8660-C12-201000116 - Société TELUS Communications - Rapports sur les indicateurs de la qualité du service de détail - Suite à la décision 2008-105

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2020-07-31 - TELUS Communications Company
Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its Second Quarter 2020 Retail Quality of Service results.
Document: 3898537.zip - 293 Ko

2020-05-01 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS hereby files its first Quarter 2020 Retail Quality of Service results.
Document: 3846636.zip - 293 Ko

2020-01-30 - TELUS Communications Company
Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its fourth Quarter 2019 Retail Quality of Service results..
Document: 3902800.zip - 293 Ko

 

2019-11-13 - Lettre du Conseil - Dossier # : 8660-C12-201000116 - 8000-C12-201909780 - Description : Lettre adressée aux diverses partie - Objet : Répliques à la demande de renseignements concernant des interruptions importantes des services de télécommunication – Demande de divulgation au dossier public de certains renseignements déposés à titre confidentiel

2019-10-30 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS hereby files its third Quarter 2019 Retail Quality of Service results.
Document: 3744799.zip - 295 Ko

2019-10-10 - TELUS Communications Inc.
Description: TELUS Communications Inc. (“TELUS”) is in receipt of a letter from Marc Nanni dated September 30, 2019, seeking disclosure of certain information filed in confidence with the Commission. TELUS files this reply in accordance with Rule 33(3) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure (“Rules”).
Document: 3728962.pdf - 348 Ko

2019-10-01 - Lettre du Conseil - Description : Lettre adressée aux diverses partie - Objet : Réponses à la demande de renseignements concernant des interruptions importantes des services de télécommunication dans les provinces de l’Atlantique – Demande de divulgation au dossier public de certains renseignements déposés à titre confidentiel

2019-09-18 - TELUS Communications Inc.
Description: Please find attached TELUS’ responses to requests for information, further to
correspondence from Commission staff dated September 13, 2019.
Document: 3714621.zip - 686 Ko

2019-09-13 - Lettre du Conseil - Dossier #: 8660-C12-201000116 - Description: Lettre adressée aux diverses partie - Objet : Demande de renseignements concernant des interruptions importantes des services de télécommunication

2019-07-31 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its second Quarter 2019 Retail Quality of Service results.
Document : 3687235.zip - 294KB

2019-04-30 - TELUS Communications Company
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its first Quarter 2019 Retail Quality of Service results.
Document : 3638394.zip - 285 Ko

2019-01-31 - TELUS Communications Company
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS hereby files its fourth Quarter 2018 Retail Quality of Service results.
Document : 3585243.zip - 286 Ko

2018-08-01 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS hereby files its Second Quarter 2018 Retail Quality of Service results.
Document : 3184032.zip - 292 Ko

2018-04-30 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS hereby files its First Quarter 2018 Retail Quality of Service results.
Document : 3113824.zip - 150 Ko

2018-01-31 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS hereby files its Fourth Quarter 2017 Retail Quality of Service results.
Document : 3057633.zip - 49 Ko

2017-10-31 - Société TELUS Communications
Description : Following an internal corporate reorganization on October 1, 2017, TELUS Communications Company ("TCC") business will be carried on by TELUS Communications Inc. ("TELUS", “TCI” or the "Company").
Document : 3000891.zip - 133 Ko

2017-07-31 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Second Quarter 2017 Retail Quality of Service results.
Document : 2943337.zip - 140 Ko

2016-10-28 - Société TELUS Communications
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Second Quarter 2016 Retail Quality of Service results.
Document: 2730602.zip - 151 Ko

2016-08-03 - Société TELUS Communications
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Second Quarter 2016 Retail Quality of Service results.
Document : 2672450.zip - 130 Ko

