Home phone, mobile, and Internet service outages
Canadians are experiencing service outages caused by extreme weather conditions, cyber attacks, and accidental network damages. These outages affect home phone, mobile, and Internet services, which disrupts Canadians’ lives and impacts their safety.
We are taking action to:
- improve the reliability of home phone, mobile, and Internet services
- improve how service providers report outages to the CRTC, Innovation, Science and Economic Development Canada (ISED), and other authorities
Services and information
Service outages
Find out what we are doing about service outages.
Your consumer rights for cell phones
Learn about how we are helping Canadians make informed choices about their cell phone services.
9-1-1 services
Important information related to 9-1-1 services.
Internet Code
Learn about how the Internet Code benefits and protects you.
Public alerts and the National Public Alerting System (NPAS)
Learn about the NPAS and how you can receive public alerts.
Broadband Fund: About the Fund
Learn about the Broadband Fund and how to apply for funding.
Most requested
More information
- Steps you can take to stay connected in a disaster (external link)
- Services and projects under way to make Canadian telecom services more reliable (external link)
- National Public Alerting System (external link)
- Alert Ready (external link)
- Canadian Security Telecommunications Advisory Committee (CSTAC) (external link)
- Xona Partners Inc. report on Rogers’ outage
- Gartner Canada Co. report on network reliability
Features
We’re looking at how telecommunications providers should send mandatory notifications and report major service outages.
We are considering ways to improve telecommunications services in the Far North.
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