Next Steps: Creating a Board of Directors to Manage VRS

The CAV will be responsible for:

  • Managing VRS in Canada.
  • Selecting the technology for VRS.
  • Ensuring that sign-language operators are qualified to adequately relay conversations.
  • Creating a campaign to increase awareness of VRS.
  • Educating potential VRS users on how they can register and use the service.
  • Educating all Canadians, including Canadian businesses, on how they can benefit from VRS.
  • Ensuring the privacy of VRS users and confidentiality of relayed conversations.

View the full infographic about how the board members will be chosen.

Frequently Asked Questions

Go directly to the YouTube playlist to choose the answer you want to watch in ASL.

What are the next steps in the introduction of video relay service (VRS) in Canada? Watch on YouTube

The Interim Board must complete the process of incorporating the CAV and send the final documents to the CRTC before February 5, 2015. After this is complete, the CAV will be in a position to receive funding to continue its efforts to introduce VRS in Canada. The Interim Board will soon run the first election process to select seven Directors.

Who will be responsible for selecting the Directors? Watch on YouTube

Registered stakeholders will vote to elect the directors. It is a stakeholder’s responsibility to choose a person who has the ability to make good decisions for VRS in Canada.

Who can be a stakeholder? Watch on YouTube

Organizations that:

  • are federally or provincially incorporated; or
  • have existed for at least one year and have 20 or more members can become stakeholders. If your organization is not incorporated or it has less than 20 members, it can partner with one or more organization(s) to register with the CAV as a single stakeholder.

For example, you are part of an organization that is not incorporated. However, it has been in existence for more than one year and has 10 members. Your organization will not be able to register as a CAV stakeholder on its own. However, if your organization partners with another organization that has been in existence for more than one year and together the two organizations have more than 20 members, these organizations can register together as one stakeholder. However, the other organization must have the similar purpose as your organization for you to be able to register together. For example, an interpreter organisation cannot partner with an organisation that represents the viewpoints of Deaf, hard of hearing, or speech impaired individuals.

How can my organization register as a stakeholder? Watch on YouTube

The Interim Board will provide more information once it is ready to accept registrations from organizations. When the Interim Board is ready to register stakeholders, it will be responsible for communicating this in a way that interested organizations are informed.

If I am an individual, and not a member of any organization, how can I participate and share my opinions? Watch on YouTube

The CAV is not yet ready to accept comments from the public. More information will be made available as the CAV continues its work. In the meantime, if you want to be part of the voting process to elect the board of directors, you will have to join stakeholder organization.

Can anyone become a CAV Director? Watch on YouTube

Any person, eighteen years of age or older, who is not bankrupt, can be nominated to become a Director. This person cannot work for the CAV and must not have any financial interest in VRS. A person becomes a Director by winning the highest number of votes from registered stakeholders in their category.

What is the role of a Director? Watch on YouTube

Each Director will be responsible for making decisions on VRS in Canada. While some Directors are elected by Deaf, hard of hearing or speech impaired stakeholders or telecommunications company stakeholders, their job is to make decisions that are in the best interest of VRS in Canada, based on the CRTC’s instructions, not to the benefit of the organizations or companies that vote them in. Directors should be chosen based on their knowledge, experience and ability to make good decisions.

Why is the board of directors of the CAV not comprised of a majority of Deaf Directors considering VRS is primarily for these individuals? Watch on YouTube

The board of directors will make decisions on the CAV’s behalf. The CAV will be responsible for managing VRS in Canada. It is important that the board of directors takes different viewpoints into consideration as VRS will impact all Canadians. It is for that reason that the responsibility is shared.

If the CAV is making decisions regarding VRS, what is the CRTC’s role? Watch on YouTube

The CRTC will make sure that the CAV is following the CRTC’s instructions and VRS meets the needs of Canadians.

The CAV will have to report to the CRTC on a regular basis. The CRTC has required the CAV to file a number of documents to the CRTC. Specifically, the CAV must file its plans for education and public awareness campaign at least three months before the projected launch of VRS. By 15 September 2015 the CAV must file reports on its financial accountability measures, its complaint and inquiry mechanisms (complaints against the CAV itself as well as complaints against any VRS provider it hires), as well as its plans to protect the privacy of VRS users and confidentiality of relayed conversations. By 31 December 2015, the CAV must file a report on its quality of service measures.

Additionally, the CAV will have to file its annual report with the CRTC by 30 June each year, and its annual budget by 31 July of each year.

How will the CAV’s first election take place? Watch on YouTube

The Interim Board of the CAV consists of three Directors:

  • one individual from a telecommunications company (currently from Bell Canada);
  • one individual from the sign language user community (currently from the Canadian Association of the Deaf);
  • one individual that is independent from both groups (currently from the Neil Squire Society)

This Interim Board will run the first election process for the seven directors. It is the Interim Board’s priority to ensure this is done as soon as possible.

As part of the election process, stakeholder organizations will nominate candidates for their stakeholder group (e.g. ASL organizations will nominate ASL candidates). After nominations have been accepted, stakeholder groups will vote for the person they believe can do the best job.

The election will result in five directors being chosen by stakeholders as follows:

  • Three Directors chosen by Deaf, hard of hearing or speech impaired organizations
    • One chosen by ASL organizations
    • One chosen by LSQ organizations
    • One chosen jointly by the ASL and LSQ Directors
  • Two Directors chosen by telecommunications companies

Afterwards, these five directors will vote for the two independent directors.

These seven individuals will form the board of directors of the CAV.

Next Steps YouTube video in ASL (4.5-minutes)

Watch the Next Steps YouTube video in ASL (4.5-minutes) that explains how the Canadian Administrator of VRS (CAV) board members will be selected and how they will manage VRS in Canada.

Date modified: