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General Information - Service Outages: 8000-C12-201909780

Commission Letters

2025-10-31 - Secretary General Letter - Description: Letter addressed to All Canadian Telecommunications Service Providers - Subject: Part 1 Application for the Review and Variance of Telecom Decision 2025-225 – Request for Stay of Implementation Date

2025-09-04 - Staff Letter - Description: Letter addressed to All Canadian Telecommunications Service Providers - Subject: Service Outage Notification and Reporting Requirements - Attachment 2 – Service Outage Notification Form

2025-06-05 - Staff Letter - Description: Letter addressed to TELUS Communications Inc. - Subject: Request for Information – TELUS 9-1-1 service outage in Brandon, Manitoba

2025-06-02 - Staff Letter - Subject: 9-1-1 Service Outage in Manitoba

2025-04-11- Staff Letter - Subject: Filing by TELUS Communications Inc. of Post-Incident Report about a March 22, 2025 to March 24, 2025 outage impacting wireless traffic from reaching the Brandon Public Safety Communications Centre in Manitoba

2023-05-16 - Secretary General Letter- Description : Letter addressed to Innovation, Science and Economic Development Canada - Subject: Information requested by Innovation, Science and Economic Development Canada (ISED) – Service Outage Notificationsd’interruptions de services

2023-05-02 - Staff Letter - Description : Letter addressed to TELUS Communications Inc. and Bell Mobility Inc - Subject: Request for information regarding disruption to mobile 9-1-1 calls in Calgary

2023-04-05 - Staff Letter - Description : Letter addressed to All Canadian Carriers - Subject: Interim Service Outage Reporting Information Confidentiality Process

2023-03-24 - Staff Letter - Description : Letter addressed to the Distribution List - Subject: Interim Service Outage Reporting Information Confidentiality Process – Procedural Request

2023-03-07 - Staff Letter - Description : Letter addressed to All Canadian Carriers - Subject: Service Outage Reporting Form – Interim Reporting Measure – Extension for Reply Comments

2023-02-22 - Staff Letter - Description : Letter addressed to All Canadian Carriers - Subject: Service Outage Reporting Form– Interim Reporting Measure

2023-02-22 - Staff Letter - Description : Letter addressed to TELUS Communications Inc. - Subject: Request for information regarding disruption to mobile 9-1-1 calls in Calgary

2023-02-20 - Staff Letter - Description : Letter addressed to Bell Mobility Inc - Subject: Request for information regarding disruption to mobile 9-1-1 calls in Calgary

2022-12-20 - Commission Letter - Description: Letter addressed to Distribution list - Subject: Information regarding major telecommunications service disruptions resulting from hurricane Fiona – request for disclosure of information designated as confidential

2022-11-18 - Commission Letter - Description: Letter addressed to Bell MTS Inc. - Subject: Quality of service issues impacting Bell MTS’s landline telephone service in the Winnipeg area

2022-09-28 - Commission Letter - File #: 8000-C12-201909780 - Description: Letter addressed to Various Parties - Subject: Request for Information regarding major telecommunications service disruptions resulting from hurricane Fiona

2022-08-17 - Commission Letter - File #: 8000-C12-201909780, 1011-NOC2022-0147 - Description: Letter addressed to Northwestel Inc. - Subject: Request for Information regarding a major telecommunications service disruption in Nunavut

2022-07-12 - Commission Letter - File #: 8000-C12-201909780 and 8000-C12-202203868  - Description: Letter addressed to Rogers Communications Canada Inc. - Subject: Rogers Canada-wide service outage of July 2022

2022-06-16 - Commission Letter - File #: 8000-C12-201909780 and 1011-NOC2022-0147 - Description: Letter addressed to Northwestel Inc. - Subject: Request for Information regarding a major telecommunications service disruption in the North

2022-06-02 - Commission Letter - File #: 8000-C12-201909780 - Description: Letter addressed to Bell MTS Inc. - Subject: Quality of service issues impacting Bell MTS’s landline telephone service in the Winnipeg area

2022-05-13 - Commission Letter - 8660-C12-201000116 - 8000-C12-201909780 - Description: Letter addressed to Bell MTS Inc. - Subject: Quality of service issues impacting Bell MTS’s landline telephone service in the Winnipeg area

2019-11-13 - Commission Letter - File #: 8660-C12-201000116 - 8000-C12-201909780 - Description: Letter addressed to Northwestel Inc. - Subject: Responses to Request for Information regarding major telecommunications disruptions – Request for disclosure on the public record of certain information filed in confidence

2019-10-15 - Commission Letter - File #: 8660-C12-201000116 - 8000-C12-201909780 - Description: Letter addressed to Northwestel Inc. - Subject: Response to Request for Information regarding major telecommunications disruptions in the North - Request for disclosure on the public record of certain information filed in confidence

2019-10-01 - Commission Letter - Description: Letter addressed to Various Parties Interested - Subject: Responses to Request for Information regarding major telecommunications disruptions in the Atlantic provinces – Request for disclosure on the public record of certain information filed in confidence

2019-10-01 - Commission Letter - Description: Letter addressed to Northwestel Inc. - Subject: Second Request for Information regarding major telecommunications disruptions in the North

2019-09-13 - Commission Letter - Description: Letter addressed to Various Parties Interested - Subject: Request for Information regarding major telecommunications disruptions

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Correspondences 2026

2026-03-30 - TELUS
Description: In Telecom Notice of Consultation CRTC 2015-305 - Matters related to the reliability and resiliency of the 9-1-1 networks, the Commission undertook to determine the level of reliability and resiliency of the Canadian 9-1-1 networks. In the resulting decision, TRP 2016-165, the Commission found that “9-1-1 networks in Canada are reliable and resilient.”
Document: 4980324.pdf - 172KB

2026-03-23 - Bell Canada
Description: Bell Canada (Bell) outage Report
Document: 4977714.zip - 132KB

2026-02-12 - Marc Nanni
Description: Please find enclosed a procedural request to retract my February 10, 2026, request for disclosure from Bell Canada due to inaccurate information provided.
Document: 4963466.doc - 23KB

