2007-08-22 - #: 8665-C12-200711748 - Avis public 2007-16 - Instance portant sur l'examen de la structure et du mandat du Commissaire des plaintes relativement aux services de télécommunications

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Liste des documents connexes

Section 1 - Documents du Conseil
a) Avis public, Décisions, etc.
b) Liste des parties intéressées
c) Correspondance aux parties

Section 2 - Documents de Bell Aliant, Bell Canada, MTS Allstream, Rogers, SaskTel, STC, Vidéotron, Virgin Mobile et Vonage
a) Correspondance au Conseil
     - Proposition
b) Observations
c) Répliques aux observations

Section 4 - Documents des Parties
a) Correspondance au Conseil
b) Observations
c) Répliques aux observations

Section 6) - Pièces et répliques aux questions soulevées lors de l'audience publique

Section 7 - Transcript

Section 8 - Documents divers
a) Frais
b) Autres

Section 1a) Avis public, Decision, etc.

2008-05-30 - Ordonnance de frais de télécom CRTC 2008-5 Réclamation de frais concernant la participation de la Clinique d'intérêt public et de politique d'Internet du Canada à l'instance amorcée par l'avis public de télécom 2007-16
Référence : 8665-C12-200711748 et 4754-308

2008-05-30 - Ordonnance de frais de télécom CRTC 2008-6 Réclamation de frais concernant la participation de l'Union des consommateurs à l'instance amorcée par l'avis public de télécom 2007-16
Référence : 8665-C12-200711748 et 4754-309

2008-05-30 - Ordonnance de frais de télécom CRTC 2008-7 Réclamation de frais concernant la participation du Centre pour la défense de l'intérêt public à l'instance amorcée par l'avis public de télécom 2007-16
Référence : 8665-C12-200711748 et 4754-311

2008-05-30 - Ordonnance de frais de télécom CRTC 2008-8 Réclamation de frais concernant la participation de ARCH Disability Law Centre à l'instance amorcée par l'avis public de télécom 2007-16
Référence : 8665-C12-200711748 et 4754-312

2008-05-30 - Ordonnance de frais de télécom CRTC 2008-9 Réclamation de frais concernant la participation de l'Association des sourds du Canada à l'instance amorcée par l'avis public de télécom 2007-16
Référence : 8665-C12-200711748 et 4754-314

2007-12-20 - Décision de télécom CRTC 2007-130 Le Conseil approuve, sous réserve du respect de certaines conditions, la structure et le mandat du Commissaire aux plaintes relatives aux services de télécommunications inc., une agence de protection des consommateurs des services de télécommunication établie par les fournisseurs de services de télécommunication. Référence : 8665-C12-200711748.

Section 1c) Correspondance aux parties

2007-11-08 - Lettre du Conseil - Version anglaise seulement -"Version imprimée"
Description: Lettre adressée aux Parties intéressées à l'AP 2007-16 - Objet: Instance portant sur l'examen de la structure et du mandat du Commissaire des plaintes relativement aux services de télécommunications - Consultation publique

2007-11-26 - Lettre du Conseil
Description: Lettre adressée aux Parties intéressées à l'AP 2007-16 - Objet: Organisation et déroulement de la consultation publique concernant l'avis public 2007-16

2007-10-23 - Lettre du Conseil - Version anglaise seulement - "Version imprimée"
Description: Lettre adressée aux Parties intéressées à l'AP 2007-16 - Objet: Demande de ARCH afin de modifier le processus initié par l'avis public CRTC 2007-16

2007-10-17 - Lettre du Conseil
Description: Lettre adressée aux Parties intéressées à l'AP 2007-16 - Objet: Instance portant sur l'examen de la structure et du mandat du Commissaire des plaintes relativements aux services de télécommunications - Consultation publique

Section 2a) Correspondance au Conseil

2007-11-16 - Bell Aliant Regional Communications, Bell Canada, Bragg Communications, Cogeco Cable, MTS, Quebecor, Rogers, Saskatchewan, TELUS, Virgin Mobile, Vonage Canada (the Members)
Description: Bell Aliant Regional Communications LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Quebecor Media Inc. (on behalf of Vid é otron Ltd.), Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Virgin Mobile Canada, and Vonage Canada Corporation (collectively, the Members) submit this letter in response to the Consumer Groups' letter of 15 November 2007.
Document: 831388.zip - 120KO

2007-11-13 - Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc.,  Quebecor Media Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. for Videotron Ltd., Virgin Mobile Canada and Vonage Canada Corporation (the Members)
Description:  In order to provide the Commission and the parties to the above-noted proceeding with the most up-to-date information regarding the Commissioner for Complaints for Telecommunications Services (CCTS), Bell Aliant Regional Communications LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Quebecor Media Inc. (on behalf of Vid é otron Ltd.), Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Virgin Mobile Canada, and Vonage Canada Corporation (collectively, the Members) ask that the record of the proceeding be supplemented with the attached list of minor changes that have been made to the CCTS' constating documents since they were originally filed with the Members' proposal of 23 July 2007.
Document: 828653.doc - 64KO

2007-11-13 - Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. for Videotron Ltd., Virgin Mobile Canada and Vonage Canada Corporation (the Members)
Description: Bell Aliant Regional Communications LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Quebecor Media Inc. (on behalf of Vid é otron Ltd.), Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Virgin Mobile Canada, and Vonage Canada Corporation (collectively, the Members) submit this letter to clarify a potential misunderstanding by some parties regarding the process by which the initial Independent Directors of CCTS are to be appointed under the Members' 23 July 2007 proposal.
Document: 828307.doc - 58KO

2007-11-01 - Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. for Videotron Ltd., Virgin Mobile Canada and Vonage Canada Corporation (the Members)
Description: Pursuant to the procedures established by the Commission in its 26 October 2007 letter re: Organization and conduct of the public consultation for Public Notice 2007-16, below is the list of expected attendance by representatives of Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. (on behalf of Videotron Ltd.), Virgin Mobile Canada and Vonage Canada Corporation (collectively, the Members).
Document: 824725.doc - 56KO

2007-10-15 - Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. for Videotron Ltd., Virgin Mobile Canada and Vonage Canada Corporation (the Members)
Description:  Pursuant to paragraph 11 of Telecom Public Notice CRTC 2007-16, Bell Aliant Regional Communications LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Quebecor Media Inc. (on behalf of Vidéotron Ltd.), Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Virgin Mobile Canada, and Vonage Canada Corporation (collectively, the Members) hereby provide notice of their intention to participate in the oral hearing scheduled to commence on 14 November 2007
Document: 817259.doc - 35KO

2007-07-23 - Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. for Videotron Ltd., Virgin Mobile Canada and Vonage Canada Corporation (the Members)
Description: On April 4, 2007 , the Minister of Industry announced Order in Council P.C. 2007-0533, Order Requiring the Canadian Radio-television and Telecommunications Commission to Report to the Governor in Council on Consumer Complaints (the "Order in Council").   The Order in Council calls upon the Canadian telecommunications services industry to establish and fund an independent agency with a mandate to resolve complaints from individual and small business retail customers.
Document: 825997.zip - 1189KO

Section 2b) Observations

2007-11-13 - Saskatchewan Telecommunications
Description: Further to your letter of 8 November 2007 regarding the structure of submissions in Telecom Public Notice CRTC 2007-16 (PN 2007-16), Saskatchewan Telecommunications (SaskTel) would like to provide the following comments.
Document: 828285.doc - 57KO

2007-10-01 - Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. for Videotron Ltd., Virgin Mobile Canada and Vonage Canada Corporation (the Members)
Description: Pursuant to the procedures established by the Commission in Telecom Public Notice CRTC 2007-16, these are the comments of Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. (on behalf of Videotron Ltd.), Virgin Mobile Canada and Vonage Canada Corporation (collectively, the Members)
Document: 812221.zip - 364KO

2007-10-01 - Vonage Canada Corp.
Description:  Please find attached the comments of Vonage Canada in response to the above-referenced proceeding.
Document: 812180.zip - 718KO

Section 2c) Répliques aux observations

2007-11-23 - Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Incorporated, Cogeco Cable Canada Inc., MTS Allstream Inc., Quebecor Media Inc. for Videotron Ltd., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Virgin Mobile Canada and Vonage Canada Corporation (the Members)
Description:  Pursuant to the procedures established by the Commission in Telecom Public Notice CRTC 2007-16, these are the Reply Comments of Bell Aliant Regional Communications, LP, Bell Canada, Bragg Communications Inc., Cogeco Cable Canada Inc., MTS Allstream Inc., Rogers Communications Inc., Saskatchewan Telecommunications, TELUS Communications Company, Quebecor Media Inc. (on behalf of Videotron Ltd.), Virgin Mobile Canada , and Vonage Canada Corporation (collectively, the Members)
Document: 833184.zip - 219KO

Section 4a) Correspondance au Conseil

2007-11-15 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description:  The Public Interest Advocacy Centre (PIAC), as counsel for Consumer Council of Canada and National Anti-Poverty Organization (the Consumer Groups) is writing to the Commission regarding a matter that arose out of the oral hearing in this proceeding.
Document: 830356.pdf - 27KO

2007-11-08 - Canadian Broadcast Standards Council
Description:  In Telecom Public Notice CRTC 2007-16 the Commission invited comments on the proposed CCTS (Commissioner for Complaints for Telecommunications Services Inc.), with specific reference to issues associated with that consumer-oriented structure, including its governance, membership, mandate, and procedures
Document: 827257.doc - 23KO

2007-10-23 - Télébec, société en commandite
Description:  La présente fait suite aux observations que Télébec a transmises au Conseil dans le cadre de l'Avis public de télécom CRTC 2007-16.
Document: 820674.pdf - 89KO

