Correspondence – Emergency Services: 8000-C12-202306407
2024-07-26 - Secretary General Letter - Description: Letter addressed to the Ministry of Public Safety and the Ministry of Natural Resources and Forestry - Subject: Translation of documents produced by the Emergency Services Working Group sub-group TIF 92
2024-07-11 - Staff Letter - Description: Letter addressed to the Distribution List - Subject: Access to 9-1-1 services in both official languages
2024-06-14 - Québecor Média inc.
Description: Conformément aux directives du Conseil énoncées dans ses lettres du 29 mai et du 7 juin 2024, Québecor Média, au nom de Vidéotron et Freedom, soumet par la présente ses réponses à des demandes de renseignements.
Document: 4644775.doc - 104KB
2024-06-14 - Google LLC
Description: I write in response to your May 29, 2024 letter regarding privacy and data sovereignty considerations in the context of Android Emergency Location Service (ELS). Please see below for responses to each of your queries directed to Google.
Document: 4643304.pdf - 82KB
2024-06-14 - SaskTel
Description: Pursuant to the procedures established in Commission Staff letter dated 29 May 2024 in the above noted matter, Saskatchewan Telecommunications (SaskTel) submits its responses to RFIs from the Commission.
Document: 4643295.zip - 109KB
2024-06-14 - Bell Canada
Description: Pursuant to the Commission staff letter dated 29 May 2024, we are providing our responses to the Commission’s Request for Information.
Document: 4643070.zip - 90KB
2024-06-14 - Apple Inc.
Description: Thank you for your letter of 29 May 2024. Apple Inc. is pleased to provide the following responses to
the questions posed to us.
Document: 4642624.pdf - 1.8MB
2024-06-10 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers") is in receipt of a letter from the Canadian Radio-television and Telecommunications Commission (the “Commission” or “CRTC”) dated May 29, 2024, requesting responses to Requests for Information (“RFIs”). Attached are our responses to that letter.
Document: 4643283.docx - 73KB
2024-06-10 - TELUS Communications Inc.
Description: In accordance with instructions from Commission staff contained in correspondence dated May 29, 2024, TELUS files its responses to the Commission staff’s requests for information related to the above-noted proceeding.
Document: 4642185.zip - 704KB
2024-06-07 - Staff Letter - Description: Letter addressed to the Distribution List - Subject: Request for Information regarding privacy and data sovereignty considerations within the context of implementation of Emergency Location Service and Hybridized Emergency Location - Extension Request by Apple
2024-06-07 - Eastlink
Description: Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), herein submits our responses to Request for Information regarding privacy and data sovereignty considerations within the context of implementation of Emergency Location Service and Hybridized Emergency Location received from the Commission in its letter dated 29 May 2024.
Document: 4635762.docx - 369KB
2024-05-31 - Staff Letter - Description: Letter addressed to CRTC Interconnection Steering Committee and Emergency Services Working Group - Subject: Intermediary 9-1-1 call centres
2024-05-29 - Staff Letter - Description: Letter addressed to the Distribution List - Subject: Request for Information regarding privacy and data sovereignty considerations within the context of implementation of Emergency Location Service and Hybridized Emergency Location
2024-03-20 - Rogers Communications Inc.
Description: On January 22, 2024, Rogers Communications Canada Inc. (“Rogers") received from the Canadian Radio-television and Telecommunications Commission (the “Commission” or “CRTC”) several Requests for Information (“RFIs”) concerning the above-mentioned subject. We submitted our RFI Reponses on February 2nd, 2024. Rogers is filing herein supplemental information on this matter, describing further improvements that we have made lately.
Document: 4580295.doc - 1764KB
2024-01-31 - Transat Telecom
Description: Please find below Transat Telecom’s responses to each of the CRTC’s 12 requests for information contained in the letter received by Transat Telecom on January 22, 2024.
Document: 4565111.docx - 24KB
2024-02-02 - Rogers Communications Inc.
