Internet - Our Role
What we do
We regulate the wholesale rates charged by large telephone and cable companies to competitors who access their networks in order to offer their services. We don’t generally regulate retail rates charged by Internet service providers to their retail customers.
Retail Internet rates, quality of service and business practices
In general, we don’t intervene in rates, quality of service issues, or business practices of Internet service providers as they relate to retail customers. There is enough competition in the market and Canadians have choices so they can shop for different service packages.
However, we want to ensure that all Internet data is treated fairly and that no content or content creator is given an advantage or is disadvantaged by differential pricing practices. Differential pricing is when the same or similar products are offered to customers at different prices.
Internet data pricing practices
Following a public consultation on differential pricing practices related to Internet data plans, we strengthened our commitment to net neutrality, consumer choice, and the free exchange of ideas by citizens. We believe that all Internet data should be treated equally and that no advantage or disadvantage should be given to any content, content creator or customer due to these practices.
Wholesale Internet rates and quality of service
Smaller Internet service providers must use part of a large telephone or cable company’s network to offer Internet and other services to its retail customers. We promote competition in the Internet market by regulating how these providers are billed, as well as rates and quality of service issues for wholesale services. This ensures that Canadians have access to a range of Internet service providers.
Closing the digital divide in Canada
We established a universal service objective that Canadians, in rural and remote areas as well as in urban centres, have access to voice services and broadband Internet access services on fixed and mobile wireless networks.
We set new targets for these services:
- speeds of 50 Mbps download/10 Mbps upload for fixed broadband services
- an unlimited data option for fixed broadband services
- the latest mobile wireless technology available not only to all homes and businesses but also along major Canadian roads
To help service providers that do not meet the above targets and that would like to provide and/or improve their services in underserved areas, we set up a fund of up to $750 million over five years.
- Fostering competition in the Internet services market
- Consultation about telecommunications services in the Far North
- Strengthening net neutrality in Canada
- Broadband Fund: Closing the digital divide in Canada
- Find a service provider
- Make a complaint about your Internet Service
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