2010-04-30 - #: 8665-C12-201007229 - AC 2010-247 - Examen de la structure et du mandat du Commissaire aux plaintes relatives aux services de télécommunication

Déposer en utilisant les services en ligne

• Calendrier - Avis de consultation
• Liste des documents connexes

Calendrier - Avis de consultation 2010-247

Liste des documents connexes

Section 1 - Documents du Conseil
a) Avis de consultation, Décisions, etc.
b) Liste des parties intéressées
c) Correspondance aux parties

d) Demandes de renseignements

Section 2 - Documents du Commissaire aux plaintes relatives aux services de télécommunication (l'Agence)
a) Correspondance au Conseil
b) Observations
c) Observations en réplique

d) Plaidoyers finals

Section 4 - Documents des autres parties
a) Correspondance au Conseil
b) Observations
c) Observations en réplique
d) Demandes de comparution
e) Plaidoyers finals

Section 5 - Réponses aux demandes de renseignements (incluant les réponses complémentaires aux demandes de renseignements et de divulgation de renseignements)

Section 6 - Engagements

Section 7 - Transcription

Section 8 - Documents divers
a) Frais
b) Autres

Section 1a) Avis de consultation, Decision, etc.

2012-03-26 - Ordonnance de télécom CRTC 2012-178 Réclamation de frais Demande d’attribution de frais concernant la participation du Centre pour la défense de l’intérêt public au Comité directeur du CRTC sur l’interconnexion – Réunion du comité spécial sur l’élaboration d’un code concernant les politiques de débranchement et de dépôt
Numéros de dossiers : 8665-C12-201007229 et 4754-397

2011-11-14 - Décision de télécom CRTC 2011-702 Rapport de non-consensus du CDCI – Ébauche d’un code concernant les politiques de débranchement et de dépôt
Numéro de dossier : 8665-C12-201007229

2011-04-15 - Ordonnance de télécom CRTC 2011-252 Demande d’attribution de frais concernant la participation de l’Association des Sourds du Canada à l’instance qui a mené à l’avis de consultation de télécom 2010-247
Numéros de dossiers : 8665-C12-201007229 et 4754-383

2011-04-15 - Ordonnance de télécom CRTC 2011-253 Demande d’attribution de frais concernant la participation de l’Union des consommateurs à l’instance qui a mené à l’avis de consultation de télécom 2010-247
Numéros de dossiers : 8665-C12-201007229 et 4754-384

2011-04-15 - Ordonnance de télécom CRTC 2011-254 Demande d’attribution de frais concernant la participation du Centre pour la défense de l’intérêt public à l’instance qui a mené à l’avis de consultation de télécom 2010-247
Numéros de dossiers : 8665-C12-201007229 et 4754-385

2011-01-26 - Politique réglementaire de télécom CRTC 2011-46 Examen du Commissaire aux plaintes relatives aux services de télécommunication
Numéro de dossier : 8665-C12-201007229

2010-12-08 - Décision de télécom CRTC 2010-921 Examen du Commissaire aux plaintes relatives aux services de télécommunication –Décision concernant l’adhésion
Numéro de dossier : 8665-C12-201007229

2010-08-12 - Avis de consultation de télécom CRTC 2010-247-1 Avis d’audience Avis d’audience - Examen du Commissaire aux plaintes relatives aux services de télécommunication
Modifications à la procédure
Numéro de dossier : 8665-C12-201007229

Section 1c) Correspondance aux parties

2010-11-24 - Lettre du Conseil
Description : Lettre adressée aux Parties intéressées - Objet : Modification de l’organisation et du déroulement de la consultation publique concernant l’avis de consultation 2010-247

2010-11-04 - Lettre du Conseil
Description : Lettre adressée à la liste de distribution - Objet : Organisation et déroulement de la consultation publique dans le cadre de l’Avis de consultation 2010-247

2010-07-13 - Lettre du Conseil
Description : Lettre adressée à l'Union des consommateurs - Objet : Avis de consultation de télécom CRTC 2010-247 – Demande en vue de pouvoir interroger le Commissaire aux plaintes relatives aux services de télécommunication

