Measuring Broadband Canada Project

What is the Measuring Broadband Canada Project?

In 2015, the CRTC launched a project to objectively measure broadband Internet performance, including actual connection speeds, in Canadian homes. The first phase wrapped up in 2016 with the publication of SamKnows’ Analysis of Broadband Performance in Canada - March & April 2016. The project’s second phase was launched in May 2019, with testing occurring in October 2019. For more information on the second phase, please see the Measuring Broadband Canada report.

The CRTC collaborated with a number of Canadian Internet service providers (ISPs) and SamKnows, a UK-based company specializing in broadband measurements.

The data, collected during both phases from approximately 5,000 Canadian volunteers from across the country:

How is data collected for the Measuring Broadband Canada Project?

A device known as a Whitebox is connected to a volunteer’s home modem or router and monitors the broadband performance when no one is using the Internet connection. This performance data is made available to the volunteer via a Web portal and is also available to the CRTC and the ISP providing the service.

Several performance indicators are measured, including Internet speed, latency and web access times. The data used to measure Internet speed is taken from the location of the service provider to your doorstep. It does not test for Internet speed within different parts of your home. There are many factors that may impact broadband speed and user experience inside the home compared to broadband performance up to the doorstep of the home.

Factors that may impact broadband performance include:

Internet speed was measured from the location of the service provider to your doorstep.
Long Description

Factors that may impact Broadband performance include:

Inside your home:

  • Number of devices in use at the same time in a home
  • Faulty equipment (e.g. router)
  • Poor Wi-Fi connectivity

Outside your home:

  • Heavy internet traffic on a particular site
  • The time it takes for data to travel to and from their destination (e.g. latency)
  • The amount of data packets that travel from their destination but fail to reach your home (e.g. packet loss)

Who were the participating ISPs?

ISPs that participated in this project in 2016 include the following major Canadian wireline service providers:

ISPs that participated in this project in 2019 include all the following major Canadian wireline service providers:

2019 Report

A report with data on the performance of individual Internet service providers and their specific service offerings was published in September 2020. The report provides regional performance metrics and compares the performance of various forms of fixed and wired Internet technologies. The data from this report was collected from October 1, 2019 to October 31, 2019. The report indicated that:

The following elements were measured:

Final Report 2016

A preliminary report with data focusing on performance by region and access technology was published on March 31, 2016. A final report with data on the performance of individual Internet service providers and their specific service offerings was published in September 2016. The reports indicated that:

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