How to protect yourself from scammers

The CRTC manages the National Do Not Call List (DNCL) and enforces the Unsolicited Telecommunications Rules.

Unwanted calls may violate these rules, even if they offer a legitimate product or service.

Canadians should also be aware that callers can falsely claim to provide products or services. These scammers often claim to represent legitimate companies or government organizations in an attempt to trick you into buying products or services that you don’t need or that don’t exist. They can also ask you to give them your financial and other personal information.

Scammers of all kinds can obtain your telephone number fraudulently or from public lists, such as a phone book. As a result, you can receive scam calls even if you have an unlisted number, or you have registered your number on the National DNCL.

A decision was issued to set out findings on technical solutions that Canadians could use to protect themselves from unwanted unsolicited and illegitimate calls. The CRTC is directing service providers to develop solutions to block nuisance calls within their network. Service providers must also report back to the CRTC, within 180 days, from the date of this decision, with details of the filtering services they offer, or intend to offer, to their subscribers. This is to ensure that all Canadians have a base level of protection against the most illegitimate nuisance calls.

On this page

How to avoid unwanted calls

How to protect yourself from scams

To protect yourself from scams:

What to do if you think you’ve been scammed

If you think you have fallen victim to a scam, that you have given remote access to your computer to a suspected scammer, or that your computer has been hacked:

How to recognize suspected scams

The CRTC is aware of several suspected scams, and is publicizing them as a preventive measure. Current suspected scams include:

Related links

Date modified: