How does your fixed wireless Internet service measure up?

Do you want to know if you’re getting the Internet speed that your Internet service provider (ISP) said you would? Take part in the Internet performance measurement project free of charge to find out.

If you have a fixed wireless Internet service (if you connect to the Internet without wires or cables), you could be eligible.

Join today

To participate in the project and learn about your Internet performance, fill out the form at SamKnows.

Register

How it works

If you choose to participate in the project, here's what to do and what will happen:

  1. Complete the online form

    Use the online form at SamKnows to tell us who you are, who your ISP is, and what Internet service package you subscribe to.

  2. Receive a Whitebox

    This device connects to your Internet modem or router. It performs tests on and collects data about the speed and other technical aspects of your Internet service, and only on these metrics. It doesn't collect personal data about your Web habits, the sites you visit, or the time you spend on the Web. In fact, the Whitebox will only carry out tests when no one in your house is actively using the Internet service, so it doesn't affect your Internet performance.

  3. The Whitebox collects performance data

    Performance data will be gathered over time and is collected from the location of your ISP to your doorstep. The data will be available to you via a Web portal and will also be available (anonymously) to SamKnows and to the CRTC for analysis.

  4. We will publish performance results

    After the data measurement period, we will publish a report that will provide valuable information about Internet performance in Canada. Read the phase 1 report and the phase 2 report.

About the project

As part of our ongoing efforts to ensure that Canadians have access to a world-class communication system, we are running the third phase of a project measuring the performance of broadband Internet services to Canadian homes.

We completed the first phase with the publication of the SamKnows’ phase 1 report in 2016. The project’s second phase was conducted in October 2019, followed by the publication of the SamKnows’ phase 2 report in September 2020. Both phases measured the fixed wired Internet service performance of Canadian ISPs.

This third phase focuses on measuring the performance of fixed wireless Internet service, which is commonly used to provide broadband Internet connectivity in rural and remote regions across Canada.

Our partners in the project include Innovation, Science and Economic Development Canada (ISED), broadband measurement specialist SamKnows, and Canadians like you.

The project will benefit:

Privacy

The data gathered by a Whitebox relates only to Internet performance. No data is collected about the sites you visit, the time you spend on the Internet, what you upload or download or anything else you do on the web.

For more information…

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