Mobile Phones

A high quality phone system is crucial to providing Canadians with access to a world-class communication system. We want Canadians to be able to connect to quality and innovative communication services at affordable prices. We strive to protect the safety and interests of Canadians by:

  • enforcing the Unsolicited Telecommunications Rules and the National Do Not Call List;
  • regulating telecommunications carriers, including major telephone companies;
  • approving tariffs and certain agreements for the telecommunications sector; and
  • encouraging competition in telecommunications markets to ensure that Canadians have a choice of innovative and affordable services.

We do not intervene in the retail rates for most communication services.


Your Consumer Rights (the Wireless Code)

Every Canadian with a mobile plan is protected by the Wireless Code. The Wireless Code explains your consumer rights and the rules your provider must follow.

Data-Only Wireless Plans in Canada

The wireless market in Canada is evolving. Learn more about the introduction of the new data-only wireless options and find a plan that is right for you.

Make a Complaint

How to make a complaint about your mobile phone services online, by email and by phone.

Phone Services for People with Disabilities

Handsets, message relay services (MRS), video relay services (VRS), and 9-1-1 services for people with disabilities. You have the right to an accessible mobile phone.

Public Alerts and the National Public Alerting System (NPAS)

Learn more about the NPAS and how you can receive public alerts.

Postpaid versus Prepaid Services

The Wireless Code establishes basic rights for all wireless consumers. However, there are some differences between postpaid and prepaid services.

Data Plans, Data Usage and Overage Charges

Service providers must notify you before you reach $50 in data overage fees during a billing cycle. Monitor your data usage!

Find a Phone Provider

Find service providers near you, change your provider, and compare services.

Switch Providers and Keep your Number

How to switch service providers and keep your number when you switch. Calculate your cancellation fees or cancel your services.

Roaming Charges

What is roaming? Manage your charges and figure out what you need to do before you travel.

Talk, Text & Data: Pick the Best Plan

Find a provider, compare and pick a plan that fits your needs and know what questions you should ask yourself before you change your telecommunications service. Find tips on how to use your data efficiently.

What we are doing

Policies, Decisions and Orders

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