8660-C12-201000116 - Northwestel Inc. - Retail Quality of Service Indicators Reports - Pursuant to Decision 2008-105

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2020-04-24 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 1st quarter quality of service results for 2020.
Document : 3843893.zip - 56KB

2019-10-29 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 3rd quarter quality of service results for 2019.
Document : 3742808..zip - 58KB

2019-10-15 - Commission Letter
Description: Letter addressed to Northwestel Inc. - Subject: Response to Request for Information regarding major telecommunications disruptions in the North - Request for disclosure on the public record of certain information filed in confidence

2019-10-08 - Northwestel Inc.
Description : We are in receipt of a letter from Commission Staff dated 1 October 2019 requesting a response to a request for information regarding recent telecommunications disruptions on 13 July 2019 and 12 August 2019, caused by damage to Northwestel fibre optic lines near Yellowknife.  Our Response is attached.
Document: 3728531.zip - 54KB

2019-10-01 - Commission Letter - Description: Letter addressed to Various Parties Interested - Subject: Responses to Request for Information regarding major telecommunications disruptions in the Atlantic provinces – Request for disclosure on the public record of certain information filed in confidence

2019-10-01 - Commission Letter - Description: Letter addressed to Northwestel Inc. - Subject: Second Request for Information regarding major telecommunications disruptions in the North

2019-09-30 - Marc Nanni
Description: Please find enclosed a request for disclosure in regards to the replies received to the Commission letter dated 13 September 2019, titled, “Request for Information regarding major telecommunications disruptions
Document : 3720508.docx - 44KB

2019-09-16 - Northwestel Inc.
Description: Further to the Commission's requests for information (RFIs) in its letter of 15 August 2019, as amended 26 August 2019, we have received a request for disclosure of information that we originally filed in confidence on 30 August 2019, in a letter dated 5 September 2019 from Mr. Marc Nanni.  The following constitutes our response to Mr. Nanni's request.
Document : 3704554.zip - 186KB

2019-09-06 - Commission Letter - Description: Letter addressed to Northwestel Inc. - Subject: Response to Request for Information regarding major telecommunications disruptions in the North – Request for disclosure on the public record of certain information filed in confidence

2019-09-05 - Marc Nanni
Description : I have reviewed the reply by Northwestel Inc. in regards to the Commission’s Request for Information (RFI) dated August 30, 2019. In their reply Northwestel claims confidentiality for the following reasons
Document : 3705931.docx - 44KB

2019-08-30 - Northwestel Inc.
Description : Pursuant to the Commission's request for information as set out in its' letter dated 15 August 2019 and consistent with the Commission's further letter of 26 August 2019, attached are our responses. Document : 3704554.docx - 64KB

2019-08-26 - Commission Letter - Description: Letter addressed to Northwestel - Subject: Quality of Service - Request for Information regarding major telecommunications disruptions in the North – Request for Extension

2019-08-26 - Northwestel Inc.
Description : We are in receipt of the Commission's request for information with respect of the file noted above dated 15 August 2019, the responses to which are due 26 August 2019. - Procedural request
Document : 3701414.docx - 58KB

2019-08-15 - Commission Letter - Description: Letter addressed to Northwestel - Subject: Request for Information regarding major telecommunications disruptions in the North.

2019-07-24 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 2nd quarter quality of service results for 2019.
Document : 3682400.zip - 58KB

2019-04-30 - Northwestel Inc.
Description : In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Marke
Document : 3638152.zip - 58KB

2019-02-04 - Northwestel Inc.
Description: In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 4th quarter quality of service results for 2018.
Document: 3586440.zip - 57KB

2018-10-31 - Northwestel Inc.
Description: In accordance with Telecom Regulatory Policy CRTC 2009-304, Retail Quality of Service Regime in Non-forborne Markets, Northwestel submits its 3rd quarter quality of service results for 2018.
Document: 3181651.zip - 69KB

2018-07-16 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd Quarter Quality of Service results for 2018.
Document: 3181651.pdf - 69KB

2018-05-18 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st Quarter Quality of Service results for 2018.
Document: 3134056.pdf - 93KB

2018-02-08 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th Quarter Quality of Service results for 2017.
Document: 3066788.pdf - 61KB

2018-02-07 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th Quarter Quality of Service results for 2017.
Document: 3066788.pdf - 77KB

2017-10-16 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd
Quarter Quality of Service results for 2017.
Document: 2983667.pdf - 87KB

2017-07-18 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd Quarter Quality of Service results for 2017.
Document: 2935719.pdf - 74KB

2017-05-16 - Northwestel Inc.
Desciption: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st
Quarter Quality of Service results for 2017.
Document: 2884441.pdf - 73KB

2017-02-09 - Northwestel Inc.
Description: Pursuant to paragraph 90 of Telecom Decision CRTC 97-16, Northwestel Inc. hereby files the January 2017 report for those Quality of Service indicators which have crossed below the standard threshold set by the Commission for quarterly reporting. Specifically the Company files results for the month of January 2017 for Indicator 2.2 Rural - Repair Appointments Met.
Document: 2809083.pdf - 106KB

2017-01-31 - Northwestel Inc.
Description: Northwestel Inc. files the December 2016 report for those Quality of Service indicators which have crossed below the standard threshold set by the Commission for quarterly reporting.
Document: 2804426.pdf - 115KB

2017-01-31 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th Quarter Quality of Service results for 2016. Northwestel includes Attachment 3 for missed indicators.
Document: 2804445.pdf - 116KB

