8660-C12-201000116 - TELUS Communications Company - Retail Quality of Service Indicators Reports - Pursuant to Decision 2008-105

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2022-10-28 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its Third Quarter 2022 Retail Quality of Service results.
Document: 4218336.zip - 272KB

2022-07-29 - TELUS Communications Company
Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its Second Quarter 2022 Retail Quality of Service results.
Document: 4184057.zip - 272KB

2022-04-29 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its First Quarter 2022 Retail Quality of Service results.
Document: 4184057.zip - 442KB

2022-01-31 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its Fourth Quarter 2022 Retail Quality of Service results.
Document: 4148219.zip - 444KB

2021-10-29 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its Third Quarter 2021 Retail Quality of Service results.
Document: 4112332.zip - 273KB

2021-07-30 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its Second Quarter 2021 Retail Quality of Service results.
Document: 4062776.zip - 272KB

2021-04-30 - TELUS Communications Company
Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its First Quarter 2021 Retail Quality of Service results
Document: 4026632.zip - 444KB

2021-01-29 - TELUS Communications Company
Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its Fourth Quarter 2020 Retail Quality of Service results.
Document: 3978573.zip - 285KB

2020-07-31 - TELUS Communications Company
Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its Second Quarter 2020 Retail Quality of Service results.
Document: 3898537.zip - 293KB

2020-05-01 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS hereby files its first Quarter 2020 Retail Quality of Service results.
Document: 3846636.zip - 293KB

2020-01-30 - TELUS Communications Company
Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its fourth Quarter 2019 Retail Quality of Service results..
Document: 3902800.zip - 293KB

2019-11-13 - Commission Letter - File #: 8660-C12-201000116 - 8000-C12-201909780 - Description: Letter addressed to Northwestel Inc. - Subject: Responses to Request for Information regarding major telecommunications disruptions – Request for disclosure on the public record of certain information filed in confidence

2019-10-30 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS hereby files its third Quarter 2019 Retail Quality of Service results.
Document: 3744799.zip - 295KB

2019-10-10 - TELUS Communications Inc.
Description: TELUS Communications Inc. (“TELUS”) is in receipt of a letter from Marc Nanni dated September 30, 2019, seeking disclosure of certain information filed in confidence with the Commission. TELUS files this reply in accordance with Rule 33(3) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure (“Rules”).
Document: 3728962.pdf - 348KB

2019-10-01 - Commission Letter - Description: Letter addressed to Various Parties Interested - Subject: Responses to Request for Information regarding major telecommunications disruptions in the Atlantic provinces – Request for disclosure on the public record of certain information filed in confidence

2019-09-18 - TELUS Communications Inc.
Description: Please find attached TELUS’ responses to requests for information, further to
correspondence from Commission staff dated September 13, 2019.
Document: 3714621.zip - 686KB

2019-09-13 - Commission Letter- File #: 8660-C12-201000116 - Description: Letter addressed to Various Parties Interested - Subject: Request for Information regarding major telecommunications disruptions

2019-07-31 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its second Quarter 2019 Retail Quality of Service results.
Document : 3687235.zip - 294KB

2019-04-30 - TELUS Communications Company
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Inc. (“TELUS”) files its first Quarter 2019 Retail Quality of Service results.
Document : 3638394.zip - 285KB

2019-01-31 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS hereby files its fourth Quarter 2018 Retail Quality of Service results.
Document: 3184032.zip - 286KB

2018-08-01 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS hereby files its Second Quarter 2018 Retail Quality of Service results.
Document: 3184032.zip - 292KB

2018-04-30 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS hereby files its First Quarter 2018 Retail Quality of Service results.
Document: 3113824.zip - 150KB

2018-01-31 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS hereby files its Fourth Quarter 2017 Retail Quality of Service results.
Document: 3057633.zip - 49KB

2017-10-31 - TELUS Communications Company
Description: Following an internal corporate reorganization on October 1, 2017, TELUS Communications Company ("TCC") business will be carried on by TELUS Communications Inc. ("TELUS", “TCI” or the "Company").
Document: 3000891.zip - 133KB

2017-07-31 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Second Quarter 2017 Retail Quality of Service results.
Document: 2943337.zip - 140KB

2016-10-28 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Second Quarter 2016 Retail Quality of Service results.
Document: 2730602.zip - 151KB

2016-08-03 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Second Quarter 2016 Retail Quality of Service results.
Document : 2672450.zip - 130KB