2026-02-10 - Marc Nanni
Description: Please find enclosed a procedural request for disclosure above noted “abridged” Bell outage report found on the Commissions outage reporting website (which should be online by Tomorrow).
Document: 4962388.doc - 25KB

2026-02-10 - Bell Canada
Description: Bell Canada (Bell) writes in response to the procedural request filed by Marc Nanni on 4 February 2026, seeking disclosure of the Post-Outage Report regarding the 14 January 2026 Major Service Outage affecting certain legacy 9-1-1 calls in the 519 area code (the Report)
Document: 4962393.zip - 124 Ko

2026-02-04 - Marc Nanni
Description: Please find enclosed a procedural request for disclosure for the above noted Bell outage report found on the Commissions outage reporting website.
Document: 4960474.doc - 29KB

2026-02-02 - Bell Canada
Description: In accordance with the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39 (TNC 2023-39) at paragraph 22(b), Bell Canada hereby files the attached Post-Outage Report and Final Report regarding the above-captioned Major Service Outage (MSO) (hereinafter, the Report).
Document: 4959711.doc - 44KB

2026-01-20 - Rogers Communications Inc.
Description: In September of 2022, various Telecommunications Service Providers (“TSPs”) executed a Memorandum of Understanding on Telecommunications Reliability (the “MOU”) to ensure the reliability and resiliency of telecommunications networks that are a significant lifeline for those in need during natural disasters, network failures and other impactful emergencies. The MOU contemplates, among other things, the provision of Emergency Roaming (“ER”) between Wireless Service Providers (“WSPs”).
Document: 4955529.doc - 83 KB

2026-01-20 - TELUS Communications Inc.
Description: On December 21, 2025 at 00:55 MT, a TELUS wireless tower in Daysland, AB, was destroyed by an act of vandalism that will cost TELUS over #________# to repair the tower. TELUS initiated the Emergency Roaming Protocol as described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas where there was overlapping coverage. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document: 4955485.pdf - 547 KB

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Correspondences 2025

2025-12-31 - NorthwesTel
Description: In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Northwestel Inc. (Northwestel) hereby files this Post-Outage Report regarding the above-captioned Major Service Outage notification (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4949443.doc - 49 KB

2025-12-31 - Bell Mobility
Description: In accordance with the Commission's direction in Telecom Notice of Consultation 2023 39 at paragraph 22(b), Bell Mobility hereby files this Post-Outage Report regarding the above-referenced Major Service Outage (MSO) notification (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4949437.doc - 46 KB

2025-12-12 - SaskTel
Description: Pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Saskatchewan Telecommunications (SaskTel) provides this post-outage report.
Document: 4943340.zip - 138 KB

2025-12-12 - SaskTel
Description: Pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Saskatchewan Telecommunications (SaskTel) provides this post-outage report.
Document: 4943334.zip - 138 KB

2025-12-03 - Rogers Communications Inc.
Description: In September of 2022, various Telecommunications Service Providers (“TSPs”) executed a Memorandum of Understanding on Telecommunications Reliability (the “MOU”) to ensure the reliability and resiliency of telecommunications networks that are a significant lifeline for those in need during natural disasters, network failures and other impactful emergencies. The MOU contemplates, among other things, the provision of Emergency Roaming (“ER”) between Wireless Service Providers (“WSPs”).
Document: 4940143.doc - 84KB

2025-12-02 - Telesat
Description: Service Outage Reporting Form
Document: 4938689.pdf - 86 KB

2025-11-13 - TELUS Communications Inc.
Description: On November 6, 2025 at 14:50 MT, as a result of a fibre cut by a construction company approximately # # TELUS customers lost access to wireless and wireline services in Fort Macleod, Alberta. TELUS initiated the Emergency Roaming Protocol as described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas where there was overlapping coverage. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document: 4932563.pdf - 248 KB

2025-11-12 - TELUS Communications Inc.
Description: On October 21, 2025, TELUS experienced a degradation of 9-1-1 calling for customers with Google Pixel 7, 8, 9 and 10 devices. TELUS notified the Commission based on the interim service outage notification and reporting regime (the “Interim Regime”).
Document: 4932190.zip - 292 KB

2025-11-10 - Rogers Communications Inc.
Description: In September of 2022, various Telecommunications Service Providers (“TSPs”) executed a Memorandum of Understanding on Telecommunications Reliability (the “MOU”) to ensure the reliability and resiliency of telecommunications networks that are a significant lifeline for those in need during natural disasters, network failures and other impactful emergencies. The MOU contemplates, among other things, the provision of Emergency Roaming (“ER”) between Wireless Service Providers (“WSPs”).
Document: 4931953.doc - 84KB

2025-11-07 - Bell Mobility
Description: In accordance with the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39 (TNC 2023-39) at paragraph 22(b), Bell Mobility (Bell) hereby files this Post-Outage Report and Final Report regarding the above-captioned Major Service Outage (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4930788.doc - 59 KB

2025-11-07 - TELUS Communications Inc.
Description: On October 9, 2025 at 15:51 MT, as a result of a fibre cut by an unaffiliated construction company approximately # # TELUS customers lost access to wireless services in Northwestern Alberta. TELUS initiated the Emergency Roaming Protocol as described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas where there was overlapping coverage. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document: 4929989.pdf - 234 KB

2025-11-03 - Textnow
Description: In accordance with the Commission’s direction in TNC 2023-39, TextNow, Inc (“TextNow”) files this Post-Outage Report about its 2025-10-20 service outage affecting calling and messaging services. This Report addresses each of the items requested in the Commission’s direction located at paragraph 22(b).
Document: 4928653.pdf - 189KB

2025-10-29 - TELUS Communications Inc.
Description: On September 28, 2025 at 12:55 PT, due to a fibre cut in TELUS’ transport network caused by unaffiliated construction equipment approximately # # TELUS customers lost access to wireless, wireline and internet services in Stony Plain, Alberta. As a result of this incident, TELUS initiated the Emergency Roaming Protocol as described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas where there was overlapping coverage. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document: 4926656.pdf - 231KB