2016-12-10 - Northwestel Inc.
Description : Pursuant to paragraph 90 of Telecom Decision CRTC 97-16, Northwestel Inc. hereby files the
November 2016 report for those Quality of Service indicators which have crossed below the standard threshold set by the Commission for quarterly reporting. Specifically the Company files results for the Month of November for Indicator 2.2 Rural - Repair Appointments Met.
Document : 2764371.pdf - 106 KB

2016-12-02 - Northwestel Inc.
Description: Pursuant to paragraph 90 of Telecom Decision CRTC 97-16, Northwestel Inc. hereby files the October 2016 report for those Quality of Service indicators which have crossed below the standard threshold set by the Commission for quarterly reporting.
Document: 2757613.pdf - 115KB

2016-10-30 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd Quarter Quality of Service results for 2016. Northwestel provides an explanation for missed indicators as Attachment 3.
Document: 2731968.pdf - 75KB

2016-07-26 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd Quarter Quality of Service results for 2016.
Document:2669134.pdf - 69KB

2016-06-06 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st Quarter Quality of Service results for 2016.
Document: 2627524.pdf - 69KB

2016-02-15 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th Quarter Quality of Service results for 2015.
Document: 2541364.pdf - 69KB

2015-10-23 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd - Quarter Quality of Service results for 2015.
Document: 2457463.pdf - 68KB

2015-08-14 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd Quarter Quality of Service results for 2015.
Document: 2414380.pdf - 68KB

2015-05-13 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st Quarter Quality of Service results for 2015. Northwestel provides an explanation for missed indicators as Attachment 3.
Document: 2336963.pdf - 113KB

2015-02-13 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th Quarter Quality of Service results for 2014.
Document: 2278668.pdf - 73KB

2014-11-06 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd Quarter Quality of Service results for 2014.
Document: 2227292.pdf - 66KB

2014-08-12 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd Quarter Quality of Service results for 2014.
Document: 2181111.pdf - 535KB

2014-05-12 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st Quarter Quality of Service results for 2014.
Document: 2130516.pdf - 72KB

2014-02-18 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th Quarter Quality of Service results for 2013. Northwestel provides an explanation for missed indicators as Attachment 3.
Document: 2079873.zip - 317KB

2013-11-14 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd Quarter Quality of Service results for 2013. Northwestel also provides an explanation of force majeure events in Attachment 3 - for illustrative purposes only.
Document: 2011478.zip - 315KB

2013-08-08 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd Quarter Quality of Service results for 2013. Northwestel provides an explanation of force majeure events in Attachment 3 - for illustrative purposes only.

Document: 1952400.pdf - 59KB

2013-05-09 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st Quarter Quality of Service results for 2012. Northwestel provides an explanation for missed indicators as Attachment 3. Northwestel also provides an explanation of force majeure events in Attachment 4 - for illustrative purposes only.
Document: 1904647.pdf - 74KB

2013-02-15 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th Quarter Quality of Service results for 2012. Northwestel provides an explanation for missed indicators as Attachment 3. Northwestel also provides an explanation of force majeure events in Attachment 4 - for illustrative purposes only.
Document: 1857059.pdf - 114KB

2013-02-15 - Northwestel Inc.
Description: Please see the revised Quality of Service results for the 3rd Quarter 2012, which revises Attachment 1 and Attachment 2 page 4 to replace August total 2.1C monthly result to correct a typo. The result should have read 82% and not 83%.
Document: 1857087.pdf - 166KB

2012-11-20 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd Quarter Quality of Service results for 2012 including missed indicator report as Attachment 3. Northwestel also provides a explanation of force majeure events in January as Attachment 4 and Quarterly total report for illustrative purposes only.
Document: 1798139.pdf - 121KB

2012-08-22 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd Quarter Quality of Service results for 2012. Northwestel was able to achieve the standard for 2.1C for three consecutive months (February to April) as such the Company ceases filing its missed indicator report for this indicator. Northwestel also provides an explanation of force majeure events in May and June as Attachment 3 - for illustrative purposes only.
Document: 1755240.pdf - 20KB

2012-05-16 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st Quarter Quality of Service results for 2012 including missed indicator report as Attachment 3. Northwestel also provides a explanation of force majeure events in January as Attachment 4 - for illustrative purposes only.
Document: 1718587.pdf - 85KB

2012-02-20 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th Quarter Quality of Service results for 2011 including missed indicator report as Attachment 3.
Document: 1677078.pdf - 96KB

2011-11-25 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd Quarter Quality of Service results for 2011 including missed indicator report as Attachment 3. Please also note that the Company provides Force Majeure events and the impact on Quality of Service Indicators in Attachment 4 for illustrative purposes only.
Document: 1646099.pdf - 104KB

2011-08-16 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd Quarter Quality of Service results for 2011 including missed indicator report as attachment 3.
Document: 1601760.pdf - 62KB

2011-05-06 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st Quarter Quality of Service results for 2011, including a missed indicator report in Attachment 3.
Document: 1569088.pdf - 67KB

2011-02-16 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th Quarter Quality of Service results for 2010.
Document: 1512287.pdf - 62KB

2010-11-10 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 3rd Quarter Quality of Service results for 2010.
Document: 1461365.pdf - 45KB

2010-08-19 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 2nd quarter Quality of Service results for 2010.
Document: 1430021.pdf - 63KB

2010-05-19 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 1st quarter Quality of Service results for 2010.
Document: 1398375.pdf - 70KB

2010-02-16 - Northwestel Inc.
Description: In accordance with the above noted regulatory policy decision, Northwestel submits its 4th quarter Quality of Service results for 2009.
Document: 1360678.pdf - 45KB

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