada Inc o/a Storm Internet Services
Description : Service Outage Reporting Form
Document: 4336828.pdf - 114KB
2023-04-21 - La Corporation Hearst Connect Corporation
Description : Service Outage Reporting Form
Document: 4336101.docx - 643KB
2023-04-20 - Bell Canada
Description : 5 April 2023 South West Quebec and Eastern Ontario Ice Storm – re: Bell Outage Notification SON4/6/2023-BC-1 and Final Update #1 - Major Service Outage (MSO) Post-Outage Report
Document : 4336081.doc - 40KB
2023-04-14 - Vidéotron Inc.
Description : Formulaire de signalement d’interruptions du service
Document : 4330412.zip - 400KB
2023-04-11 - Bell Canada
Description: Final Update of Service Outage Report for Greater Montreal Area Hydro Quebec outage
Document: 4328663.docx - 663KB
2023-04-06 - Storm Internet Services
Description:
Service Outage Reporting Forms April 5-6, 2023
Document: 4328026.pdf - 124KB
2023-04-06 - Bell Canada
Description: Service Outage Report, Greater Montreal Area Hydro Quebec
Document: 4328026.docx - 1578KB
2023-04-05 - Staff Letter - Description : Letter addressed to All Canadian Carriers - Subject: Interim Service Outage Reporting Information Confidentiality Process
2023-04-05 - Telus
Description: On March 22, 2023, TELUS experienced a wireline voice outage in D’Arcy, B.C. TELUS notified the Commission of this outage pursuant to the interim service outage notification and reporting regime (the “Interim Regime”).1 In accordance with the Interim Regime, TELUS attaches its post-incident report (“PIR”) about this outage. This report contains the causes of the outage, the steps taken to resolve the outage, how emergency and accessibility services were affected by the outage and plans in place to prevent similar outages in the future.
Document: 4327975.zip - 1578KB
2023-03-24 - Staff Letter - Description : Letter addressed to the Distribution List - Subject: Interim Service Outage Reporting Information Confidentiality Process – Procedural Request
2023-03-24 - TBaytel
Description: As directed in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability and resiliency – Mandatory notification and reporting about major telecommunications service outages (“TNC CRTC 2023-39”), Tbaytel is hereby filing with the Commission a post-outage report related to a major service outage that occurred on March 10, 2023.
Document: 4325303.zip - 159KB
2023-03-13 - Marc Nanni
Description: 8000-C12-201909780, Service Outage Reporting Form - Interim Reporting Measure - Procedural Request
Document: 4315118.doc - 98KB
2023-03-13 - Reply Comments - following Staff Letter of 22 February 2023
2023-03-08 - TELUS Communications Inc.
Description: TELUS is in receipt of the Commission staff’s request for information (“RFI”) dated February 20, 2023 about a possible communications issue in Alberta in Fall 2022 that might have resulted in mobile 9-1-1 calls not being properly connected to the Calgary public safety answering point (“PSAP”), Calgary 9-1-1. TELUS attaches its responses to those RFIs.
Document: 4322804.zip - 320KB
2023-03-07 - Staff Letter - Description : Letter addressed to All Canadian Carriers - Subject: Service Outage Reporting Form – Interim Reporting Measure – Extension for Reply Comments
2023-03-03 - Bell Mobility
Description: Pursuant to the Commission staff letter dated 20 February 2023, we are providing our responses to the Commission’s Requests for Information.
Document: 4311241.zip - 53KB
2023-03-03 - Interventions - following Staff Letter of 22 February 2023
2023-02-22 - Staff Letter - Description : Letter addressed to All Canadian Carriers - Subject: Service Outage Reporting Form– Interim Reporting Measure
2023-02-22 - Staff Letter - Description : Letter addressed to TELUS Communications Inc. - Subject: Request for information regarding disruption to mobile 9-1-1 calls in Calgary
2023-02-20 - Staff Letter - Description : Letter addressed to Bell Mobility Inc - Subject: Request for information regarding disruption to mobile 9-1-1 calls in Calgary
2022-12-23 - Rogers Communications Canada Inc.
Description:
Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), dated December 20, 2022, concerning the above-mentioned subject. As requested, attached is an amended version of our October 7th, 2022, Abridged Filing.