2016-06-14 - TELUS Communications Company
Description: TELUS Communications Company (“TELUS” or the “Company”) is hereby notifying the Commission of a pending adverse event exclusion application pursuant to Finalization of quality of service rate rebate plan for competitors, Telecom Decision CRTC 2005-20, Retail quality of service rate adjustment plan and competitor quality of service rate rebate plan - Adverse events, Telecom Decision CRTC 2007-102, and TELUS Communications Company - Application to exclude certain quality of service results from the rate rebate plan for competitors due to adverse events, Telecom Decision CRTC 2013-136 (“Decision 2013-136”), In this pending application, TELUS will be requesting to have certain results adjusted for various quality of service (“Q of S”) indicators starting in May and/or June 2016 for the purpose of calculating the Competitor Rate Rebate Plan.
Document: 2647343.pdf - 92KB

2016-05-04 - TELUS Communications Company
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its First Quarter 2016 Retail Quality of Service results.
Document : 2595765.zip - 130KB

2016-02-02 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Fourth Quarter 2015 Retail Quality of Service results.
Document: 2532844.zip - 48KB

2015-11-05 - TELUS Communications Company
Description : Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Third Quarter 2015 Retail Quality of Service results.
Document : 2466007.zip - 31KB

2015-07-31 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Second Quarter 2015 Retail Quality of Service results.
Document: 2405230.zip - 48KB

2015-05-01 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Frist Quarter 2015 Retail Quality of Service results.
Document: 2329067.zip - 139KB

2015-02-06 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company (“TELUS” or the “Company”) hereby files its Fourth Quarter 2014 Retail Quality of Service results.
Document: 2275035.zip - 139KB

2014-11-04 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Third Quarter 2014 Retail Quality of Service results.
Document: 2224091.zip - 139KB

2014-08-12 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Second Quarter 2014 Retail Quality of Service results.
Document: 2181099.zip - 152KB

2014-05-06 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its First Quarter 2014 Retail Quality of Service results.
Document: 2125793.zip - 139KB

2014-02-04 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Fourth Quarter 2013 Retail Quality of Service results.
Document: 2069424.zip - 44KB

2013-11-06 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Third Quarter 2013 Retail Quality of Service results.
Document: 2008419.zip - 79KB

2013-08-06 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Second Quarter 2013 Retail Quality of Service results.
Document: 1951362.zip - 77KB

2013-05-15 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision
CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC
2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files
its First Quarter 2013 Retail Quality of Service results.
Document: 1908044.zip - 52KB

2013-02-14 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Fourth Quarter 2012 Retail Quality of Service results.
Document: 1883149.zip - 77KB

2012-11-14 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision
CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC
2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files
its Third Quarter 2012 Retail Quality of Service results.
Document: 1795690.zip - 68KB

2012-08-14 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Second Quarter 2012 Retail Quality of Service results.
Document: 1752540.zip - 58KB

2012-05-15 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its First Quarter 2012 Retail Quality of Service results.
Document: 1718147.zip - 68KB

2012-02-15 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Fourth Quarter 2011 Retail Quality of Service results
Document: 1675237.zip - 69KB

2011-11-15 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Third Quarter 2011 Retail Quality of Service results.
Document: 1638543.zip - 87KB

2011-08-09 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Second Quarter 2011 Retail Quality of Service results.
Document: 1598924.zip- 49KB

2011-05-13 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its First Quarter 2011 Retail Quality of Service results.
Document: 1568800.zip - 46KB

2011-02-15 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Fourth Quarter 2010 Retail Quality of Service results.
Document: 1510564.zip - 39KB

2010-11-10 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Third Quarter 2010 Retail Quality of Service results.
Document: 1460531.zip - 48KB

2010-08-12 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Second Quarter 2010 Retail Quality of Service results.
Document: 1426263.zip - 31KB

2010-05-14 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its First Quarter 2010 Retail Quality of Service results.
Document: 1393675.zip - 28KB

2010-02-12 - TELUS Communications Company
Description: Pursuant to the procedures established in Telecom Decision CRTC 97-16, Decision CRTC 2000-24, Order CRTC 2000-397, Decision CRTC 2001-217, Decision CRTC 2005-17 and Decision CRTC 2006-40, TELUS Communications Company hereby files its Fourth Quarter 2009 Retail Quality of Service results.
Document: 1358604.zip - 28KB


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