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Contact us

Your comments are important to us. Contact us if you have any concerns or issues about your residential or mobile phone, Internet, TV, or radio services. However, the fastest way for us to do so is to help you find the available information online. We invite you to look for an answer to your question by visiting our support centre.

If you would like to provide feedback on accessibility, view this accessibility feedback page.

Zero Tolerance Policy

CRTC staff treats clients with courtesy and respect and expects that they do the same. We do not respond to calls or written messages that contain demeaning, threatening, or otherwise abusive language.

Complaints, questions or feedback

Use the public inquiries form

General inquiries

You can contact the CRTC for general inquiries in any one of the following ways:

By mail:
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario K1A 0N2

Telephone (toll-free):
1-877-249-2782

Typing from a teletypewriter or making a call from outside Canada?
  • Calls from outside Canada:
    819-997-0313
  • Type to our teletypewriter toll-free (in Canada):
    1-877-909-2782
  • Type to our teletypewriter from outside of Canada:
    819-994-0423

Fax: 819-994-0218

Live chat : Chat with an agent

Service hours: Monday to Friday: 8:30 am to 12 pm and 1 pm to 4:30 pm (ET)

Email: info@crtc.gc.ca

Industry inquiries

Regulated companies and service providers, we are here to answer your questions.

Service hours: Monday to Friday: 8:30 am to 4:30 pm (ET)

Broadcasting

If you represent or work for an online streaming service, radio or TV broadcaster, or a distributor.

Telephone (toll-free):
1-866-781-1911

Telecommunications

If you represent or work for an Internet service provider, telephone or mobile company.

Telephone (toll-free):
1-877-793-8444

Email: infotelecom@crtc.gc.ca

Media inquiries

This account is for inquiries from members of the media only.

Email:
media@crtc.gc.ca

Telephone (toll-free):
819-997-9403

Other resources

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