General Information - Rogers - Service Outage: 8000-C12-202203868
2024-10-01 - Staff Letter - File #: 8000-C12-202203868 - Description: Letter addressed to the Distribution list - Subject: Disclosure of information designated as confidential in Xona Report
2024-08-23 - Rogers Communications Canada Inc.
Description: 1. Rogers Communications Inc. (“Rogers) is in receipt of a letter from Vaxination Informatique (“Vaxination”) dated August 14th, 2024, concerning the above-mentioned subject. This correspondence follows the posting on the CRTC’s website of a detailed executive summary of the Xona Report. As per the procedure set out in a CRTC Letter dated July 26th, Rogers herein replies to Vaxination’s comments.
Document: 4697745.doc - 81KB
2024-08-14 - Vaxination
Description: Pursuant to the Commission’s letter of July 26, Vaxination informatique presents its request for disclosure of the portions of the full Xona Partners Report that were redacted by Rogers.
Document: 4689413.pdf - 637KB
2024-07-31 - Rogers Communications Canada Inc.
Description: Commission Staff issued a Letter to Rogers Communications Inc. (“Rogers) on July 10th, 2024, concerning publication of the confidential report entitled “Assessment of Rogers Networks for Resiliency and Reliability Following the 8 July 2022 Outage” (the “Xona Report”) prepared by Xona Partners Inc. (“Xona”).
Document: 4679235.zip - 6,366KB
2024-07-26 - Staff Letter - File #: 8000-C12-202203868 - Description: Letter addressed to Rogers Communications Canada Inc. - Subject: Abridged version of Xona Report
2024-07-10 - Staff Letter - File #: 8000-C12-202203868 - Description: Letter addressed to Rogers Communications Canada Inc. (“Rogers”) - Subject: Identifying confidential information in the Xona Report
2024-07-08 - Vaxination Informatique
Description: Vaxination Informatique is in receipt of the PIAC request for disclosure of the Xona Partners full report and supports it.
Document: 4659629.pdf - 546KB
2024-07-05 - Public Interest Advocacy Centre
Description: On 4 July 2024, the Commission quietly posted, without media release or other public indication,
the executive summary only of a report it had commissioned on the Rogers network outage of 8-
9 July 2022, by Xona Partners Inc., “Assessment of Rogers Networks for Resiliency and Reliability
Following the 8 July 2022 Outage – Executive Summary” (July 2024) (the “Xona Report”).
Document: 4658466.pdf - 191KB
2024-07-04- Secretary General Letter - File #: 8000-C12-202203868 - Description: Letter addressed to Rogers Communications Canada Inc. - Subject: Assessment of Rogers’ measures to improve reliability
2024-01-17 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of your letter dated December 22, 2023, and the accompanying Assessment of Rogers Networks for Resiliency and Reliability Following the 8 July 2022 Outage report (the “Report”). Rogers appreciates the opportunity to
provide a response to the Report (the “Response”). Attached please find our Response.
Document: 4657536.pdf - 250KB
2023-12-22 - Staff Letter - File #: File #: 8000-C12-202203868 - Description: Letter addressed to Rogers Communications Canada Inc. (“Rogers”) - Subject: Report prepared by Xona Partners Inc. assessing the resiliency and reliability of Rogers’ wireless and wireline networks – Review by Rogers
2023-03-08 - Rogers Communications Canada Inc.
Description: Rogers Canada-wide service outage of July 2022 - Response to Requests for Disclosure - Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter from the Staff of the Canadian Radio-television and Telecommunications Commission (the “Commission” or the “CRTC”), dated February 22nd, 2023, concerning the above-noted subject.
Document: 4312915.zip - 4351KB
2023-02-22 - Staff Letter - File #: 8000-C12-202203868 - Description: Letter addressed to Rogers Communications Canada Inc. - Subject: Rogers Request for Extension – Rogers Canada-wide service outage of July 2022 – Disclosure of information designated as confidential
2023-02-24 - Rogers Communications Canada Inc.
Description: Request for an Extension - Rogers Communications Canada Inc. (“RCCI”) is in receipt of a Letter from the Canadian Radio-television and Telecommunications Commission (the “Commission” or the “CRTC”), dated February 22nd, 2023, concerning the above-noted subject.
Document: 4307750.doc - 805KB
2023-02-22 - Staff Letter - File #: 8000-C12-202203868 - Description: Letter addressed to the Distibution List - Subject: Procedural Requests related to Rogers Canada-wide service outage of July 2022
2023-02-22 - Staff Letter - File #: 8000-C12-202203868 - Description: Letter addressed to the Distibution List – - Subject: Rogers Canada-wide service outage of July 2022 – Disclosure of information designated as confidential
2022-08-31 - Pelmorex Weather Networks (Television) Inc. (“Pelmorex”)
Description: Pelmorex Weather Networks (Television) Inc. (“Pelmorex”) is the broadcasting licensee of the
Canadian specialty services The Weather Network and MétéoMédia, Canada’s trusted sources
for weather forecasts, news and emergency alerts. As part of its licensed broadcasting
undertaking Pelmorex built and operates the National Alert Aggregation and Dissemination
(“NAAD”) System which authenticates emergency alerts issued by public officials and
disseminates these messages to broadcasters (radio and television), cable and satellite television
distributors, wireless service providers, and other parties for dissemination to the public.