Section 1d) Demandes de renseignements

2010-04-30 - Lettre du Conseil
Description : Lettre adressée à Commissaire aux plaintes relatives aux services de télécommunication inc. (l’Agence) - Objet : Examen du Commissaire aux plaintes relatives aux services de télécommunication

Section 2a) Correspondance au Conseil

2014-06-25 - Commissioner for Complaints for Telecommunications Services (the Agency or CCTS)
Description : With the coming into force of the Canada Not-for-profit Corporations Act (CNPCA), CCTS has been required to make amendments to its By-law.
Document : 2164864.zip - 246 Ko

2010-11-26 - Commissioner for Complaints for Telecommunications Services (the Agency or CCTS)
Description : Further to the directions on procedure in the above referenced proceeding issued by the Commission on 24 November 2010, this is to confirm that the Commissioner for Complaints for Telecommunications Services will be delivering oral rebuttal argument at the upcoming hearing.
Document : 1466161.doc - 321 Ko

2010-07-12 - Commissioner for Complaints for Telecommunications Services (the Agency or CCTS)
Description : Further to the Commission’s directions on procedure in the above referenced Telecom Notice of Consultation, this is to confirm that the Commissioner for Complaints for Telecommunications Services will participate in the public consultation to be conducted by the Commission, beginning 27 September 2010.
Document : 1416998.doc - 341 Ko

Section 2b) Observations

Aucun document

Section 2c) Observations en réplique

2010-07-12 - Commissioner for Complaints for Telecommunications Services (the Agency or CCTS)
Description : In TNC 2010-247 the Commission initiated a proceeding to review the structure and mandate of the Commissioner for Complaints for Telecommunications Services (the Agency or CCTS). The Commission stated its intention to examine the Agency’s (a) membership, (b) its governance and voting structure; (c) its mandate; (d) the remedies CCTS awards; and (e) other matters, including the accessibility of CCTS's services, the Agency’s public awareness and outreach campaigns and CCTS’s overall effectiveness.
Document : 1415759.doc - 378 Ko

Section 2d) Plaidoyers finals

Supprimé du processus

Section 4a) Correspondance au Conseil

2010-12-01 - Commissioner for Complaints for Telecommunications Services (the Agency or CCTS
Description : Oral rebuttal
Document : 1468499.doc - 40 Ko

2010-12-01 - Public Interest Advocacy Centre (PIAC)
Description : Oral rebuttal
Document : 1468491.pdf - 391 Ko

2010-12-01 - Bell Aliant Regional Communications, Limited Partnership (on behalf of itself and its affiliates subject to the Commissioner for Complaints for Telecommunications Services (CCTS)) and Bell Canada (on behalf of itself and its affiliates subject to the CCTS), (the Companies)
Description : Oral rebuttal
Document : 1468482.doc - 41 Ko

2010-12-01 - MTS Allstream Inc.
Description : Oral rebuttal
Document : 1468473.doc - 72 Ko

2010-12-01 - TELUS Communications Company
Description : Oral rebuttal
Document : 1468478.pdf - 49 Ko

2010-12-01 - Cogeco Cable Inc., Rogers Communications Inc., Quebecor Media Inc., on behalf of its affiliate Videotron Ltd., and Shaw Communications (The Cable Carriers)
Description : Oral rebuttal
Document : 1468467.doc - 25 Ko

2010-11-30 - Cogeco Cable Inc., Rogers Communications Inc., Quebecor Media Inc., on behalf of its affiliate Videotron Ltd., and Shaw Communications (The Cable Carriers)
Description : Oral presentation
Document : 1468338.doc - 29 Ko

2010-11-30 - TELUS Communications Company
Description : Oral presentation
Document : 1468336.doc - 65 Ko

2010-11-29 - MTS Allstream Inc.
Description : Oral presentation
Document : 1468334.doc - 77 Ko

2010-11-29 - Bell Aliant Regional Communications, Limited Partnership (on behalf of itself and its affiliates subject to the Commissioner for Complaints for Telecommunications Services (CCTS)) and Bell Canada (on behalf of itself and its affiliates subject to the CCTS), (the Companies)
Description : Oral Presentation
Document : 1468329.doc - 42 Ko

2010-11-29 - Public Interest Advocacy Centre (PIAC)
Description : Oral Presentation
Document : 1468321.pdf - 1004 Ko

2010-11-29 - Commissioner for Complaints for Telecommunications Services (the Agency or CCTS
Description : Oral Presentation
Document : 1468320.pdf - 236 Ko

2010-11-26 - TELUS Communications Company
Description : TELUS a reçu la lettre du Conseil demandant d’informer la secrétaire de l’audience de notre intention de présenter une réfutation verbale. 
Document : 1466157.doc - 33 Ko

2010-11-25 - Bell Aliant Regional Communications, Limited Partnership (on behalf of itself and its affiliates subject to the Commissioner for Complaints for Telecommunications Services (CCTS)) and Bell Canada (on behalf of itself and its affiliates subject to the CCTS), (the Companies)
Description : As requested in the Commission's letter of 24 November 2010, Bell Aliant Regional Communications, Limited Partnership (on behalf of itself and its affiliates subject to the Commissioner for Complaints for Telecommunications Services (CCTS)) and Bell Canada (on behalf of itself and its affiliates subject to the CCTS) hereby provide the Commission with notice of their intent to participate in the oral rebuttal phase.
Document : 1466092.doc - 70 Ko

2010-11-25 - Cogeco Cable Inc., Rogers Communications Inc., Quebecor Media Inc., on behalf of its affiliate Videotron Ltd., and Shaw Communications (The Cable Carriers)
Description : Pursuant to the Commission’s letter of 24 November 2010 amending the organization and conduct of the public consultation for Notice of Consultation 2010-247, the Cable Carriers hereby advise the Commission of their intention to participate in the oral rebuttal argument phase of the forthcoming public consultation proceeding.
Document : 1466095.pdf - 56 Ko

2010-11-25 - MTS Allstream Inc.
Description : Pursuant to the Commission’s letter of 24 November 2010 amending the organization and conduct of the public consultation for Notice of Consultation 2010-247, MTS Allstream hereby advises the Commission of its intention to participate in the oral rebuttal argument phase of the forthcoming public consultation proceeding.
Document : 1466125.pdf - 37 Ko

2010-11-25 - Public Interest Advocacy Centre (PIAC)
Description : The Public Interest Advocacy Centre (PIAC) on behalf of Consumers’ Association of Canada and Canada Without Poverty (CAC/CWP) (the “Consumer Groups”) is in receipt of the Commission’s conduct letter of 25 November 2010 regarding the oral reply component of this proceeding. Pursuant to the procedures established in that letter, the Consumer Groups hereby give notice of their intention to participate fully in the oral rebuttal stage.
Document : 1465879.pdf - 26 Ko

2010-11-24 - Union des consommateurs
Description : Union des consommateurs souhaite aviser le Conseil, que nous ne participerons pas aux audiences du 29 novembre 2010.
Document : 1465287.pdf - 255 Ko

2010-08-11 - Shaw Communications Inc.
Description : On 12 July 2010, Shaw Communications Inc. (Shaw) submitted its notice of intention to participate in the oral proceeding related to TNC 2010-247.
Document : 1426923.pdf - 75 Ko

Section 4b) Observations

Observations reçues électroniquement

2010-06-28 - Union des consommateurs
Description : Veuillez trouver ci-jointes les observations d’Union des consommateurs dans le cadre de l’avis de consultation de Télécom CRTC 2010-247.
Document : 1412425.zip - 909 Ko

2010-06-28 - Canadian Association of the Deaf (CAD)
Description : Comments from the Canadian Association fo the Deaf
Document : 1412423.doc - 33 Ko

2010-06-28 - Distributel Communications Limited
Description : Distributel Communications Limited is filing these comments in response to Telecom Notice of Consultation CRTC 2010-247 Review of the Commissioner for Complaints for Telecommunications Services (CCTS).
Document : 1411701.doc – 100 Ko

