Share your views and ideas on telecommunications services in Northern Canada

Current status: Open

Start date: November 2, 2020
End date: January 20, 2021

Do you live in Canada’s North? If so, we want to know your thoughts on telecommunications services in your community. What has been your experience with Internet, wireless and telephone services? What are the issues and challenges you have faced? We want to know more about how the telecommunications needs of Canadians living in the areas served by Northwestel are being met to ensure that all Canadians have access to high-quality telecommunication services.

If you are a client of Northwestel, we would also like to know what you think about the quality of their telecommunications services. Are they accessible, affordable and reliable?

The information collected will help the Commission better understand the current issues and challenges related to telecommunications services in Canada’s North. It will also help us update the rules to ensure that services are available at affordable rates, now and for years to come.

How to participate

There are a few ways you can participate listed below. Keep in mind that we’ll make all submissions public.

Share your ideas online

Fill out the online form by 8 p.m. (EDT) on January 20, 2021 to share your comments. You’ll have to agree to our privacy statement first.

Participate by mail

Write a letter to the Secretary General with your ideas and input to the mailing address below.

Send us a fax

Send us your ideas and comments to the fax number below.

Who is the focus of this consultation

We want to hear from customers of Northwestel, as well as from Canadians living in the areas served by Northwestel who require access to reliable telecommunications services.

Key topics for discussion

We want to better understand the state of Internet, wireless and telephone services in Canada’s North, and determine whether more needs to be done to ensure Canadians living there have access to high-quality services at reasonable rates. More specifically, we want to hear your thoughts on:

Learn more about the topics for discussion set out in the Notice of Consultation.

What we are hearing

Related information

Contact us


Secretary General
Ottawa, Ontario, K1N 0N2



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