Filing telecom documents with the CRTC: Privacy and Security
This statement explains the purpose and use of personal information that is collected when submitting a telecom application to the CRTC.
The collection and use of personal information in the context of CRTC proceedings is authorized by the Broadcasting Act, the Telecommunications Act, and the CRTC Rules of Procedure. The CRTC collects, uses and discloses personal information in accordance with the federal Privacy Act.
Information submitted will form part of the public record and can be viewed on the CRTC Web site. In the context of CRTC proceedings, information may be disclosed without your consent for purposes not outlined in this Statement pursuant to subsection 8(2) of the Privacy Act.
The personal information collected under this system will be retained for a maximum of ten years in accordance with the National Archives Authority, and will be processed by the CRTC's Information and Technology Management Directorate.
The Privacy Act states that you have the right to access your personal information and request changes to incorrect information.
Privacy applies regardless of media
Some of the material in this statement refers to the communicating with the CRTC electronically, but you can also use other media. Regardless of which medium you use, your privacy is protected under the terms described in this notice. More information on other ways to submit an application.
To access your personal information, notify us about incorrect information, or withdraw your participation after submitting your information:
- contact the CRTC
- phone: 819-997-0313
- toll free: 1-877-249-2782
For clarification about privacy, contact our Privacy Coordinator:
- phone: 819-997-4274
- toll free: 1-877-249-2782
For more information on privacy issues and the Privacy Act in general, contact the Privacy Commissioner:
- online at Office of the Privacy Commissioner of Canada
- toll free phone: 1-800-282-1376
For more information about your right to access, consult Information about programs and information holdings.
Cover page and cookies
When sending information to the CRTC through the CRTC website, you will fill in a Cover Page with information about your submission. After you've accessed the Cover Page, you can cancel and exit the form at any time. If you cancel, none of the information you've entered to that point is submitted to the CRTC, but it remains in the cookie placed on your computer.
The cookie saves any information that you entered into the Cover Page form on your computer, so that the next time you use the same computer to fill in the Cover Page, the cookie enters your information on the form for you. You can delete the cookies from your computer, but if you do, you need to re-enter all of your information the next time you fill in the Cover Page.
How you can help with security
Here's what you can do to safeguard your privacy:
- provide only the personal information that is required
- do not share your User ID and password with anyone
- memorize your password instead of writing it down
- ensure your password is meaningful to you but not to others
To maximize security:
- do not use your name as your User ID
- do not use personal numbers like birthdays or anniversaries, partial telephone numbers, family names, or the names of pets
- change your password every 3 to 6 months
- do not leave your computer unattended after you have logged in
- close your browser when you're finished your session
- if you are using a shared computer, make sure you clear the cache after you're finished
In order to maintain the security of this site, the CRTC uses software programs to monitor network traffic, to identify unauthorized attempts to upload or change information or to otherwise cause damage. The software receives and records the Internet Protocol (IP) addresses of computers that have contacted our Web site, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage our site has been detected.
Agreeing to Privacy Statement
To confirm that you've accessed this privacy page and are now ready to provide your personal information:
Proceed to Telecom Cover Page
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