Avis public 2003-6 - Déclaration des droits du consommateur : 8665-C12-200307365

• Calendrier - Avis Public
• Liste des documents connexes

Calendrier - Avis Public 2003-6

Liste des documents connexes

Section 1 - Documents du Conseil
a) Avis public, Décisions, etc.
b) Liste des parties intéressées
c) Correspondance aux parties
d) Demandes de renseignements

Section 2 - Documents de Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications et TELUS Communications Inc., Télébec, société en commandite et TELUS Communications (Québec) Inc. (collectivement, les Compagnies)
a) Correspondance au Conseil
b) Mémoires
c) Demandes de renseignements
d) Demandes de réponses complémentaires à leur demandes de renseignements et de divulgation
e) Répliques aux demandes de réponses complémentaires aux demandes de renseignements et de divulgation
f) Plaidoyers
g) Répliques aux plaidoyers

Section 4 - Documents des autres parties
a) Correspondance au Conseil
b) Demandes de renseignements
c) Mémoires
d) Observations
e) Demandes de réponses complémentaires à leur demandes de renseignements et de divulgation
f) Répliques aux demandes de réponses complémentaires aux demandes de renseignements et de divulgation
g) Plaidoyers
h) Répliques aux plaidoyers

Section 5 - Réponses aux demandes de renseignements

Section 8 - Documents divers
a) Frais
b) Autres

Section 1a) Avis public, Decision, etc.

2006-08-29 - Décision de télécom CRTC 2006-52 Le Conseil formule une déclaration des droits du consommateur pour les abonnés des services locaux offerts par les entreprises de services locaux titulaires, établissant ainsi en langage clair les droits actuels des consommateurs. Référence : 8665-C12-200307365.

2004-07-30 - Ordonnance de frais de télécom CRTC 2004-10 Demande d'adjudication de frais présentée par les British Columbia Old Age Pensioners' Organization et autres – Avis public de télécom CRTC 2003-6. Référence : 8665-C12-200307365 et 4754-231.

2004-07-30 - Ordonnance de frais de télécom CRTC 2004-11 Demande d'adjudication de frais présentée par l'Association des consommateurs du Canada (Division du Manitoba) et la Manitoba Society of Seniors – Avis public de télécom CRTC 2003-6. Référence : 8665-C12-200307365 et 4754-232.

2003-07-14 - Avis public de télécom CRTC 2003-6-1 Le Conseil apporte des corrections à deux paragraphes de la version française de Déclaration des droits du consommateur, Avis public de télécom CRTC 2003-6, 13 juin 2003. Référence : 8665-C12-200307365.

Section 1c) Correspondance aux parties

2004-01-13 - Lettre du Conseil - Version anglaise seulement - "Version imprimée"
Description: Lettre adressée à The British Columbia Public Interest Advocacy Centre - Objet: Déclaration des droits du consommateur - Avis public de télécom CRTC 2003-6 - Encarts de facturation

2004-01-09 - Lettre du Conseil - Version anglaise seulement - "Version imprimée"
Description: Lettre adressée à Bell Canada - Objet: Déclaration des droits du consommateur - Avis public de télécom CRTC 2003-6 - Encarts de facturation

2004-01-09 - Lettre du Conseil - Version anglaise seulement - "Version imprimée"
Description: Lettre adressée à TELUS Communications Inc. - Objet: Déclaration des droits du consommateur - Avis public de télécom CRTC 2003-6 - Encarts de facturation

2004-01-09 - Lettre du Conseil - Version anglaise seulement - "Version imprimée"
Description: Lettre adressée à Manitoba Telecom Services Inc. - Objet: Déclaration des droits du consommateur - Avis public de télécom CRTC 2003-6 - Encarts de facturation

2004-01-09 - Lettre du Conseil - Version anglaise seulement - "Version imprimée"
Description: Lettre adressée à SaskTel - Objet: Déclaration des droits du consommateur - Avis public de télécom CRTC 2003-6 - Encarts de facturation

