Telecom - Secretary General Letter addressed to Andre Arbour (Innovation, Science and Economic Development Canada)
Ottawa, 16 May 2023
Reference(s): 8000-C12-201909780
BY EMAIL
Andre Arbour
Director General
Telecommunications and Internet Policy Branch
Innovation, Science and Economic Development Canada.
235 Queen St,
Ottawa, ON K1A 0H5
andre.arbour@ised-isde.gc.ca
RE: Information requested by Innovation, Science and Economic Development Canada (ISED) – Service Outage Notifications
Dear Andre Arbour:
We acknowledge receipt of ISED’s request to share information regarding service outage notifications pursuant to s. 37(3) of the Telecommunications Act (the Act), and in accordance with the procedure outlined in s.14 of the Memorandum of Understanding (MoU) between the Canadian Radio-television and Telecommunications Commission (CRTC) and ISED.
The CRTC’s Informatics team was able to successfully add urgenttelecomtelecomurgence@ised-isde.gc.ca to the auto forward list for outage reports. All future outage reports will be automatically forwarded to that email address. Further, all past outage reports that the Commission received will be sent to the urgenttelecomtelecomurgence@ised-isde.gc.ca email address.
Please be advised that the service outage information that will be shared with ISED is, with the exception of the information below, designated as confidential and shall be treated as confidential by ISED and protected from further disclosure in accordance with s. 39 of the Act and the provisions relating to the transfer and protection of information in section X of the MoU:
- Name of the company (Canadian carrier)
- Services affected
- Service areas affected
- Service outage start date and time
- Expected service restoration date and time
- Link to carrier communications webpage and social media handles for updates and additional information about the outage
- If you require further assistance, please contact Noah Moser, Director Broadband and Network Engineering, noah.moser@crtc.gc.ca
Yours sincerely,
Original signed by
Claude Doucet
Secretary General
c.c.: Leila Wright, CRTC, leila.Wright@crtc.gc.ca
Noah Moser, CRTC, noah.moser@crtc.gc.ca
Michel Murray, CRTC, michel.murray@crtc.gc.ca
- Date modified: