Cell phone services

Our role is to protect the safety and interest of Canadians while maintaining high-quality cell phone services at affordable prices.

We strive to protect the safety and interests of Canadians by:

enforcing the Unsolicited Telecommunications Rules and the National Do Not Call List
regulating telecommunications providers, including major telephone companies
approving tariffs and certain agreements for the telecommunications sector
working to improve network reliability and how service providers report outages
encouraging competition in telecommunications markets to ensure that Canadians have a choice of innovative and affordable services

We generally do not regulate the retail rates for phone services.

Most requested

Learn about how we are helping Canadians make informed choices about their cell phone services.

Learn about the NPAS and how you can receive public alerts.

Learn about handsets, message relay services (MRS), Video Relay Service (VRS), and 9-1-1 services for people with disabilities.

Learn about our role in making services more reliable and dealing with home phone, mobile, and Internet outages.

Learn about what we are doing to foster competition in the wireless services market.

We are seeking views on the tools Canadians need to make informed decisions about their Internet and cellphone services.

We are considering ways to improve telecommunications services in the Far North.

We are reviewing Video Relay Service (VRS) in Canada to ensure it meets users’ needs.