Accessible Phone Services

Relay services enable people with hearing or speech disabilities to place and receive telephone calls.

Wireless service providers must offer at least one mobile handset for persons who are blind and/or have moderate to severe mobility or cognitive disabilities.

In certain areas, text message access to 9-1-1 services is now available for hearing or speech impaired Canadians.


Video relay service (VRS)

Information about VRS and the Canadian Administrator of VRS.

Message relay service (MRS)

Information about TTY and IP relay services.


Information about handsets (e.g., smart phones, cellular phones and personal digital assistant (PDA) devices).

9-1-1 Services

Information about how 9-1-1 services work in Canada.

What we are doing

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