2010-06-28 – Verizon Canada Ltd.
Description : In accordance with the procedures set out in Review of the Commissioner for Complaints for Telecommunications Services, Telecom Notice of Consultation CRTC 2010-247 (TNC 2010-247), the following constitutes the comments of Verizon Canada Ltd. (Verizon Canada) in this proceeding.
Document : 1411703.pdf – 2 Ko

2010-06-28 – Canadian Cable Systems Alliance Inc. (CCSA)
Description : The Canadian Cable Systems Alliance Inc. (“CCSA”) represents small and independent BDUs across Canada. CCSA speaks on regulatory matters for over 100 companies operating in all Canadian jurisdictions except New Brunswick and Prince Edward Island.
Document : 1411705.pdf – 176 Ko

2010-06-28 – Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description : The Public Interest Advocacy Centre (PIAC) on behalf of Consumers’ Association of Canada and Canada Without Poverty (CAC/CWP) hereby files their comments in relation to the above-noted proceeding.
Document : 1411707.zip – 96 Ko

2010-06-28 – Saskatchewan Telecommunications (SaskTel)
Description : In accordance with the procedure outlined in Telecom Notice of Consultation CRTC 2010-247, Review of the Commissioner for Complaints for Telecommunication Services, Saskatchewan Telecommunications (SaskTel) submits the following Comments.
Document : 1411710.zip – 91 Ko

2010-06-28 - Cogeco Cable Inc., Rogers Communications Inc., and Quebecor Media Inc., on behalf of its affiliate Videotron Ltd. (the Cable Carriers)
Description : The following comments are submitted by Cogeco Cable Inc., Rogers Communications Inc., and Quebecor Media Inc., on behalf of its affiliate Videotron Ltd. (collectively, the Cable Carriers) pursuant to the procedure established in Telecom Notice of Consultation 2010-247, Review of the Commissioner for Complaints for Telecommunications Services, (TNC 2010-247).
Document : 1411713.pdf – 92 Ko

2010-06-28 – MTS Allstream Inc.
Description : In accordance with the procedure established in Telecom Notice of Consultation CRTC 2010-247, Review of the Commissioner for Complaints for Telecommunications Services, 30 April 2010 (TNC 2010-247), MTS Allstream Inc. (MTS Allstream) is submitting its comments on the matters raised in TNC 2010-247 regarding the review of the Commissioner for Complaints for Telecommunications Services.
Document : 1411715.pdf – 111 Ko

2010-06-28 - Bell Aliant Regional Communications, Limited Partnership (on behalf of itself and its affiliates subject to the Commissioner for Complaints for Telecommunications Services (CCTS)) and Bell Canada (on behalf of itself and its affiliates subject to the CCTS), (the Companies)
Description : Pursuant to the processes set out in Telecom Notice of Consultation 2010-247, Review of the Commissioner for Complaints for Telecommunications Services (TNC 2010-247) Bell Aliant Regional Communications, Limited Partnership (on behalf of itself and its affiliates subject to the Commissioner for Complaints for Telecommunications Services (CCTS)) and Bell Canada (on behalf of itself and its affiliates subject to the CCTS), (collectively, the Companies) submit the following comments.
Document : 1411717.zip – 56 Ko

2010-06-28 - TELUS Communications Company
Description : The Commission has previously noted that it would initiate a review of the structure, mandate, and associated matters of the Commissioner for Complaints for Telecommunications Services Inc. (“CCTS”).
Document : 1411720.pdf – 93 Ko

2010-06-28 - Shaw Communications Inc.
Description : These comments are submitted by Shaw Communications Inc. (“Shaw”) in accordance with the procedures established by the Commission in Telecom Notice of Consultation CRTC 2010-247, Review of the Commissioner for Complaints for Telecommunications Services (the “Notice”).
Document : 1411722.pdf – 162 Ko

2010-05-21 - Kim Timmers
Description : Comment
Document : 1426952.htm - 3 Ko

Section 4c) Observations en réplique

2010-07-12 - TELUS Communications Company
Description : TELUS Communications Company (“TELUS”) has reviewed the comments filed
by various parties in TNC 2010-247. TELUS herein provides certain Reply
Comments on behalf of both TELUS and Koodo Mobile.
Document : 1416988.pdf - 111 Ko

2010-07-12 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description : The Public Interest Advocacy Centre (PIAC) on behalf of Consumers’ Association of Canada and Canada Without Poverty (CAC/CWP) hereby files their reply comments in relation to the above-noted proceeding.
Document : 1416984.zip - 85 Ko

2010-07-12 - Cogeco Cable Inc., Rogers Communications Inc., and Quebecor Media Inc., on behalf of its affiliate Videotron Ltd. (the Cable Carriers)
Description : The following Reply Comments are submitted by Cogeco Cable Inc., Rogers Communications Inc., and Quebecor Media Inc., on behalf of its affiliate Videotron Ltd. (collectively, the Cable Carriers) pursuant to the procedure established in Telecom Notice of Consultation 2010-247, Review of the Commissioner for Complaints for Telecommunications Services (TNC 2010-247).
Document : 1416971.pdf - 85 Ko

2010-07-12 - MTS Allstream Inc.
Description : MTS Allstream Inc. (MTS Allstream) herein provides reply comments in response to the submissions made by other parties to Telecom Notice of Consultation CRTC 2010-247 – Review of the Commissioner of Complaints for Telecommunications Services (TNC 2010-247).
Document : 1416964.pdf - 68 Ko

2010-07-12 - Bell Aliant Regional Communications, Limited Partnership (on behalf of itself and its affiliates subject to the Commissioner for Complaints for Telecommunications Services (CCTS)) and Bell Canada (on behalf of itself and its affiliates subject to the CCTS), (the Companies)
Description : Pursuant to the process set out in Telecom Notice of Consultation 2010-247, Review of the Commissioner for Complaints for Telecommunications Services (TNC 2010-247) Bell Aliant Regional Communications, Limited Partnership (on behalf of itself and its affiliates subject to the Commissioner for Complaints for Telecommunications Services (CCTS)) and Bell Canada (on behalf of itself and its affiliates subject to the CCTS), (collectively, the Companies) submit the following reply comments.
Document : 1416924.zip - 61 Ko

2010-07-12 - Saskatchewan Telecommunications (SaskTel)
Description : In accordance with the procedure outlined in Telecom Notice of Consultation CRTC 2010-247, Review of the Commissioner for Complaints for Telecommunication Services, Saskatchewan Telecommunications (SaskTel) submits the following Reply Comments.
Document : 1415747.zip - 95 Ko

Section 4d) Demandes de comparution

2010-10-19 - Shaw Communications Inc.
Description : Shaw Communications Inc. (Shaw) herein submits its notice of intention to participate in the oral proceeding related to TNC 2010-247 commencing November 29, 2010.
Document : 1452957.pdf - 76 Ko

2010-07-12 - Commissioner for Complaints for Telecommunications Services (the Agency or CCTS)
Description : Further to the Commission’s directions on procedure in the above referenced Telecom Notice of Consultation, this is to confirm that the Commissioner for Complaints for Telecommunications Services will participate in the public consultation to be conducted by the Commission, beginning 27 September 2010.
Document : 1416998.doc - 341 Ko

2010-07-12 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description : The Public Interest Advocacy Centre (PIAC) on behalf of Consumers’ Association of Canada and Canada Without Poverty (CAC/CWP) hereby files their reply comments in relation to the above-noted proceeding.
Document : 1451475.pdf - 26 Ko

2010-07-12 - Union des consommateurs
Description : Union des consommateurs souhaite participer aux audiences publiques dans le cadre de l’Avis de consultation de télécom CRTC 2010-247.
Document : 1416873.pdf - 254 Ko