Document: 4284817.doc - 970KB
2022-12-20 - Commission Letter - Description: Letter addressed to Distribution list - Subject: Information regarding major telecommunications service disruptions resulting from hurricane Fiona – request for disclosure of information designated as confidential
2022-11-18 - Commission Letter - Description: Letter addressed to Bell MTS Inc. - Subject: Quality of service issues impacting Bell MTS’s landline telephone service in the Winnipeg area
2022-11-07 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of October 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4262967.zip - 169KB
2022-10-18 - Vaxination Informatique
Description: Vaxination Informatique has been made aware of the responses by incumbents to the RFI issued by the Commission on September 28th concerning outages due to Fiona. Once again, Rogers has made excessive redactions.
Document: 4254525.pdf - 551KB
2022-10-11 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of September 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4251976.zip - 160KB
2022-10-07 - TELUS Communications Inc.
Description: TELUS is in receipt of the Commission staff’s letter dated September 28, 2022, where it issues a request for information to certain telecommunications services providers1 about the impact of Hurricane Fiona on their respective networks. TELUS files its responses as an attachment to this letter.
Document: 4250804.zip - 1245KB
2022-10-07 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter dated September 28, 2022, containing Requests for Information (“RFIs”) from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), concerning the above-mentioned subject. Attached, please find Rogers’ Response to these RFIs.
Document: 4250785.zip - 981KB
2022-10-07 - Bragg Communications Inc. (Eastlink)
Description: Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), herein submits its response to the requests for information received from the Commission in its letter dated 28 September 2022 with respect to service interruptions resulting from hurricane Fiona.
Document: 4250771.zip - 262KB
2022-10-07 - Bell Canada
Description: Bell is pleased to provide the following responses to Commission Staff's 28 September 2022 requests for information (RFIs) pertaining to the impacts of Hurricane Fiona on telecommunications services in Atlantic Canada (the RFI Letter).
Document: 4250788.doc - 1926KB
2022-09-28 - Commission Letter - File #: 8000-C12-201909780 - Description: Letter addressed to Various Parties - Subject: Request for Information regarding major telecommunications service disruptions resulting from hurricane Fiona
2022-09-12 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of August 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area
Document: 4238187.zip - 157KB
2022-08-23 - Northwestel Inc.
Description: Pursuant to the Commission's requests for information, as set out in Commission staff's letter dated 17 August 2022, attached are our responses.
Document: 4230724.zip - 137KB
2022-08-17 - Commission Letter - File #: 8000-C12-201909780, 1011-NOC2022-0147 - Description: Letter addressed to Northwestel Inc. - Subject: Request for Information regarding a major telecommunications service disruption in Nunavut
2022-08-08 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of July, 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4221022.zip - 158KB
2022-07-22 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter containing Requests for Information (“RFIs”) from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), dated July 12, 2022, concerning the above-mentioned subject.
Document: 4215445.docx - 1026KB
2022-07-12 - Commission Letter - File #: 8000-C12-201909780 and 8000-C12-202203868 - Description: Letter addressed to Rogers Communications Canada Inc. - Subject: Rogers Canada-wide service outage of July 2022
2022-07-11 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of June 2022 with respect to quality of service (QoS) issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4210300.zip - 467KB
2022-06-23 - Northwestel
Description: Pursuant to the Commission's request for information as set out in its' letter dated 16 June 2022, attached are our responses.
Document: 4205820.zip - 799KB
2022-06-16 - Commission Letter - File #: 8000-C12-201909780 and 1011-NOC2022-0147 - Description: Letter addressed to Northwestel Inc. - Subject: Request for Information regarding a major telecommunications service disruption in the North
2022-06-13 - Bell MTS
Description: On 20 May 2022 we provided responses to questions you had asked of us in your letter dated 13 May 2022 expressing concerns with respect to complaints, news articles and other sources of information with respect to service quality issues affecting landline telephone services in the Winnipeg area. In our response, we explained that the issues in Winnipeg are driven by the record precipitation levels in Southern Manitoba, including Winnipeg, just as the ground is beginning to thaw from winter and thus the ground remains saturated with water.
Document: 4201429.zip - 212KB
2022-06-02 - Commission Letter - File #: 8000-C12-201909780 - Description: Letter addressed to Bell MTS Inc. - Subject: Quality of service issues impacting Bell MTS’s landline telephone service in the Winnipeg area
2022-05-20 - Bell MTS
Description: We are writing in response to your letter dated 13 May 2022 expressing concerns with respect to complaints, news articles and other sources of information with respect to service quality issues affecting landline telephone services in the Winnipeg area. In that letter, you request comprehensive answers to detailed RFIs by 20 May 2022. Our answers to these questions are attached.