Description: Rogers Communications Canada Inc. (“Rogers") is in receipt of a letter from the Canadian Radio-television and Telecommunications Commission (the “Commission” or “CRTC”) dated January 22, 2024, requesting responses to Requests for Information (“RFIs”). Attached is our Response to that letter.
Document: 4548792.docx - 959KB
2024-02-02 - Northern911
Description: Northern911 is in receipt of a Commission Staff letter dated January 22nd, 2024, requesting responses to requests for information (“RFI”) regarding access to French language services during two emergency 9-1-1 calls placed on December 29, 2023, and one on January 9, 2024.
Document: 4547892.pdf - 303KB
2024-01-25 - Letter from the Chairperson and Chief Executive Officer - Description: Letter addressed to The Honourable François-Philippe Champagne, P.C., M.P., Minister of Innovation, Science and Industry
2024-01-22 - Staff Letter - Description: Letter addressed to Rogers Communications Inc. - Subject: Request for information regarding access to French language services during a 9-1-1 call
2024-01-22 - Staff Letter - Description: Letter addressed to Northern911 - Subject: Request for information regarding access to French language services during a 9-1-1 call
2024-01-22 - Staff Letter - Description: Letter addressed to Transat Telecom - Subject: Request for information regarding access to French language services during a VoIP 9-1-1 call
2024-01-19 - Staff Letter - Description: Letter addressed to the Distribution List - Subject: Canadians’ access to 9-1-1 services in both official languages
2023-11-28 - Québecor Média Inc.
Description: Conformément aux directives du Conseil énoncées dans ses lettres du 12 octobre 2023, du 13 octobre 2023 et du 10 novembre 2023, Québecor Média, au nom de Vidéotron, soumet par la présente ses réponses à des demandes de renseignements.
Document: 4501310.docx - 107KB
2023-11-15 - Mobilexchange Ltd.
Description: As a veteran of the telecommunication industry and as a concerned citizen, I ask you to consider these comments, as part of the Commission review of the requested potential postponing of the decommissioning date of the analog 911 and the deployment of the digital NG911 systems
Document: 4497411.pdf - 202KB
2023-11-14 - 8x8 Inc.
Description: 8x8 Inc. ("8x8") Response to Requests for Information regarding Third-Party Call Centres’ Handling of Official Languages
Document: 4501701.pdf - 2987KB
2023-11-14 - Rogers Communications Inc.
Description: Requests for Information regarding Third-Party Call Centres’ Handling of Official Languages – Rogers’ Responses to RFIs
Document: 4493143.doc - 1760KB
2023-11-14 - TELUS Communications
Description: Third-Party Call Centres’ Handling of Official Languages in the Event of a Default 9-1-1 Routed Call and VoIP-originated 9-1-1 call – Commission staff request for information (“RFIs”) – Response of TELUS Communications Inc. (“TELUS”)
Document: 4493034.zip - 1613KB
2023-11-14 - Cogeco Communications
Description: Référence 8621-C12-01/08 – Demande de renseignements concernant le traitement des langues officielles par les centres d’appel tiers – Réponses de Cogeco
Document: 4493019.docx - 92KB
2023-11-14 - Bell Canada
Description: Third-Party Call Centres’ Handling of Official Languages in the Event of a Default 9-1-1 Routed Call – Request for Information – Responses
Document: 4492986.zip - 179KB
2023-11-14 - Bell Canada
Description: Request for Information regarding Third-Party Call Centres’ Handling of Official Languages – Responses
Document: 4492951.zip - 178KB
2023-11-14 - TekSavvy Solutions Inc.
Description: CRTC Request for Information regarding Third-Party Call Centres’ Handling of Official Languages — (CRTC File 8621-C12-01/08) — TekSavvy response to Requests for Information
Document: 4492922.zip - 299KB
2023-11-14 - Eastlink
Description: Request for Information regarding Third-Party Call Centres’ Handling of Official Languages
Document: 4492851.zip - 433KB
2023-11-14 - Iristel
Description: Iristel reply to Commission Request for Information on Third-Party Call Centres’ Handling of Official Languages (Ref: 8621-C12-01/08)
Document: 4492718.zip - 313KB
2023-11-10 - Staff Letter - Description: Letter addressed to Vidéotron ltée - Subject: Request for Information regarding Third-Party Call Centres’ Handling of Official Languages - Extension Request by Vidéotron
2023-11-10 - NorthernTel
Description: Annual 9-1-1 Rate Calculation
Document: 4492506.zip - 40KB
2023-11-10 - Fibernetics Corporation
Description: Request for Information regarding Third-Party Call Centres’ Handling of Official Languages - Reference 8621-C12-01/08 - Response of Fibernetics Corporation
Document: 4492002.pdf - 649KB
2023-10-20 - Staff Letter - Description: Letter addressed to the Distribution List - Subject: Request for Information regarding Third-Party Call Centres’ Handling of Official Languages in the Event of a Default 9-1-1 Routed Call - Extension Request by TELUS
2023-10-17 - Telus Communications Inc.
Description: Third-Party Call Centres’ Handling of Official Languages in the Event of a Default 9-1-1 Routed Call – Commission staff request for information (“RFIs”) – Extension Request by TELUS Communications Inc. (“TELUS”).
Document: 4475978.pdf - 389KB
2023-10-13 - Staff Letter - Description: Letter addressed to the Distribution List - Subject: Correction to Request for Information (RFI) regarding Third-Party Call Centres’ Handling of Official Languages, 12 October 2023
2023-10-12 - Staff Letter - Description: Letter addressed to Bell Canada and TELUS Communications Inc. (and your affiliates) - Subject: Request for Information regarding Third-Party Call Centres’ Handling of Official Languages in the Event of a Default 9-1-1 Routed Call
2023-10-12 - Staff Letter - Description: Letter addressed to the Distribution List - Subject: Request for Information regarding Third-Party Call Centres’ Handling of Official Languages
2023-09-28 - Cogeco Communications inc.
Description: Demande de renseignements supplémentaires concernant l’accès aux services en français lors d’un appel 9-1-1 effectué par les abonnés des services VoIP – Réponse additionnelle de Cogeco
Document: 4467340.doc - 85KB
2023-08-03 - Google LLC
Description: I write in response to your July 19, 2023 letter regarding accidental 9-1-1 calls between April 2023 and May 2023 and Android’s Emergency SOS feature. Please see below for responses to each of your requests.
Document: 4432236.doc - 260KB
2023-07-28 - Cogeco Communications inc.
Description: Demande de renseignements supplémentaires concernant l’accès aux services en français lors d’un appel 9-1-1 effectué par les abonnés des services VoIP – Réponse de Cogeco
Document: 4427941.docx - 85KB
2023-07-19 - Staff Letter - Description: Letter addressed to Google LLC - Subject: Request for Information regarding updates to Android’s Emergency SOS Feature
2023-07-13 - Staff Letter - Description: Letter addressed to Cogeco Connexion Inc. - Subject: Follow-up request for information regarding access to French language services during a VoIP 9-1-1 call
2023-07-12 - Staff Letter - - Description: Letter addressed to Bell Canada - Subject: Request for Information regarding Bell Canada’s temporary embargo for NG9-1-1 Onboarding and Go-Live Activities
2023-06-26 - Bell Canada
Description: Pursuant to the Commission staff letter dated 15 June 2023, we are providing our responses to the Commission's Requests for Information.
Document: 4403028.zip - 156KB
2023-06-15 - Staff Letter - Description: Letter addressed to Bell Canada - Subject: Request for Information regarding Bell Canada’s temporary embargo for NG9-1-1 Onboarding and Go-Live Activities
2023-05-10 - Cogeco Communications inc.
Description: Cogeco Communications inc., pour et au nom de sa filiale Cogeco Connexion inc. (ci-après «Cogeco»), soumet la réponse suivante à la demande de renseignements du Conseil, datée du 5 mai 2023, en lien avec le sujet susmentionné.