2016-06-14 - Société TELUS Communications
Description: TELUS Communications Company (“TELUS” or the “Company”) is hereby notifying the Commission of a pending adverse event exclusion application pursuant to Finalization of quality of service rate rebate plan for competitors, Telecom Decision CRTC 2005-20, Retail quality of service rate adjustment plan and competitor quality of service rate rebate plan - Adverse events, Telecom Decision CRTC 2007-102, and TELUS Communications Company - Application to exclude certain quality of service results from the rate rebate plan for competitors due to adverse events, Telecom Decision CRTC 2013-136 (“Decision 2013-136”), In this pending application, TELUS will be requesting to have certain results adjusted for various quality of service (“Q of S”) indicators starting in May and/or June 2016 for the purpose of calculating the Competitor Rate Rebate Plan.
Document: 2647343.pdf - 92 Ko

2016-05-04 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its First Quarter 2016 Retail Quality of Service results.
Document : 2595765.zip - 130 Ko

2016-02-02 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Fourth Quarter 2015 Retail Quality of Service results.
Document : 2532844.zip - 48 Ko

2015-11-05 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Third Quarter 2015 Retail Quality of Service results.
Document : 2466007.zip - 31 Ko

2015-07-31 - Société TELUS Communications (STC)
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Second Quarter 2015 Retail Quality of Service results.
Document : 2405230.zip - 48 Ko

2015-05-01 - Société TELUS Communications (STC)
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Frist Quarter 2015 Retail Quality of Service results.
Document : 2329067.zip - 139 Ko

2015-02-06 - Société TELUS Communications (STC)
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Fourth Quarter 2014 Retail Quality of Service results.
Document: 2275035.zip - 139 Ko

2014-11-04 - Société TELUS Communications (STC)
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Third Quarter 2014 Retail Quality of Service results.
Document : 2224091.zip - 139 Ko

2014-08-12 - Société TELUS Communications (STC)
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Second Quarter 2014 Retail Quality of Service results.
Document : 2181099.zip - 152 Ko

2014-05-06 - Société TELUS Communications (STC)
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its First Quarter 2014 Retail Quality of Service results.
Document : 2125793.zip - 139 Ko

2014-02-04 - Société TELUS Communications (STC)
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Fourth Quarter 2013 Retail Quality of Service results.
Document : 2069424.zip - 44 Ko

2013-11-06 - Société TELUS Communications (STC)
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Third Quarter 2013 Retail Quality of Service results.
Document : 2008419.zip - 79 Ko

2013-08-06 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Second Quarter 2013 Retail Quality of Service results.
Document : 1951362.zip - 77 Ko

2013-05-15 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its First Quarter 2013 Retail Quality of Service results.
Document : 1908044.zip - 52 Ko

2013-02-14 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Fourth Quarter 2012 Retail Quality of Service results.
Document : 1883149.zip - 77 Ko

2012-11-14 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Third Quarter 2012 Retail Quality of Service results.
Document : 1795690.zip - 68 Ko

2012-08-14 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Second Quarter 2012 Retail Quality of Service results.
Document : 1752540.zip - 58 Ko

2012-05-15 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its First Quarter 2012 Retail Quality of Service results.
Document : 1718147.zip - 68 Ko

2012-02-15 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Fourth Quarter 2011 Retail Quality of Service results
Document : 1675237.zip - 69 Ko

2011-11-15 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Third Quarter 2011 Retail Quality of Service results.
Document : 1638543.zip - 87 Ko

2011-08-09 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Second Quarter 2011 Retail Quality of Service results.
Document : 1598924.zip- 49 Ko

2011-05-13 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its First Quarter 2011 Retail Quality of Service results.
Document : 1568800.zip - 46 Ko

2011-02-15 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Fourth Quarter 2010 Retail Quality of Service results.
Document : 1510564.zip - 39 Ko

2010-11-10 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Third Quarter 2010 Retail Quality of Service results.
Document : 1460531.zip - 48 Ko

2010-08-12 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Second Quarter 2010 Retail Quality of Service results.
Document : 1426263.zip - 31 Ko

2010-05-14 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its First Quarter 2010 Retail Quality of Service results.
Document : 1393675.zip - 28 Ko

2010-02-12 - Société TELUS Communications
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Fourth Quarter 2009 Retail Quality of Service results.
Document : 1358604.zip - 28 Ko


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