Document: 4193943.zip - 163KB
2022-05-13 - Commission Letter - 8660-C12-201000116 - 8000-C12-201909780 - Description: Letter addressed to Bell MTS Inc. - Subject: Quality of service issues impacting Bell MTS’s landline telephone service in the Winnipeg area
2019-11-22 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a Canadian Radio-television and Telecommunications Commission’s (“CRTC” or the “Commission”) Letter dated 13 November 2019 concerning the above-mentioned subject and further requests for disclosure. As per the procedure set out in this CRTC November 13 Letter, Rogers is hereby filing an abridged version of its RFI Responses that were issued on 18 September 2019, with some of the redactions removed as requested.
Document: 3755749.doc - 930KB
2019-11-13 - Commission Letter - File #: 8660-C12-201000116 - 8000-C12-201909780 - Description: Letter addressed to Northwestel Inc. - Subject: Responses to Request for Information regarding major telecommunications disruptions – Request for disclosure on the public record of certain information filed in confidence
2019-10-15 - Commission Letter - File #: 8660-C12-201000116 - 8000-C12-201909780 - Description: Letter addressed to Northwestel Inc. - Subject: Response to Request for Information regarding major telecommunications disruptions in the North - Request for disclosure on the public record of certain information filed in confidence
2019-10-10 - Bragg Communications Inc. (Eastlink)
Description: Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), herein submits
its responses to the disclosure request received from Mr. Marc Nanni in his letter dated 30
September 2019, as requested by the Commission in their letter dated October 1, 2019
with respect to services interruptions related to hurricane Dorian.
Document: 3728946.pdf - 107KB
2019-10-10 - TELUS Communications Inc.
Description: TELUS Communications Inc. (“TELUS”) is in receipt of a letter from Marc Nanni dated September 30, 2019, seeking disclosure of certain information filed in confidence with the Commission. TELUS files this reply in accordance with Rule 33(3) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure (“Rules”).
Document: 3728962.pdf - 348KB
2019-10-10 - Bell Canada
Description: In a letter dated 30 September 2019 (the Nanni Letter), Mr. Marc Nanni requests the disclosure of Tables 1, 2, 3 and 4, as well as footnote 3, from our 18 September 2019 Responses to requests for information (RFIs) from Commission staff (the Responses). The following constitutes our response to Mr. Nanni's request.
Document: 3728955.doc - 47KB
2019-10-10 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a Canadian Radio-television and Telecommunications Commission’s (“CRTC” or the “Commission”) Letter dated October 1st, 2019, as well as a Letter from Mr. Marc Nanni dated September 30th, 2019, concerning the above-mentioned subject. In his Letter, Mr. Nanni requests, among other things, disclosure of the RFI Responses that Rogers filed in confidence with the Commission on September 18th, 2019 (as per CRTC RFIs dated September 13th, 2019). Rogers opposes this request for disclosure. As per the procedure set out in CRTC October 1st Letter, Rogers hereby submits its Reply Comments to this request for disclosure.
Document: 3728888.doc - 919KB
2019-10-08 - Northwestel Inc.
Description :
We are in receipt of a letter from Commission Staff dated 1 October 2019 requesting a response to a request for information regarding recent telecommunications disruptions on 13 July 2019 and 12 August 2019, caused by damage to Northwestel fibre optic lines near Yellowknife. Our Response is attached.
Document: 3728531.zip - 54KB
2019-10-01 - Commission Letter - Description: Letter addressed to Various Parties Interested - Subject: Responses to Request for Information regarding major telecommunications disruptions in the Atlantic provinces – Request for disclosure on the public record of certain information filed in confidence
2019-10-01 - Commission Letter - Description: Letter addressed to Northwestel Inc. - Subject: Second Request for Information regarding major telecommunications disruptions in the North
2019-09-18 - TELUS Communications Inc.
Description: Please find attached TELUS’ responses to requests for information, further to
correspondence from Commission staff dated September 13, 2019.
Document: 3714621.zip - 686KB
2019-09-18 - Bell Canada
Description: We are in receipt of a letter from Commission staff dated 13 September 2019 requesting responses to requests for information regarding recent telecommunications disruptions in Atlantic Canada due to hurricane Dorian. Our Responses are provided below.
Document: 3715610.doc - 52KB
2019-09-13 - Commission Letter - Description: Letter addressed to Various Parties Interested - Subject: Request for Information regarding major telecommunications disruptions
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