Document: 4346191.doc - 90KB
2023-05-05 - Staff Letter- Description: Letter addressed to Cogeco Connexion Inc. - Subject: Request for information regarding access to French language services during a VoIP 9-1-1 call
2023-05-01 - Bell Canada
Description: In Decision 2022-284, the Commission issued a number of determinations related to the permissibility of hosted call handling solutions (CHS) for public safety answering points (PSAPs) in the context of next-generation 9-1-1 (NG9-1-1). The Commission also directed in Decision 2022-284 that in the event that new or updated NG9-1-1 user-to-network (UNI) specifications are not required for interconnection of the NG9-1-1 networks to demarcation points located at hosted CHS sites, NG9-1-1 network providers are to advise the Commission of this by way of a letter filed by 30 April 2023, which must include any relevant explanation as to why new or updated UNI interconnection specifications are not necessary.
Document: 4337143.doc - 35KB
2023-03-31 - Apple Inc.
Description: Attached hereto are Apple’s responses to the questions in Commission Staff’s letter of 1 March 2023 concerning the above-referenced matter.
Document: 4325570.zip - 277KB
2023-03-01 - Staff Letter - Description: Letter addressed to Apple Inc. - Subject: Request for Information regarding Apple Inc.’s Emergency SOS via satellite and Crash Detection services
2020-01-06 - City West Cable & Telephone Corp
Description: City West Cable and Telephone Corp. (“City West”) has been designated as a NG9-1-1 Network Provider by the Commission. Paragraph 25 of the decision noted above (“Decision 2019-353") directs all NG9-1-1 Network Providers to make their NG9-1-1 interconnecting specifications available to interconnecting parties and to file them with the Commission for information purposes by today’s date.
Document: 3780820.pdf - 74KB
2020-01-06 - Saskatchewan Telecommunications (SaskTel)
Description: Pursuant to the procedure established at paragraph 25 of Telecom Decision CRTC 2019-353 - CISC Emergency Services Working Group – Consensus report on matters related to the compatibility, reliability, resiliency, and security for next-generation 9-1-1, Saskatchewan Telecommunications (SaskTel) hereby provides, for the Commission’s information, its interconnection specifications for the provision of NG9-1-1 Voice service.
Document: 3778555.zip - 635KB
2020-01-06 - Bell Canada
Description: In keeping with the Commission's directions in Decision 2019-353, we are submitting for the Commission's information only, our interconnection specifications for the provisioning of Next Generation 9-1-1 (NG9-1-1) voice service. Specifically, we are submitting: the production Network-to-Network Interface (NNI) interconnection specifications to telecommunications service providers interconnecting to Bell in its NG9-1-1 serving territory; and the production User-to-Network Interface (UNI) interconnection specifications to public safety answering points interconnecting to Bell in its NG9-1-1 serving territory. We note that as a result of commercial arrangements which Bell has entered into to provide hosted NG9-1-1 service to small incumbent local exchange carriers (SILECs) operating in Ontario, and Quebec, these interconnection specifications will be used by those SILECs.
Document: 3778481.zip - 93KB
2020-01-06 - TELUS Comunicatons Inc.
Description: As a part of the Next-Generation 9-1-1 (“NG9-1-1”) deployment in Canada the Commission in TD 2019-353 at paragraph 25, directed NG9-1-1 service providers to make available to interconnecting parties and file for the Commission’s information, interconnection specifications that Originating Service Providers1(“OSPs”) and public safety answering points (“PSAPs”) will utilize to interconnect with their NG9-1-1 service provider’s networks.
Document: 3778440.pdf - 439KB
2018-11-30 - Bell Canada
Description: In keeping with the Commission's directions in Decision 2018-217, we are submitting our report outlining our activities with regard to Next Generation 9-1-1 (NG9-1-1) education and support for public safety answering points (PSAPs) and their governing authorities, up to the demarcation point between our NG9-1-1 networks and the PSAP. As requested, the report includes details of the actions that we have taken to date and describes our future plans in this regard.
