Share your views and ideas on a 3-digit phone number for mental health support

Current status: Open

Start date: June 3, 2021
End date: September 1, 2021

We are all familiar with 9-1-1, the phone number for police, fire and medical emergencies. How about a 3-digit phone number for mental health emergencies? When someone is having a mental health crisis, it can be very difficult to find—or remember—a 10-digit or 7-digit phone number. This can prevent someone from receiving the help they urgently need.

Do you think Canada should have a 3-digit phone number that connects to mental health crisis and suicide prevention services? Suicide is a complex issue that affects people of all ages and backgrounds. In Canada, many different organizations offer mental health support. The services they offer and the areas they serve vary greatly. The 3-digit number would direct the caller to the appropriate mental health crisis or suicide prevention service in their area. But implementing this in Canada will have both benefits and challenges.

The CRTC regulates the phone and wireless companies who direct and connect calls to call centres. Call centres and emergency services fall under the jurisdiction of provincial, territorial and municipal governments. We will not assess the organizations that provide mental health services. We do not have any authority over those organizations. Our role is to examine the technical implications of a 3-digit phone number and oversee its implementation by the companies, if we find that it is in the public interest.

How to participate

There are a few ways you can participate. Keep in mind that we will make all submissions public.

Share your ideas online

Fill out the online form by 8 p.m. (EDT) on September 1, 2021 to share your comments. You’ll have to agree to our privacy statement first.

Participate by mail

Write a letter to the Secretary General with your ideas and input to the mailing address below.

Send us a fax

Send us your ideas and comments to the fax number below.

Who is the focus of this consultation

Canadians and telecom service providers are the focus of this consultation.

Key topics for discussion

The CRTC is examining the advantages and challenges associated with the deployment of this type of number. Among other things, we are seeking input on the following questions.

Learn more about the topics for discussion set out in the Notice of Consultation.

Related information

Contact us

Mail

Secretary General
CRTC
Ottawa, Ontario, K1N 0N2

Fax

819-994-0218

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