2003-10-23 - Lettre du Conseil - Version anglaise seulement - "Version imprimée"
Description: Lettre adressée à la Liste ci-jointe - Objet: Avis public de télécom CRTc 2003-6 - Déclaration des droits du consommateurs - Encarts de facturation

Section 1d) Demandes de renseignements

2003-10-24 - Lettre du Conseil
Description: Lettre adressée à Public Interest Advocacy Centre - Objet: Déclaration des droits du consommateur - Avis public de télécom CRTC 2003-6 - Demandes de renseignements

2003-10-24 - Lettre du Conseil
Description: Lettre adressée à Telecommunications Workers Union (TWU) - Objet: Déclaration des droits du consommateur - Avis public de télécom CRTC 2003-6 - Demandes de renseignements

2003-10-24 - Lettre du Conseil
Description: Lettre adressée à Bell Canada - Objet: Déclaration des droits du consommateur - Avis public de télécom CRTC 2003-6 - Demandes de renseignements

Section 2a) Correspondance au Conseil

2003-12-19 - Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc.
Description: The Companies have recently become aware that some of the references to the Terms of Service for TELUS (Québec) are incorrect. In addition, a paragraph that was not included in the final version of the English CBOR was erroneously included in the Companies' French version of the CBOR. The Companies' proposed CBOR has been revised accordingly and the revised English and French version is provided in the attachment to this letter.
Document: 031219_1.zip - 42KO

2003-11-14 - Saskatchewan Telecommunications (SaskTel)
Description: SaskTel received your letter of 23 October 2003 requesting that it adopt certain additional procedures to notify customers who receive their telephone bills in electronic format over the Internet of the bill insert which the Commission mandated in Public Notice 2003-6
Document: 031114.doc - 52KO

2003-11-10 - Bell Canada
Description: Bell Canada is in receipt of your letter, dated 23 October 2003, with regard to notifying customers who receive their telephone bills in electronic format over the Internet of the bill insert which the Commission mandated in Public Notice 2003-6.
Document: 031110_5.doc - 60KO

2003-10-31 - MTS Communications Inc.
Description: MTS Communications Inc. is in receipt of a letter from Commission staff, dated October 23, 2003, in regard to the requirement for the telephone companies to include a bill insert in local telephone subscriber's bills.
Document: 031031.doc - 802KO

2003-10-29 - TELUS Communications Inc.
Description: TELUS has received a copy of your letter dated October 23, 2003 expressing concern that customers who receive their telephone bills in electronic format may not have received the same degree of notification as those customers receiving a mailed paper bill, and giving directions to ensure that these customers receive adequate notification
Document: 031029.doc - 39KO

Section 2b) Mémoires

2003-08-27 - Aliant Telecom, Bell Canada, MTS Communications, Saskatchewan Telecommunications and TELUS Communications Inc., Télébec, société en commandite and TELUS Communications (Québec) Inc. (the companies)
Description: Pursuant to the procedure set out in Public Notice 2003-6, Consumer Bill of Rights, the following comments are submitted on behalf of Aliant Telecom Inc. (Aliant), Bell Canada, MTS Communications Inc. (MTS), Saskatchewan Telecommunications (SaskTel), Télébec, société en commandite, TELUS Communications Inc. (TELUS) and TELUS Communications (Québec) Inc. (collectively, the Companies).
Document: 030827.zip - 41KO

Section 2c) Demandes de renseignements

2003-10-27 - Aliant Telecom, Bell Canada, MTS Communications, Saskatchewan Telecommunications Télébec, société en commandite, TELUS Communications Inc., TELUS Communications (Québec) Inc. (the Companies)
Description: Pursuant to the procedures set out by the Commission at paragraph 20 of Public Notice 2003-6, Consumer Bill of Rights, the Companies hereby address the attached interrogatories to the "Consumer Groups", as identified in the Public Interest Advocacy Centre's letter of 27 August 2003.
Document: 031027_1.doc - 39KO