2025-10-28 - Rogers Communications Inc.
Description: In September of 2022, various Telecommunications Service Providers (“TSPs”) executed a Memorandum of Understanding on Telecommunications Reliability (the “MOU”) to ensure the reliability and resiliency of telecommunications networks that are a significant lifeline for those in need during natural disasters, network failures and other impactful emergencies. The MOU contemplates, among other things, the provision of Emergency Roaming (“ER”) between Wireless Service Providers (“WSPs”).
Document: 4926230.doc - 84KB

2025-10-27 - Québecor Media inc.
Description: Post Mortem Abrégé Form
Document: 4925409.doc - 51KB

2025-10-20 - Bell Canada
Description: In accordance with the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39 (TNC 2023-39) at paragraph 22(b), Bell Mobility hereby files this Post-Outage Report and Final Report regarding the above-captioned Major Service Outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4922948.doc - 55KB

2025-10-20 - TextNow, Inc.
Description: Service Outage Reporting Form
Document: 4922157.doc - 643KB

2025-10-10 - TELUS Communications Inc.
Description: described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas where there was overlapping coverage. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document: 4919102.pdf - 233KB

2025-10-03 - Fibernetics
Description : Subsequent to Fibernetics Corporation (“Fibernetics”) Service Outage Notification of Sept. 29, 2025, following is our Post-Outage Report.
Document : 4915580.docx - 39KB

2025-09-17 - City West
Description : Further to our notification dated August 20, 2025 and pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages (the “Notice of Consultation”) and, more recently, Telecom Decision CRTC 2025-225: Mandatory notification and reporting of major telecommunications service outages (the “Decision”), CityWest hereby provides a comprehensive report to the CRTC in respect of the major service outage on August 15, 2025, attached as Appendix A to this letter.
Document : 4909685.pdf - 265KB

2025-09-17 - TELUS Communications Inc.
Description : On September 3, 2025 at 04:12 PT, as a result of a fibre cut caused by third party vandalism, approximately # # TELUS customers lost access to wireless and wireline services in North Vancouver Island. As a result of this incident, TELUS initiated the Emergency Roaming Protocol as described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas where there was overlapping coverage. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document : 4909638.pdf - 232KB

2025-09-17 - TELUS Communications Inc.
Description : On September 3, 2025, TELUS experienced a fibre cable cut due to vandalism that resulted in multiple communities on Northern Vancouver Island in B.C. This cable cut caused an outage affecting customers’ access to wireline voice, internet and wireless services for a period of ten hours and fourteen minutes. TELUS notified the Commission based on the interim service outage notification and reporting regime (the “Interim Regime”). TELUS activated emergency roaming with Rogers to provide temporary connectivity during this outage. TELUS will file a separate report detailing its emergency roaming activation with Rogers as required by the Memorandum of Understanding on Telecommunications Reliability.
Document : 4909627.zip - 2,926KB

2025-09-12 - TELUS Communications Inc.
Description: On August 13, 2025 at 11:03 ET, as a result of a fibre cut caused by an unaffiliated landscaping company in southern Quebec, approximately # # TELUS customers lost access to wireless services in St. Julie, St. Basile and Beloeil, Quebec. As a result of this incident, TELUS initiated the Emergency Roaming Protocol as described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas for the affected cell tower. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document: 4907047.pdf - 250KB

2025-09-08 - TELUS Communications Inc.
Description: On August 8, 2025, as a result of a fibre cut caused by unaffiliated road construction near Airdrie, Alberta, approximately #three thousand six hundred# TELUS customers lost access to wireline voice and wireless services in multiple communities around Airdrie, Alberta (namely, Irricana, Acme, Beiseker, Carbon, and Linden). Therefore, the cause of the432 outage was completely outside the control of TELUS.
Document: 4904586.pdf - 432KB

2025-09-05 - Sasktel
Description: Pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Saskatchewan Telecommunications (SaskTel) provides this post-outage report.
Document: 4903726.zip - 140KB

2025-08-25 - TELUS Communications Inc.
Description: On August 8, 2025, TELUS experienced a fibre cable cut that resulted in 5 communities losing the ability to access wireline voice and wireless services for a period of nineteen hours and fifty-nine minutes. TELUS notified the Commission based on the interim service outage notification and reporting regime (the “Interim Regime”). TELUS activated emergency roaming with Rogers to provide temporary connectivity during this outage.
Document: 4899685.zip - 546KB

2025-08-25 - Saskatchewan Telecommunications (SaskTel)
Description: Service Outage Reporting Form
Document: 4899274.docx - 644KB

2025-08-20 - City West Cable & Telephone Corp.
Description: Pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, CityWest hereby notifies the CRTC of the following major service outage:
Document: 4898376.pdf - 343KB

2025-08-07 - Starlink
Description: Pursuant to the procedures established in Telecom Notice of Consultation (“TNOC”) 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, SpaceX Canada Corp. (“Starlink”) provides herein its post-outage report concerning the above-mentioned subject.
Document: 4892953.docx - 72KB

2025-08-07 - Rogers Communications Canada Inc.
Description: Pursuant to the procedures established in Telecom Notice of Consultation (“TNOC”) 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Rogers Communications Canada Inc. (“Rogers”) provides herein its post-outage report concerning the above-mentioned subject.
Document: 4892148.docx - 120KB

2025-07-24 - Starlink
Description: Service Outage Reporting Form
Document: 4887081.pdf - 136KB

2025-07-24 - Rogers Communications Canada Inc.
Description: Service Outage Reporting Form
Document: 4886659.doc - 644KB

2025-07-18 - TELUS
Description: On July 4, 2025, TELUS experienced a service outage of multiple services in Northwestern Alberta that lasted for five hours and twenty minutes. TELUS notified the Commission based on the interim service outage notification and reporting regime (the “Interim Regime”)
Document: 4884174.zip - 212KB

2025-07-09 - Rogers Communications Canada Inc.
Description: Pursuant to the procedures established in Telecom Notice of Consultation (“TNOC”) 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Rogers Communications Canada Inc. (“Rogers”) provides herein its post-outage report concerning the above-mentioned subject.
Document: 4879361.docx - 120KB

2025-06-27 - Bell Canada
Description: Telus Communications Inc. (Telus) 9-1-1 Service Outage in Brandon, Manitoba - Responses to Requests for Information (RFI) by Telus - Correction of Record
Document: 4874389.zip - 950KB

2025-06-25 - Rogers Communications Canada Inc.
Description: Service Outage Reporting
Document: 4872998.docx - 643KB

2025-06-25 - Saskatchewan Telecommunications
Description: Pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Saskatchewan Telecommunications (SaskTel) provides this post-outage report.
Document: 4872701.zip - 140KB

2025-06-16 - TELUS
Description: TELUS is in receipt of requests for information issued by Commission staff on June 5, 2025, in relation to the above-noted matter. TELUS files its responses in the attachments to this letter.
Document: 4868206.zip - 494KB

2025-06-13 - SaskTel
Description: Service Outage Reporting Form
Document: 4867066.docx - 644KB

2025-06-06 - TELUS
Description: Filing by TELUS Communications Inc. (“TELUS”) of Post-Incident Report about May 23, 2025 Network Outage
Document: 4862931.pdf - 491KB

2025-06-06 - TELUS
Description: Filing by TELUS Communications Inc. (“TELUS”) of Post-Incident Report about May 26, 2025 Network Outage affecting New Denver, British Columbia.
Document: 4862903.zip - 491KB

2025-06-03 - Bell Mobility
Description: In accordance with the Commission’s direction in TNC 2023-39 at paragraph 22(b), Bell Mobility (Bell or the Company) hereby files this post-outage report regarding the aforementioned service outage (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4860525.doc - 50KB

2025-06-03 - Bell Canada
Description: In accordance with the Commission’s direction in TNC 2023-39 at paragraph 22(b), Bell Canada (Bell or the Company) hereby files this post-outage report regarding the aforementioned major service outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4860475.doc - 49KB

2025-06-02 - SaskTel
Description: Service Outage Reporting Form
Document: 4860018.doc - 644KB

2025-05-30 - SaskTel
Description: Service Outage Notifcation Form
Document: 4859169.docx - 643KB

2025-05-16 - TELUS
Description: TELUS received a letter from Commission staff dated April 11, 2025 (the “Letter”) about the Network Outage from March 22, 2024 to March 24, 2025. On April 8, 2025, TELUS had filed with the Commission a post-incident report (“PIR”) about the Network Outage. In its Letter, the Commission requested that TELUS provide weekly updates on the status of its investigation of the outage. TELUS has completed its investigation and this letter constitutes TELUS’ final report to the Commission.
Document: 4852018.pdf - 225KB

2025-05-13 - TELUS
Description: On April 28, 2025 TELUS experienced an outage with its Enhanced 9-1-1 network that isolated a single PSAP. Based on the CRTC’s interim service outage and notification regime (the “Interim Regime”). TELUS attaches its PIR about this outage. This report contains the causes of the outage, the steps taken to resolve the outage and the steps TELUS is developing to prevent a recurrence of the outage.
Document: 4849238.zip - 430KB

2025-05-02 - TELUS
Description: TELUS received a letter from Commission staff dated April 11, 2025 (the “Letter”) about the Network Outage from March 22, 2024 to March 24, 2025. On April 8, 2025, TELUS had filed with the Commission a post-incident report (“PIR”) about the Network Outage. In its Letter, the Commission requested that TELUS provide weekly updates on the status of its investigation of the outage. This letter constitutes TELUS’ third weekly report to the Commission
Document: 4844607.pdf - 218KB

2025-04-25 - TELUS
Description: TELUS received a letter from Commission staff dated April 11, 2025 (the “Letter”) about the Network Outage from March 22, 2024 to March 24, 2025. TELUS had previously filed with the Commission a post-incident report (“PIR”) about the Network Outage on April 8, 2025. In its Letter, the Commission requested that TELUS provide weekly updates on the status of its investigation of the outage. This letter constitutes TELUS’ second weekly report to the Commission. Progress Report on Investigation of Network Outage
Document: 4840196.pdf - 221KB

2025-04-16 - TELUS
Description: In September of 2022, various Telecommunications Service Providers (“TSPs”) executed a Memorandum of Understanding on Telecommunications Reliability (the “MOU”) to ensure the reliability and resiliency of telecommunications networks that are a significant lifeline for those in need during natural disasters, network failures and other impactful emergencies. The MOU contemplates, among other things, the provision of Emergency Roaming (“ER”) between Wireless Service Providers (“WSPs”).
Document: 4839458.pdf - 236KB

2025-04-16 - Rogers Communications Inc.
Description: In accordance with the Commission’s direction in TNC 2023-39 at paragraph 22(b), Bell Canada (Bell or the Company) hereby files this post-outage report regarding the aforementioned major service outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4836886.pdf - 142KB

2025-04-16 - Bell Canada
Description: In accordance with the Memorandum of Understanding on Telecommunications Reliability, dated 9 September 2023, Schedule B, section 20 (the MOU), Bell Canada in its capacity as a Requesting Party hereby files the attached report regarding mutual assistance it received in conjunction with a Triggering Event Declaration (TED) concerning the above-referenced event (the Report).
Document: 4836898.zip - 166KB

2025-04-15 - Bell Canada
Description: In accordance with the Commission’s direction in TNC 2023-39 at paragraph 22(b), Bell Canada (Bell or the Company) hereby files this post-outage report regarding the aforementioned major service outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4836880.doc - 48KB

2025-04-08 - TELUS
Description: On March 22, 2024, TELUS experienced an outage affecting all eight of its interconnection transport trunks that connect TELUS’ wireless network to the Bell Canada 9-1-1 tandem that connects 9-1-1 calls to the PSAP in Brandon, Manitoba. Bell Canada has advised TELUS that calls from other carriers were able to connect to the Brandon PSAP during the period of the outage.
Revised Document: 4839459.pdf - 315KB
Document: 4833166.pdf - 314KB

