Consultation on Video Relay Service in Canada

A sign language interpretation of the notice of consultation is available as a video playlist.


Current status: Closed

Reply period: People who participated in the consultation have until October 19, 2023, to comment or clarify what was discussed

From March 14, 2022 to May 16, 2022 Video Relay Service (VRS) users were invited to provide their initial comments and to tell us if they want to participate in a virtual discussion session in ASL or LSQ to provide feedback about their experiences using VRS.

See the “What we learned” section to find the comments that were submitted.

To understand if Video Relay Service (VRS) is meeting Canadians’ needs, we launched a formal review of the service. VRS is a basic telecommunications service that enables people with hearing or speech disabilities who use sign language to communicate with voice telephone users. An operator relays the conversation from sign language to spoken language and vice versa, for example from American Sign Language (ASL) to English, or from Langue des signes québécoise (LSQ) to French.

What has happened so far

Reply period: Open until October 19, 2023

People who participated in our virtual discussion sessions as well as those who participated in the initial consultation phase have until October 19, 2023, to reply to what was discussed. If you participated and want to submit a final reply, visit our reply page to the proceeding 2021-102 for more information. Recordings of the virtual discussion sessions have been made available in English and French, with ASL and LSQ interpretations respectively, and both include captioning. Written transcripts are also available.

In addition, the Canadian Administrator of Video Relay Service (CAV) also has until November 3, 2023, to comment on what was said throughout the consultation.

After the final reply periods have ended, and all comments have been collected and considered, the CRTC will take all comments into consideration and issue a decision.

Key topics for discussion

To better understand the state of VRS in Canada, we asked VRS users and other Canadians to provide their views on the following topics:

Learn more about the topics for discussion set out in the Notice of Consultation.

ASL – VRS Review Conclusion: Video Summary

What we learned

Related information


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