2010-07-12 - Bell Aliant Regional Communications, Limited Partnership
Description : Pursuant to the process set out at paragraph 15 of Telecom Notice of Consultation 2010-247, Review of the Commissioner for Complaints for Telecommunications Services Bell Aliant Regional Communications, Limited Partnership (on behalf of itself and its affiliates subject to the Commissioner for Complaints for Telecommunications Services (CCTS)) and Bell Canada (on behalf of itself and its affiliates subject to the CCTS), (collectively, the Companies) hereby provide the Commission with notice of their intent to participate in the oral hearing and make presentations.
Document : 1416597.doc - 71 Ko

2010-07-12 - Shaw Communications Inc.
Description : Pursuant to paragraph 15 of TNC 2010-247, Shaw Communications Inc. (Shaw) hereby notifies the Commission of its intention to make an oral presentation at the public
consultation commencing 27 September 2010.
Document : 1416611.pdf - 74 Ko

2010-07-12 - TELUS Communications Company (TCC)
Description :  In accordance with the procedures identified in paragraph 15 of TNC 2010-247, TELUS Communications Company hereby notifies the Commission of its intention to make an
oral presentation at the public consultation scheduled to begin on 27 September 2010 in
Gatineau.
Document : 1416609.pdf - 34 Ko

2010-07-12 - Cogeco Cable Inc., Rogers Communications Inc., and Quebecor Media Inc., on behalf of its affiliate Videotron Ltd. (The Cable Carriers)
Description : Pursuant to the process set out at paragraph 15 of Telecom Notice of Consultation 2010-247, Review of the Commissioner for Complaints for Telecommunications Services, Cogeco Cable Inc., Rogers Communications Inc., and Quebecor Media Inc., on behalf of its affiliate Videotron Ltd. (collectively, the Cable Carriers) hereby provide the Commission with notice of their intent to participate in the oral hearing and make presentations.
Document : 1416610.pdf - 54 Ko

2010-07-12 - MTS Allstream Inc.
Description : In accordance with the procedures identified in paragraph 15 of Telecom Notice of Consultation CRTC 2010-247 – Review of the Commissioner of Complaints for Telecommunications Services, MTS Allstream Inc. is hereby notifying the Commission of its intention to make an oral presentation at the public consultation scheduled to begin on 27 September 2010 in Gatineau.
Document : 1416606.pdf - 48 Ko

Section 4e) Plaidoyers finals

Aucun document

Section 5 - Réponses aux demandes de renseignements (incluant les réponses complémentaires aux demandes de renseignements et de divulgation de renseignements)

2010-10-28 - Commissioner for Complaints for Telecommunications Services (CCTS)
Description : In accordance with the CCTS’s response to interrogatory CCTS(CRTC)30Apr10-2 TNC 2010-247 as amended by the Commission’s determination in paragraph 2 of its letter of 12 August 2010, please find attached CCTS’s 2009-2010 Annual Report (Attachment 1).
Document : 1459637.zip - 2162 Ko

2010-06-21 - Commissioner for Complaints for Telecommunications Services (CCTS)
Description :  This is further to the responses submitted by CCTS on 31 May 2010 to the Commission's interrogatories of 30 April 2010 in the above references proceeding.
Document : 1410014.zip - 1027 Ko

2010-05-31 - Commissioner for Complaints for Telecommunications Services (CCTS)
Description : Further to Commission staff’s letter of 30 April 2010 in the above referenced proceeding, I am pleased to provide in Attachment 1, an introduction from Mary Gusella, Chair of the CCTS Board of Directors, and the Commissioner for Complaints for Telecommunications Services’ (CCTS) responses to the Commission’s interrogatories.
Document : 1400969.zip - 6098 Ko

Section 6 - Engagements

2010-11-29 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description : The Public Interest Advocacy Centre (PIAC) on behalf of Consumers’ Association of Canada and Canada Without Poverty (CAC/CWP) hereby provides the answers to undertakings given during its oral presentation today.
Document : 1467339.zip - 28 Ko

Section 8b) Autres

2011-04-18 - Saskatchewan Telecommunications (SaskTel)
Description : Pursuant to Telecom Regulatory Policy CRTC 2011-46, attached are revisions to SaskTel's General Tariff – Basic Services.
Document : 1557617.zip - 24 Ko

Mise à jour : 2014-07-11

Date de modification :

2008-09-03