Document: 4233269.pdf - 159KB
2022-08-26 -Vaxination Informatique
Description: Vaxination has seen the August 22nd response by Rogers to the Commission August 5th RFI.
Document: 4232014.pdf - 611KB
2022-08-26 - Additional request for Disclosure
2022-08-22 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a confidential Letter from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), dated August 5, 2022, containing further Requests for Information (“RFIs”) concerning the above-mentioned subject. We note that this Letter contains sensitive information, such as the names of our network equipment vendors.
Document: 4229648.doc - 1,023KB
2022-08-12 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter containing Requests for Information (“RFIs”) from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), dated July 12, 2022, concerning the above-mentioned subject. Attached, please find our Response to that letter.
Document: 4226089.doc - 1895KB
2022-08-11 - Commission Letter - File #: 8000-C12-202203868 - Description: Letter addressed to Rogers Communications Canada Inc. - Subject: Rogers Canada-wide service outage of July 2022 - Response to Rogers request for extension
2022-08-08 - Rogers Communications Canada Inc.
Description: Rogers Request for an Extension re. Canada-wide service outage of July 2022 - Responses to Further Requests for Information
Document: 4223055.doc - 940Ko
2022-08-05 - Request for Disclosure
2022-08-05 - Commission Letter - File #: 8000-C12-202203868 - Description: Letter addressed to Rogers Communications Canada Inc. - Subject: Rogers Canada-wide service outage of July 2022
2022-08-04 - Commission Letter - File #: 8000-C12-202203868 - Description: Letter addressed to Pelmorex - Subject: Emergency Alerting during the Rogers Canada-wide service outage of July 2022
2022-08-04 - Vaxination Informatique
Description: Vaxination Informatique has been made aware of PIAC’s July 25th letter on the above mentioned subject , the Commission’s July 28th process letter, as well as the INDU committee hearing of July 25th in which the Commission chair appeared.
Document: 4220417.pdf - 611Ko
2022-07-28 - Commission Letter - File #: 8000-C12-202203868 - Description: Letter addressed to Distribution list - Subject: Rogers Canada-wide service outage of July 2022 – Response to PIAC’s request for disclosure procedure
2022-07-25 - PIAC - Procedural Request
Description: Rogers Communications Inc. – Wireless and Internet Outage – Disclosure Procedure for Rogers’ RFI Answers of 22 July 2022
Document: 4215843.pdf - 175KB
2022-07-22 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter containing Requests for Information (“RFIs”) from the Canadian Radio-television and Telecommunications Commission (“CRTC” or the “Commission”), dated July 12, 2022, concerning the above-mentioned subject.
Document: 4215445.docx - 1026KB
2022-07-13 - Vaxination Informatique
Description: Rogers Communications Inc. – Wireless and Internet Outage Call for Inquiry and Public Notice
Document: 421075.pdf - 596KB
2022-07-12 - Commission Letter - File #: 8000-C12-201909780 and 8000-C12-202203868 - Description: Letter addressed to Rogers Communications Canada Inc. - Subject: Rogers Canada-wide service outage of July 2022
2022-07-12 - DWCC
Description: Rogers Communications Inc. – Wireless and Internet Outage – Call for Inquiry and Public Notice on Responsibilities of Telecommunications Service Providers - Support Letter to PIAC’s Request
Document: 4211229.pdf - 196KB
2022-07-12 - CNOC
Description: Support for Public Interest Advocacy Centre call for Inquiry and Public Notice on Responsibilities of Telecommunications Service Providers arising from Rogers Communications Inc.’s Wireless and Internet Outage
Document: 4211067.pdf - 195KB
2022-07-10 - Canada Deaf Grassroots Movement
Description: Rogers Communications Inc. – Wireless and Internet Outage – Call for Inquiry and Public Notice on Responsibilities of Telecommunications Service Providers
Document: 4211064.pdf - 425KB
2022-07-08 - Deaf and Hard of Hearing Coalition
Description: Rogers Communications Inc. – Wireless and Internet Outage – Call for Inquiry and Public Notice
on Responsibilities of Telecommunications Service Providers
Document: 4211061.docx - 46KB
2022-07-08 - PIAC
Description: Rogers Communications Inc. – Wireless and Internet Outage – Call for Inquiry and Public Notice on Responsibilities of Telecommunications Service Providers
Document: 4211058.pdf - 229KB
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