Cell phone services
Our role is to protect the safety and interest of Canadians while maintaining high-quality cell phone services at affordable prices.
We strive to protect the safety and interests of Canadians by:
- enforcing the Unsolicited Telecommunications Rules and the National Do Not Call List
- regulating telecommunications providers, including major telephone companies
- approving tariffs and certain agreements for the telecommunications sector
- working to improve network reliability and how service providers report outages
- encouraging competition in telecommunications markets to ensure that Canadians have a choice of innovative and affordable services
We generally do not regulate the retail rates for phone services.
Most requested
Services and information
Your consumer rights for cell phones
Learn about how we are helping Canadians make informed choices about their cell phone services.
Public alerts and the National Public Alerting System (NPAS)
Learn about the NPAS and how you can receive public alerts.
Accessible phone services
Learn about handsets, message relay services (MRS), Video Relay Service (VRS), and 9-1-1 services for people with disabilities.
Home phone, mobile, and Internet service outages
Learn about our role in making services more reliable and dealing with home phone, mobile, and Internet outages.
Competition in the wireless services market
Learn about what we are doing to foster competition in the wireless services market.
Features
Telecommunications services in the Far North
We are considering ways to improve telecommunications services in the Far North.
Consultation about Video Relay Service
We are reviewing Video Relay Service (VRS) in Canada to ensure it meets users’ needs.
Learn how to protect yourself when phone scammers come calling
If you receive a call and it sounds too good to be true, chances are it probably is.
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