Share your views and ideas on Video Relay Service in Canada

Current status: Suspended

Start date: March 11, 2021
End date: Revised deadline will be announced at a later date

Your opinion matters! We’re seeking input from Canadians about Video Relay Service (VRS). VRS is a basic telecommunications service that enables people with hearing or speech disabilities who use sign language to communicate with voice telephone users. An operator relays the conversation from sign language to spoken language and vice versa, for example from American Sign Language (ASL) to English, or from Langue des signes québécoise (LSQ) to French.

The CRTC established requirements for the Canadian VRS in 2014 and the service was launched by the Canadian Administrator of VRS in 2016. The Commission took the first step to review the VRS in 2019-2020 by conducting focus group research. For the next step of our review, we have launched a formal consultation and want to hear from you!

Notice of Consultation: Watch the ASL translation

This YouTube video playlist shows the content of the Introduction, Call for comments, Procedure, and Important Notice sections of the Telecom Notice of Consultation CRTC 2021-102 in ASL.

Revised deadline will be announced at a later date

Video Relay Service Review: ASL translation

How to participate

There are a few ways you can participate and make sure you submit your comments before the closing date. Keep in mind that we will make all comments public, and your name and email address will be published as part of your comment.

Share your ideas online

Fill out the online form and share your comments.

Submit an ASL or LSQ video intervention

Provide a working link to a video in the online form and share your comments.

Participate by mail

Write a letter to the Secretary General with your ideas and input to the mailing address below.

Send us a fax

Send us your ideas and comments to the fax number below.

Who is the focus of this consultation

We want to hear from all VRS users and other Canadians.

Key topics for discussion

We want to better understand the state of VRS in Canada:

Learn more about the topics for discussion set out in the Notice of Consultation.

Related information

Contact us


Secretary General
Ottawa, Ontario, K1N 0N2



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