Document: 3545676.zip - 93KB
2018-11-30 - Saskatchewan Telecommunications (SaskTel)
Description: Pursuant to the procedures established in Telecom Decision CRTC 2018-217, CISC Emergency Services Working Group consensus items – Next-generation 9-1-1 technical and operational considerations and trial logistics, Saskatchewan Telecommunications (SaskTel) submits its Report on NG9-1-1 Education and Support for PSAPs.
Document: 3545278.zip - 126KB
2018-11-30 - TELUS Communications Inc.
Description: In TD 2018-217, the Commission ordered, among other things, that each of TELUS, Bell Canada and SaskTel, in their roles as next-generation 9-1-1 (“NG9-1-1”) service providers, file reports with the Commission outlining their plans and activities to educate the Public Safety Answering Points in each of their respective ILEC territories on how to deploy NG9-1-1 efficiently and effectively. According to the Commission, the report should include “activities with regard to NG9-1-1 education and support for PSAPs and their governing authorities (e.g. bulletins, webinars, service advisor support), up to the demarcation point between the NG9-1-1 network provider and the PSAP.
Document: 3545283.pdf - 204KB
2018-10-01 - Bell Canada
Description: Further to the Commission's directions at paragraph 43 of Telecom Decision CRTC 2018-217, CISC Emergency Services Working Group consensus items – Next-generation 9-1-1 technical and operational considerations and trial logistics, as amended by the Commission's letter of 17 September 2018, we confirm that the Next Generation 9-1-1 trial User-to-Network and Network-to-Network specifications have been made available to the PSAPs and originating network providers participating in the trial, subject to the signature of a non disclosure agreement.
Document: 3218025.doc - 54KB
2018-08-27 - TELUS Communications Inc.
Description: In TD 2018-217, the Commission approved with a few exceptions the recommendations from Emergency Services Working Group ("ESWG") of CRTC Interconnection Steering Sommittee regarding ESRE0078, ESRE0079, ESRE0080, ESRE0081, and ESRE0082.
Document: 3198862.pdf - 269KB
2018-08-21 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers”) is in receipt of a letter filed by Bell Canada, dated 17 August 2018, concerning the above-noted Telecom Decision. In their August letter, Bell Canada is requesting an extension of the filing deadline by one month to provide the trial User-to-Network Interface (UNI) and trial Network-to-Network Interface (NNI) specifications.
Document : 3194533.docx - 909KB
2018-08-17 - Bell Canada
Description: In Decision 2018-217 , The Commission approved, with a few exceptions and modifications, the recommendations contained in the CRTC Interconnection Steering Committee's (CISC) Emergency Services Working Group's (ESWG) consensus reports ESRE0078, ESRE0079, ESRE0080, ESRE0081, and ESRE0082. It also set out requirements and best practices stemming from these recommendations.
Document: 3192299.docx - 40KB
2016-01-15 - TELUS Communications Company
Description: In TD 2015-432, the Commission directed all 9-1-1 network providers to continue to treat the 10-digit telephone numbers underlying a PSAP’s 9-1-1 lines as highly confidential, serve PSAP 9-1-1 and administrative lines from distinct switches, and in cases where it is not currently possible to serve PSAP 9-1-1 and administrative lines from distinct switches, avoid using the same telephone number range for both lines.
Document: 2518815.pdf - 414KB
2015-10-16 - Mobilicity
Description: Thank you for your letter to Howard Slawner dated October 2, 2015 regarding Text with 9-1-1 service implementation for Mobilicity customers.
Document: 2431860.pdf - 204KB
2015-09-18 - Rogers Communications
Description: Thank you for your letter to Gary Wong of Mobilicity dated September 4, 2015 regarding Text 9-1-1 implementation for Mobilicity customers.