Section 2d) Demandes de réponses complémentaires à leur demandes de renseignements et de divulgation

Aucun documents

Section 2e) Répliques aux demandes de réponses complémentaires aux demandes de renseignements et de divulgation

Aucun documents

Section 2f) Plaidoyers

2004-02-04 - Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies)
Description: Pursuant to paragraph 25 of Public Notice 2003-6, Consumer Bill of Rights, Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies) hereby file the attached argument.
Document: 040204.zip - 82KO

Section 2g) Répliques aux plaidoyers

2004-02-19 - Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies)
Description: Pursuant to paragraph 26 of Public Notice 2003-6, Consumer Bill of Rights, Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies) hereby file the attached Reply Argument.
Document: 040219.doc - 151KO

Section 4a) Correspondance au Conseil

2004-02-04 - The British Columbia Public Interest Advocacy Centre on behalf of Consumer Groups
Description: We confirm that the B.C. Public Interest Advocacy Centre will be filing our clients' submission as part of a joint submission filed by the Consumer Groups
Document: 040204.doc - 32KO

2003-08-27 - The British Columbia Public Interest Advocacy Center
Description: On behalf of BCOAPO et al., we confirm that the Public Interest Advocacy Centre will be filing our client's submission as part of the joint submission filed by the Consumer Groups.
Document: 030827.doc - 32KO

2003-08-27 - Public Interest Law Centre (on behalf of the Consumers Association of Canada and the Manitoba Society of Seniors)
Description: On behalf of the Consumers Association of Canada (Manitoba Branch) and the Manitoba Society of Seniors, we confirm that the Public Interest Advocacy Centre will be filing our clients' submission as part of a joint submission filed by the Consumer Groups.
Document: 030827.doc - 25KO

2003-08-06 - The British Columbia Public Interest Advocacy Center
Description:  In paragraph 806 of Decision 2002-34, the Commission stated "...it may be appropriate that the manner in which charges and servcies are identifed in billing statements be modified.
Document: 030806.pdf - 53KO

Section 4b) Demandes de renseignements

2003-10-27 - Public Interest Advocacy Centre on behalf of The Consumer Groups
Description: With respect to Telecom Public Notice CRTC 2003-6 we have enclosed the interrogatories from the following groups collectively referred to herein as the "Consumer Groups".
Document: 031027.doc - 68KO

Section 4c) Mémoires

2003-08-27 - Public Interest Advocacy Centre on behalf of The Consumer Groups
Document: The following submission is made in response to Telecom Public Notice CRTC 2003-6, on behalf of the following groups, collectively referred to herein as the "Consumer Groups".
Document: 030827.zip - 23KO

2003-08-27 - Rosenbloom & Aldridge on behalf of Telecommunications Workers Union
Description: TWU proposes that the following specific consumer rights in respect of quality of service also be included in the Consumer Bill of Rights.
Document: 030827.doc - 34KO

Section 4e) Demandes de réponses complémentaires à leur demandes de renseignements et de divulgation

Aucun documents

Section 4f) Répliques aux demandes de réponses complémentaires aux demandes de renseignements et de divulgation

Aucun documents

Section 4g) Plaidoyers

2004-02-04 - Rosenbloom & Aldridge on behalf of Telecommunications Workers Union (TWU)
Description: The Telecommunications Workers Union (TWU) agrees with and supports the February 4, 2004 submissions of the Consumer Groups in the above-referenced proceeding in respect of all matters not otherwise addressed in this submission.
Document: 040204.doc - 47KO

2004-02-04 - Public Interest Advocacy Centre (PIAC) on behalf of Consumer Groups
Description: With respect to Telecom Public Notice CRTC 2003-6 we have enclosed the Argument
Document: 040204.doc - 181KO