2025-04-02 - TextNow, Inc
Description: In accordance with the Commission’s direction in TNC 2023-39, TextNow, Inc (“TextNow”) files this Post-Outage Report about its 2025-03-11 service outage affecting calling and messaging services. This Report addresses each of the items requested in the Commission’s direction located at paragraph 22(b). 1. Cause of the service outage:
Document: 4831125.doc - 38KB

2025-03-25 - TextNow, Inc
Description: In accordance with the Commission’s direction in TNC 2023-39, TextNow, Inc (“TextNow”) files this Post-Outage Report about its 2025-03-11 service outage affecting calling and messaging services. This Report addresses each of the items requested in the Commission’s direction located at paragraph 22(b).
Document: 4824487.pdf - 234KB

2025-03-21 - Bell Canada
Description: In accordance with the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39 (TNC 2023-39) at paragraph 22(b), Bell Canada hereby files this Post-Outage Report and Final Report regarding the above-captioned Major Service Outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4822440.doc - 56KB

2025-03-18 - TextNow, Inc.
Description: Service Outage Reporting Form
Document: 4821096.doc - 720KB

2025-03-10 - TELUS Communications Inc.
Description: From February 13, 2025 through February 19, 2025, TELUS experienced an issue with its next-generation 9-1-1 (“NG9-1-1”) core that resulted in some 9-1-1 calls being terminated with a busy signal. Based on the CRTC’s interim service outage and notification regime (the “Interim Regime”). In accordance with the Interim Regime, TELUS attaches its PIR about this outage. This report contains the causes of the outage, the steps taken to resolve the outage and the steps TELUS is developing to prevent a recurrence of the outage.
Document: 4817630.zip - 377KB

2025-02-14 - Bell Canada
Description: In accordance with the Commission’s direction in TNC 2023-39 at paragraph 22(b), Bell Canada hereby files this Post-Outage Report and Final Report regarding the above-captioned Major Service Outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4805522.doc - 36KB

2025-02-05 - TELUS Communications Inc.
Description: On January 22, 2025, TELUS experienced an outage of its “Business Connect” service that resulted in Business Connect customers being unable to make or receive voice calls. Even though this outage did not meet the criteria laid out by the interim service outage notification and reporting regime, (the “Interim Regime”), because the number of customers affected was fewer than the reporting threshold of 100,00 customers, TELUS chose to notify the Commission at the time of the outage given the publicity of the incident. TELUS is now filing this post-incident report (“PIR”) to provide the Commission with the full details of the outage.
Document: 4798732.zip - 120KB

2025-02-03 - Bell Canada
Description: In accordance with the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39 (TNC 2023-39) at paragraph 22(b), Bell Canada hereby files this Post-Outage Report and Final Report regarding the above-captioned Major Service Outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4797037.doc - 54KB

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Correspondences 2024

2024-11-29 - Eastlink
Description: Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), herein submits our post-outage report regarding the above-referenced service outage pursuant to the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39.
Document: 4761980.pdf - 171KB

2024-11-29 - Bragg Communications Inc.
Description: Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), herein submits our post-outage report regarding the above-referenced service outage pursuant to the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39.
Document: 4761982.pdf - 171KB

2024-11-21 - Bragg Communications Inc.
Description: Service Outage Reporting Form
Document: 4756940.doc - 643KB

2024-11-05- Bell Canada
Description: In accordance with the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39 (TNC 2023-39) at paragraph 22(b), Bell Canada hereby files this Post-Outage Report and Final Update regarding the above-captioned Major Service Outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4745841.doc - 35KB

2024-10-17 - Bell Canada
Description: In accordance with the Commission’s direction in Telecom Notice of Consultation CRTC 2023-39 (TNC 2023-39) at paragraph 22(b), Bell Canada (Bell) hereby files this Post-Outage Report regarding the above-captioned Major Service Outage (MSO) (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission’s direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4733988.doc - 39KB

2024-10-07 - Bell Canada
Description: Service Outage Reporting Form
Document: 4728919.docx - 657KB

2024-09-05 - Saskatchewan Telecommunications
Description: Pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Saskatchewan Telecommunications (SaskTel) provides this post-outage report.
Document: 4705762.zip - 137KB

2024-08-28 - Rogers Communications Inc.
Description: In September of 2022, various Telecommunications Service Providers (“TSPs”) executed a Memorandum of Understanding on Telecommunications Reliability (the “MOU”) to ensure the reliability and resiliency of communications networks that are a significant lifeline for those in need during natural disasters, network failures and other impactful emergencies. The MOU contemplates, among other things, the provision of Emergency Roaming (“ER”) between Wireless Service Providers (“WSPs”).
Document: 4703960.docx - 81KB

2024-08-28 - TELUS Communications Inc.
Description: On July 25, 2024, as a result of the wildfires in and around the community of Jasper,Alberta, TELUS had connectivity and power disrupted at 4 wireless cell towers. As a result, TELUS initiated the Emergency Roaming Protocols as described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas for the affected cell towers. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document: 4703927.pdf - 235KB

2024-08-20 - TELUS Communications Inc.
Description: On August 8, 2024, TELUS experienced a fibre cable theft that resulted in 23 communities losing either network redundancy or the ability to access wireline, wireless, internet and TV services for a period of five hours and thirty-five minutes. TELUS notified the Commission based on the interim service outage notification and reporting regime (the “Interim Regime”)
Document: 4694175.zip - 1,085KB

2024-08-14 - Hay Communications
Description: Service Outage Reporting Form
Document: 4688951.pdf - 43KB

2024-08-06 - Hay Communications
Description: Service Outage Reporting Form
Document: 4685141.pdf - 43KB

2024-07-23 - Northwestel Inc.
Description: In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Northwestel hereby files this Final-Outage Report regarding the above-captioned MSO notification (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4673983.docx - 49KB