Document: 2431860.docx - 899KB
2015-09-04 - Commission Letter - File #: 8665-C12-20080794 and 8621-C12-01/08 - Description: Letter addressed to Mobilicity - Subject: Text with 9-1-1 service implementation for Mobilicity customers
2015-08-31 - Rogers Communications Partnership
Description: Rogers Communications Partnership (Rogers) strongly believes that reliable access to emergency services for all of our customers is a critical corporate responsibility. We are committed to working with the Commission, 9-1-1 network providers, Public Safety Answering Points (PSAPs) and emergency responders to ensure that all Canadians have access to the best 9-1-1 services available.
Document: 2422699.zip - 1111KB
2015-08-31 - TELUS Communications Company
Description: In TD 2014-415, the Commission directed all wireless carriers operating where wireless E9-1-1 Phase II service is deployed to report to the Commission and to the ESWG, within 12 months of the date of TD 2014-415 on their respective performance in meeting the outlined requirements detailed in TD 2014-415, for the period of May 1, 2015 to July 31, 2015.
Document: 2422574.zip - 414KB
2015-08-31 - Execulink telecom Inc.
Description: Certain information contained in this submission is being provided in confidence to the Commission pursuant to section 39 of the Telecommunications Act and the directions provided by the Commission in the Appendix to Broadcasting and Telecom Information Bulletin CRTC 2010-961, Procedures for filing confidential information and requesting its disclosure in Commission proceedings, 23 December 2010, and amended in Telecom Information Bulletin CRTC 2010-961-1, dated 26 October 2012, (collectively, Information Bulletin 2010-961) to reflect the directives in Telecom Regulatory Policy CRTC 2012-592, Confidentiality of information used to establish wholesale service rates.
Document: 2421870.pdf - 83KB
2014-04-11 - Commission Letter - File #: 8621-C12-01/08 & 8665-C12-200807943 - Description: Letter addressed to the distribution List - Re: Text with 9-1-1 service user registration
2014-04-03 - Commission Letter - File #: 8621-C12-01-08 and 8665-C12-200807943 - Description: Letter addressed to Data & Audio Visual Enterprises Wireless Inc. (MOBILICITY Wireless) - Re: Mobilicity Text messaging with 9-1-1 service implementation deadline
2014-01-15 - Commission Letter - File #: 8621-C12-01/08 and 8665-C12-200807943 - Description: Letter addressed to Distribution List - Re: Text Messaging with 9-1-1 service implementation deadline
2011-12-06 - Rogers Communications Partnership
Description: Rogers Communications Partnership (“Rogers”) is in receipt of a letter dated November 30, 2011 submitted to the Commission by MTS Allstream (“MTSA”) regarding the above noted matter. In its letter, MTS noted that Bell Canada (“Bell”) had filed proposed amendments to various 9-1-1 agreements on October 4, 2011 through the CISC rather than using the tariff application process.
Document: 1646679.pdf - 48KB
2011-12-02 - Ontario Telecommunications Association
Description: The Ontario Telecommunications Association (“the OTA”) is receipt of a letter, dated 30 November 2011, by MTS Allstream regarding Bell Canada’s plans to introduce charges for competitor access to Bell Canada’s Automated Location Information (“ALI”) database. The OTA is representing the companies listed in the Appendix to this letter.
Document: 1645917.pdf - 84KB
2011-11-30 - MTS Allstream Inc.
Description: On 4 October 2011, Bell Canada (Bell) proposed to introduce charges for competitor access to Bell’s Automated Location Information (ALI) database by filing proposed revisions to its CLEC 911 Agreement, WSP 911 Agreement, Private Switch Operator 911 Agreement, Local Reseller Agreement, and ITC 911 Agreement. In its filing, Bell indicates that it has followed a similar filing approach in the past to introduce other services by amending these agreements.
Document: 1645911.doc - 158KB
2011-10-04 - Bell Canada
Description: Attached for the Commission's approval are proposed revisions to Bell Canada's (or the Company's) agreements for the provision of 9-1-1 services to competitive local exchange carriers (CLECs), wireless service providers (WSPs) and 9-1-1 service providers.
Document: 1623480.zip - 73KB
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