Section 4h) Répliques aux plaidoyers

2004-02-19 - Public Interest Advocacy Centre (PIAC) on behafl of Consumer Groups
Description: Please find attached the Consumer Groups' Reply Argument with respect to Public Notice CRTC 2003-6 Consumer Bill of Rights.
Document: 040219.doc - 165KO

Section 5 - Réponses aux demandes de renseignements

2003-11-26 - Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies)
Description: Pursuant to the process set out in Public Notice 2003-6, Consumer bill of rights, the Companies submit their response to interrogatories.
Document: 031126.zip - 444KO

2003-11-26 - Rosenbloom & Aldridge on behalf of Telecommunications Workers Union (TWU)
Description: Please find enclosed for filing with the Commission in the above-reference proceeding, the responses of the TWU to interrogatories directed to the TWO in this proceeding.
Document: 031126.zip - 29KO

2003-11-26 - Public Interest Advocacy Centre (PIAC) on behalf of The Consumer Groups
Description: With respect to Telecom Public Notice CRTC 2003-6 we have enclosed the responses to the interrogatories from the following groups.
Document: 031126.zip - 34KO

Section 8a) Frais

2004-11-04 - Ordonnance de frais de télécom CRTC 2004-14 Demande d'adjudication de frais présentée par le Centre pour la défense de l'intérêt public au nom des Groupes de défense des consommateurs - Déclaration des droits du consommateur , Avis public de télécom CRTC 2003-6. Référence : 8665-C12-200307365 et 4754-233.

2004-04-06 - Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies)
Description: The Companies have received the application for costs of the Consumers' Association of Canada, National Anti-Poverty Organization, L'Union des Consommateurs and BC Coalition for Information Access, in the above noted proceeding. The Companies do not oppose the applicants' entitlement or the amount claimed.
Document: 040406_4.doc - 27KO

2004-04-06 - Aliant Telecom, Bell Canada, MTS Communications, Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies)
Description: The Companies have received the application for costs of the Consumers Association of Canada (Manitoba Branch) and the Manitoba Society of Seniors in the above noted proceeding. The Companies do not oppose the applicants' entitlement or the amount claimed.
Document: 040406_3.doc - 27KO

2004-04-06 - Aliant Telecom, Bell Canada, MTS Communications, Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies)
Description: The Companies have received the application for costs of the BC Old Age Pensioners' Organization, Council of Senior Citizens' Organizations of BC, federated anti-poverty groups of BC, Senior Citizens' Association of BC, West End Seniors' Network, End Legislated Poverty, and Tenants Rights Action Coalition in the above noted proceeding. The Companies do not oppose the applicants' entitlement or the amount claimed.
Document: 040406_2.doc - 31KO

2004-03-19 - Public Interest Advocacy Centre (PIAC)
Description: Pursuant to s.44 of the CRTC Telecommunications Rules of Procedure, The Consumer Groups hereby apply for an award of costs in respect of their joint intervention in this proceeding
Document: 040319.pdf - 177KO

2004-03-16 - Public Interest Law Centre
Description:  On behalf of the Consumers Association of Canada and the Manitoba Society of Seniors (CAC/MSOS) we are writing to apply for an award of costs with respect to the above noted proceeding.
Document: 040316.pdf - 418KO

2004-03-12 - The British Columbia Public Interest Advocacy Centre on behalf of BCOAPO
Description: Further to the application for costs on behalf of BCOAPO et al. dated March 10, 2004, we neglected to specify the appropriate respondents in this case.
Document: 040312.doc - 32KO

2004-03-10 - The British Columbia Public Interest Advocacy Centre on behalf of BCOAPO
Description:  The British Columbia Old Age Pensioners' Organization et al applies for costs in these proceedings and have enclosed our costs application with this letter.
Document: 040310.pdf - 419KO

Section 8b) Autres

Aucun documents

Date de modification :

2006-08-29