2024-07-23 - Northwestel Inc.
Description: In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Northwestel hereby files this Final-Outage Report regarding the above-captioned MSO notification (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4673970.docx - 49KB

2024-07-23 - Northwestel Inc.
Description: In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Northwestel hereby files this Final-Outage Report regarding the above-captioned MSO notification (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4673861.docx - 49KB

2024-07-23 - Northwestel Inc.
Description: In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Northwestel hereby files this Final-Outage Report regarding the above-captioned MSO notification (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4673796.docx - 48KB

2024-06-12 - TELUS Communications Inc.
Description: Filing by TELUS Communications Inc. (“TELUS”) of Post-Incident Report about May 29, 2024 Network Outage in Bella Coola, B.C, Tatla Lake B.C, and Nimpo Lake, B.C. (“the Communities”).
Document: 4642725.zip - 446KB

2024-05-13 - Northwestel Inc.
Description: Service Outage Notifcation Form
Document: 4618919.docx - 657KB

2024-05-13 - Bell Canada
Description: Service Outage Notifcation Form
Document: 4618121.doc - 655KB

2024-05-10 - Northwestel Inc.
Description: Service Outage Notifcation Form
Document: 4618088.doc - 657KB

2024-04-11 - Bell Canada
Description: In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Bell Canada (Bell) hereby files this Post-Outage Report and Final Update regarding the aforementioned MSO (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4597986.docx - 451KB

2024-04-09 - Northwestel Inc.
Description: In accordance with the Commission's direction in TNC 2023-39 at paragraph 22(b), Northwestel hereby files this Post-Outage Report regarding the above-captioned Major Service Outage notification (hereinafter, the Report). For convenience, the Report addresses each of the items requested in the Commission's direction at paragraph 22(b), using the same numbering protocol provided in that paragraph.
Document: 4595304.doc - 41KB

2024-04-04 - TELUS
Description: On March 21, 2024, TELUS experienced an outage impacting wireline and wireless services in Interior British Columbia, specifically between Kelowna and Osoyoos. On March 22, 2024, TELUS notified the Commission of this outage pursuant to the interim service outage notification and reporting regime (the “Interim Regime”).1 In accordance with the Interim Regime, TELUS attaches its post-incident report (“PIR”) about this outage. This report contains the causes of the outage, the steps taken to resolve the outage, how emergency and accessibility services were affected by the outage and plans in place to prevent similar outages in the future.
Document: 4589928.zip - 422KB

2024-01-31 - Saskatchewan Telecommunications
Description: Pursuant to the procedures established in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability – Mandatory notification and reporting about major telecommunications service outages, Saskatchewan Telecommunications (SaskTel) provides this post-outage report
Document: 4544462.zip - 138KB

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Correspondences 2023

2023-12-22 - Valley Fiber Ltd
Description: Service Outage Reporting Form
Document: 4520386.doc - 645KB

2023-11-29 - Bruce Telecom Ontario Inc
Description: Service Outage Reporting Form
Document: 4501200.pdf - 93KB

2023-11-24 - Northwestel Inc.
Description: Final Outage Report – 10 November 2023 Notification of Northwestel Internet Outage in Northwest Territories due to third-party accidental fibre cut
Document: 4499030.docx - 42KB

2023-11-10 - Saskatchewan Telecommunications
Description: Post-Outage Report – Cellular outage
Document: 4497562.zip - 137KB

2023-11-10 - Hay Communications
Description: Service Outage Reporting Form
Document: 4492118.pdf - 42KB

2023-11-10 - Fibernetics Corporation
Description: Service Outage Reporting Form
Document: 4492077.docx - 643KB

2023-11-10 - Northwestel Inc.
Description: Final Outage Report – 27 October 2023 Notification of Northwestel Voice Outage in NU, NT, and YT
Document: 4491461.docx - 43KB

2023-11-09 - Saskatchewan Telecommunications
Description: Service Outage Reporting Form
Document: 4491928.docx - 644KB

2023-11-01 - Fibernetics Corporation
Description: Service Outage Reporting Form
Document: 4484124.docx - 643KB

2023-10-30 - Northwestel Inc.
Description: Service Outage Reporting Form
Document: 4483106.docx - 642KB

2023-10-30 - TELUS Communications Inc.
Description: Report of TELUS Communications Inc. (“TELUS”) regarding Toronto PSAP outage on October 14, 2023
Document: 4483085.zip - 309KB

2023-10-26 - TELUS Communications Inc.
Description: Report of TELUS Communications Inc. (“TELUS”) of national degradation of Voice over LTE (“VoLTE”) on October 12, 2023
Document: 4480318.zip - 440KB

2023-10-19 - TELUS Communications Inc.
Description: Report of TELUS Communications Inc. (“TELUS”) of Network Outage in Atlantic Canada on October 4, 2023
Document: 4476619.pdf - 303KB

2023-10-13 - Bell Canada
Description: 16 July 2023 Scheduled Hydro One service outage – Bell Response
Document: 4474365.docx - 37KB

2023-10-13 - Bell Canada
Description: 4 October 2023 Atlantic Canada Outage Update and Major Service Outage (MSO) – Post-Outage Report
Document: 4473021.doc - 36KB

2023-10-13 - Bell Canada
Description: Follow-up to Bell Canada dual fibre cuts Outage Notification issued and revoked on 5 October 2023
Document: 4473023.doc - 38KB

2023-10-05 - Bell Canada
Description: CRTC Service Outage Report SON10/5/2023-BC-1 - Retraction
Document: 4469961.zip - 141KB

2023-10-05 - Bell Canada
Description: Post Outage Reporting Form
Document: 4469940.doc - 663KB

2023-10-04 - Bell Canada
Description: Post Outage Reporting Form
Document: 4469915.doc - 664KB

2023-10-04 - Bell Canada
Description: Post Outage Reporting Form
Document: 4469902.doc - 664KB

2023-08-29 - Saskatchewan Telecommunications
Description: Post Outage Reporting Form
Document: 4450788.docx - 643KB

