ASL - Roadmap to CRTC processes
Important notice
Please note the following videos are intended for Canadians that use American Sign Language (ASL) as their primary language. In the event of a conflict or discrepancy, the Rules of Practice and Procedure and other official CRTC publications will have precedence over the videos.
Ask a question or make a complaint
Find what to do when you have a question, a complaint, or an issue with a telecommunication or broadcasting service provider.
Participate in a public proceeding
Find out how you can formally participate in an open public proceeding and share your views on a specific topic.
File an application
Applications are submitted by individuals or organizations to raise a specific issue that affects the larger population before the CRTC reaches a decision.
Understanding the process
This will help you identify the typical steps taken during the course of any proceeding and find the information that you need.
Filing submissions
Whether you are making a complaint, participating in a proceeding, or filing an application, all written documents must follow a specific set of rules and guidelines.
Submission requirements summary
Verify the content of your submission and make sure it follows all the applicable rules and guidelines.
Frequently asked questions in ASL
- How are proceedings started?
- What is a Part 1 application / Part 1 proceeding?
- How can I start a Part 1 proceeding?
- How do I know what other parties I need to send a copy of my application or other documents to?
- How will I know a proceeding has started?
- Who participates in a proceeding?
- What should I include in my comments?
- Who do I send my comments to?
- When do I have to comment by?
- What if I want to participate and get my perspective known, but find it daunting?
- After the submission period is over, what happens to the comments received by the CRTC?
- Why do some proceedings have oral hearings and others do not?
- How will I know if I am invited to present at oral hearing?
- If I have been invited to appear at an oral hearing, do I need to make a presentation?
- What do I do if I have been asked to make a presentation at an oral hearing?
- What do I need to bring to the oral hearing?
- I submitted a written comment to the proceeding and I want to present my views at the oral hearing. What if I cannot attend the hearing in person but would still like to participate?
- If I did not participate in the proceeding by submitting a written comment can I still go to the oral hearing?
- I am not required to appear at the hearing, but I would like to follow the hearing from home. How can I do this?
- Are there things I should not do during my presentation at the hearing?
- How will I know when to present during the hearing?
- How will I know when the CRTC has made its decision?
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