2023-08-29 - Saskatchewan Telecommunications
Description: Post Outage Reporting Form
Document: 4450714.zip - 117KB

2023-08-25 - Bell Canada
Description: 14 August 2023 Mackenzie Valley and South Slave Region, Northwest Territories (NWT) – Re: Bell Mobility Service Outage Notification 14 BM-1, Update 1 - Final Update and Major Service Outage (MSO) Post-Outage Report
Document: 4448860.doc - 42KB

2023-08-22 - Shadow Internet Ltd
Description: Service Outage Reporting Form
Document: 4444022.doc - 58KB

2023-08-21 - Bell Mobility
Description: CRTC Service Outage Reporting Form
Document: 4442918.doc - 665KB

2023-08-14 - Bell Mobility
Description: CRTC Service Outage Reporting Form
Document: 4439197.docx - 662KB

2023-08-11 - Purple Cow Network
Description: On July 3, 2023, Bragg Communications Inc., doing business as Eastlink (“Eastlink”) suffered a network outage that prevented it from delivering Third Party Internet Access (“TPIA”) service to Purple Cow Internet Inc. (“Purple Cow”). As a result of this outage, we experienced a corresponding network outage throughout our Nova Scotia serving area
Document: 4438983.zip - 293KB

2023-07-12 - Videotron
Description: 4416042.pdf
Document: 4416042.pdf - 344KB

2023-06-29 - Videotron
Description: Formulaire de signalement d’interruptions du service
Document: 4405012.doc - 658KB

2023-06-29 - Videotron
Description: Formulaire de signalement d’interruptions du service
Document: 4405005.doc - 658KB

2023-05-09 - Storm Internet Services (Vidéotron)
Description: Service Outage Reporting Form.
Document: 4343850.pdf - 113KB

2023-04-24 - Québecor Média inc (Vidéotron)
Description: Dans une lettre du 22 février 2023, le Conseil a ordonné à toutes les entreprises canadiennes et ce, à titre de mesure provisoire, de lui signaler les interruptions de services majeures dans les deux heures suivant le moment où l’entreprise prend connaissance d’une telle interruption de service et de déposer un rapport complet auprès du Conseil dans les 14 jours suivant l’interruption de service.
Document: 4336692.zip - 206KB

2023-04-21 - 4141903 Canada Inc o/a Storm Internet Services
Description : Service Outage Reporting Form
Document: 4336828.pdf - 114KB

2023-04-21 - La Corporation Hearst Connect Corporation
Description : Service Outage Reporting Form
Document: 4336101.docx - 643KB

2023-04-20 - Bell Canada
Description : 5 April 2023 South West Quebec and Eastern Ontario Ice Storm – re: Bell Outage Notification SON4/6/2023-BC-1 and Final Update #1 - Major Service Outage (MSO) Post-Outage Report
Document : 4336081.doc - 40KB

2023-04-14 - Vidéotron Inc.
Description : Formulaire de signalement d’interruptions du service
Document : 4330412.zip - 400KB

2023-04-11 - Bell Canada
Description: Final Update of Service Outage Report for Greater Montreal Area Hydro Quebec outage
Document: 4328663.docx - 663KB

2023-04-06 - Storm Internet Services
Description: Service Outage Reporting Forms April 5-6, 2023
Document: 4328387.pdf - 124KB

2023-04-06 - Bell Canada
Description: Service Outage Report, Greater Montreal Area Hydro Quebec
Document: 4328026.docx - 1578KB

2023-04-05 - Telus
Description: On March 22, 2023, TELUS experienced a wireline voice outage in D’Arcy, B.C. TELUS notified the Commission of this outage pursuant to the interim service outage notification and reporting regime (the “Interim Regime”).1 In accordance with the Interim Regime, TELUS attaches its post-incident report (“PIR”) about this outage. This report contains the causes of the outage, the steps taken to resolve the outage, how emergency and accessibility services were affected by the outage and plans in place to prevent similar outages in the future.
Document: 4327975.zip - 1578KB

2023-03-24 - TBaytel
Description: As directed in Telecom Notice of Consultation CRTC 2023-39, Call for comments – Development of a regulatory framework to improve network reliability and resiliency – Mandatory notification and reporting about major telecommunications service outages (“TNC CRTC 2023-39”), Tbaytel is hereby filing with the Commission a post-outage report related to a major service outage that occurred on March 10, 2023.
Document: 4325303.zip - 159KB

2023-03-13 - Marc Nanni
Description: 8000-C12-201909780, Service Outage Reporting Form - Interim Reporting Measure ⁠- Procedural Request
Document: 4315118.doc - 98KB

2023-03-13 - Reply Comments - following Staff Letter of 22 February 2023

2023-03-08 - TELUS Communications Inc.
Description: TELUS is in receipt of the Commission staff’s request for information (“RFI”) dated February 20, 2023 about a possible communications issue in Alberta in Fall 2022 that might have resulted in mobile 9-1-1 calls not being properly connected to the Calgary public safety answering point (“PSAP”), Calgary 9-1-1. TELUS attaches its responses to those RFIs.
Document: 4322804.zip - 320KB

2023-03-03 - Interventions- following Staff Letter of 22 February 2023

2023-03-03 - Bell Mobility
Description: Pursuant to the Commission staff letter dated 20 February 2023, we are providing our responses to the Commission’s Requests for Information.
Document: 4311241.zip - 53KB

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Correspondences 2022

2022-12-23 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), dated December 20, 2022, concerning the above-mentioned subject. As requested, attached is an amended version of our October 7th, 2022, Abridged Filing.
Document: 4284817.doc - 970KB

2022-11-07 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of October 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4262967.zip - 169KB

2022-10-18 - Vaxination Informatique
Description: Vaxination Informatique has been made aware of the responses by incumbents to the RFI issued by the Commission on September 28th concerning outages due to Fiona. Once again, Rogers has made excessive redactions.
Document: 4254525.pdf - 551KB

2022-10-11 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of September 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4251976.zip - 160KB

2022-10-07 - TELUS Communications Inc.
Description: TELUS is in receipt of the Commission staff’s letter dated September 28, 2022, where it issues a request for information to certain telecommunications services providers1 about the impact of Hurricane Fiona on their respective networks. TELUS files its responses as an attachment to this letter.
Document: 4250804.zip - 1245KB

2022-10-07 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter dated September 28, 2022, containing Requests for Information (“RFIs”) from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), concerning the above-mentioned subject. Attached, please find Rogers’ Response to these RFIs.
Document: 4250785.zip - 981KB

2022-10-07 - Bragg Communications Inc. (Eastlink)
Description: Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), herein submits its response to the requests for information received from the Commission in its letter dated 28 September 2022 with respect to service interruptions resulting from hurricane Fiona.
Document: 4250771.zip - 262KB

2022-10-07 - Bell Canada
Description: Bell is pleased to provide the following responses to Commission Staff's 28 September 2022 requests for information (RFIs) pertaining to the impacts of Hurricane Fiona on telecommunications services in Atlantic Canada (the RFI Letter).
Document: 4250788.doc - 1926KB

2022-09-12 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of August 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area
Document: 4238187.zip - 157KB

2022-08-23 - Northwestel Inc.
Description: Pursuant to the Commission's requests for information, as set out in Commission staff's letter dated 17 August 2022, attached are our responses.
Document: 4230724.zip - 137KB

2022-08-08 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of July, 2022 with respect to quality of service issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4221022.zip - 158KB

2022-07-22 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter containing Requests for Information (“RFIs”) from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), dated July 12, 2022, concerning the above-mentioned subject.
Document: 4215445.docx - 1026KB

2022-07-11 - Bell MTS
Description: Pursuant to a Commission Staff letter dated 2 June 2022, we provide this report for the month of June 2022 with respect to quality of service (QoS) issues in the Winnipeg area resulting from ongoing record precipitation levels in the Winnipeg area.
Document: 4210300.zip - 467KB

2022-06-23 - Northwestel
Description: Pursuant to the Commission's request for information as set out in its' letter dated 16 June 2022, attached are our responses. 
Document: 4205820.zip - 799KB

2022-06-13 - Bell MTS
Description: On 20 May 2022 we provided responses to questions you had asked of us in your letter dated 13 May 2022 expressing concerns with respect to complaints, news articles and other sources of information with respect to service quality issues affecting landline telephone services in the Winnipeg area.  In our response, we explained that the issues in Winnipeg are driven by the record precipitation levels in Southern Manitoba, including Winnipeg, just as the ground is beginning to thaw from winter and thus the ground remains saturated with water.  
Document: 4201429.zip - 212KB

2022-05-20 - Bell MTS
Description: We are writing in response to your letter dated 13 May 2022 expressing concerns with respect to complaints, news articles and other sources of information with respect to service quality issues affecting landline telephone services in the Winnipeg area.  In that letter, you request comprehensive answers to detailed RFIs by 20 May 2022.  Our answers to these questions are attached.
Document: 4193943.zip - 163KB

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Correspondences 2019

2019-11-22 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a Canadian Radio-television and Telecommunications Commission’s (“CRTC” or the “Commission”) Letter dated 13 November 2019 concerning the above-mentioned subject and further requests for disclosure. As per the procedure set out in this CRTC November 13 Letter, Rogers is hereby filing an abridged version of its RFI Responses that were issued on 18 September 2019, with some of the redactions removed as requested.
Document: 3755749.doc - 930KB

2019-10-10 - Bragg Communications Inc. (Eastlink)
Description: Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), herein submits
its responses to the disclosure request received from Mr. Marc Nanni in his letter dated 30
September 2019, as requested by the Commission in their letter dated October 1, 2019
with respect to services interruptions related to hurricane Dorian.
Document: 3728946.pdf - 107KB

2019-10-10 - TELUS Communications Inc.
Description: TELUS Communications Inc. (“TELUS”) is in receipt of a letter from Marc Nanni dated September 30, 2019, seeking disclosure of certain information filed in confidence with the Commission. TELUS files this reply in accordance with Rule 33(3) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure (“Rules”).
Document: 3728962.pdf - 348KB

2019-10-10 - Bell Canada
Description: In a letter dated 30 September 2019 (the Nanni Letter), Mr. Marc Nanni requests the disclosure of Tables 1, 2, 3 and 4, as well as footnote 3, from our 18 September 2019 Responses to requests for information (RFIs) from Commission staff (the Responses).  The following constitutes our response to Mr. Nanni's request.
Document: 3728955.doc - 47KB

2019-10-10 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a Canadian Radio-television and Telecommunications Commission’s (“CRTC” or the “Commission”) Letter dated October 1st, 2019, as well as a Letter from Mr. Marc Nanni dated September 30th, 2019, concerning the above-mentioned subject. In his Letter, Mr. Nanni requests, among other things, disclosure of the RFI Responses that Rogers filed in confidence with the Commission on September 18th, 2019 (as per CRTC RFIs dated September 13th, 2019). Rogers opposes this request for disclosure. As per the procedure set out in CRTC October 1st Letter, Rogers hereby submits its Reply Comments to this request for disclosure.
Document: 3728888.doc - 919KB

2019-10-08 - Northwestel Inc.
Description : We are in receipt of a letter from Commission Staff dated 1 October 2019 requesting a response to a request for information regarding recent telecommunications disruptions on 13 July 2019 and 12 August 2019, caused by damage to Northwestel fibre optic lines near Yellowknife.  Our Response is attached.
Document: 3728531.zip - 54KB

2019-09-18 - TELUS Communications Inc.
Description: Please find attached TELUS’ responses to requests for information, further to
correspondence from Commission staff dated September 13, 2019.
Document: 3714621.zip - 686KB

2019-09-18 - Bell Canada
Description: We are in receipt of a letter from Commission staff dated 13 September 2019 requesting responses to requests for information regarding recent telecommunications disruptions in Atlantic Canada due to hurricane Dorian.  Our Responses are provided below.
Document: 3715610.doc - 52KB

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