2007-10-19 - Primus Telecommunications Canada Inc.
Description: Pursuant to paragraph 11 of Telecom Public Notice CRTC 2007-16, Primus Telecommunications Canada Inc. (Primus) hereby provides notice that it wishes to appear at and participate in the public consultation scheduled to commence on 14 November 2007.
Document: 819445.doc - 74KO

2007-10-18 - Union des consommateurs
Description:  La présente lettre vise à vous aviser que l'Union des consommateurs a l'intention de présenter un exposé oral dans le cadre de la consultation publique qui débutera le 14 novembre 2007
Document: 818862.doc - 80KO

2007-10-15 - Canadian Internet Policy and Public Interest Clinic (CIPPIC)
Description:  Please accept this as notice of our intention to participate in the public consultation regarding Public Notice 2007-16.
Document: 818446.pdf - 30KO

2007-10-15 - ARCH Disability Law Centre
Description:  Pursuant to paragraph 11 of Telecom Public Notice CRTC 2007-16, ARCH Disability Law Centre is writing to file notice of our intention to appear at the public consultation in the above-noted proceeding, commencing on November 14, 2007
Document: 817619.doc - 79KO

2007-10-15 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description: TAKE NOTICE THAT the Consumers Council of Canada (CCC) and the National Anti-Poverty Organization (NAPO) (the Consumer Groups), pursuant to the procedure set out at paragraph 11 of TPN CRTC 2007-16, hereby file notice of their intention to participate in the public consultation
Document: 817341.doc - 121KO

2007-10-12 - Canadian Cable Systems Alliance Inc. (CCSA)
Description: Pursuant to the procedure set out in paragraph 11 of TPN 2007-16, The CCSA hereby files notice of its intention to participate in the public consultation
Document: 816766.pdf - 162KO

Section 4b) Observations

Observations reçues électroniquement

2007-11-16 - The Competition Bureau
Description: Pursuant to the letter from Commission Staff dated Octobe 23, 2007, the Commissioner of Competition (the Competition Bureau) hereby files written comments on matters within the scope of this proceeding.
Document: 830986.zip - 31KO

2007-10-01 - Union des consommateurs
Description: L'Union des consommateurs dépose le présent document afin de soumettre des observations dans le cadre de l'Avis public de télécom CRTC 2007-16
Document:  812379.doc - 200KO

2007-10-01 - The British Columbia Public Interest Advocacy Centre for BCOAPO
Description:  We have had the opportunity to review the draft submission of the Consumers Council of Canada and the National Anti-Poverty Organization (the Consumer Groups).   BCOAPO endorses the Consumer Groups submission in its entirety
Document: 812358.doc - 43KO

2007-10-01 - Canadian Internet Policy and Public Interest Clinic (CIPPIC)
Description: CIPPIC is intervening in this proceeding because of its importance in establishing an effective recourse mechanism for consumers of internet, voice and other telecommunications services in an increasingly deregulated marketplace.
Document: 812336.pdf - 222KO

2007-10-01 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description:  The Public Interest Advocacy Centre (PIAC), as counsel for Consumers Council of Canada and National Anti-Poverty Organization (the Consumer Groups) is pleased to enclose the Comments of the Consumer Groups in the above matter.
Document: 812263.zip - 2084KO

2007-10-01 - Primus Telecommunications (Canada) Inc.
Description:  Pursuant to the process set out by the Commission in Public Notice 2007-16, Primus Telecommunications Canada Inc. (Primus) hereby submits the following comments.
Document: 812250.zip - 67KO

2007-10-01 - Shaw Communications Inc.
Description:  These comments are submitted by Shaw Communications Inc. (Shaw) in accordance with the procedures established in PN 2007-16.
Document: 812174.doc - 52KO

2007-10-01 - Télébec, société en commandite
Description:  En accord avec la procédure établie par le Conseil, Télébec dépose, sous-pli, un document intitulé: Observations de Télébec, société en commandite structure et mandat du commissaire des plaintes relativement aux services de télécommunications.
Document: 812079.pdf - 130KO

2007-10-01 - Canadian Cable Systems Alliance Inc. (CCSA)
Description: Pursuant to the schedule for Public Notice 2007-16, paragraph 9, the Canadian Cable Systems Alliance Inc. (CCSA) hereby sumits its comments with respect to the subject proceeding.
Document:  812074.pdf - 198KO

2007-10-01 Canadian Independent Telephone Company Joint Task Force (CITC-JTF)
Description:  The Canadian Independent Telephone Company Joint Task Force (Canadian ITC Joint Task Force or CITC-JTF), is a committee comprised of members from the Association des Compagnies de Téléphone du Québec inc. (ACTQ), Canadian Alliance of Publicly-Owned Telecommunications Systems (CAPTS), Ontario Telecommunications Association (OTA) and TBayTel
Document: 812066.doc - 88KO

2007-10-01 - ARCH Disability Law Centre
Description: ARC H Disability Law Centre is pleased to submit the enclosed Comments in accordance with the procedures established at paragraph 9 of the above-noted Public Notice
Document: 812060.zip - 58KO

2007-10-01 - Canadian Association of the Deaf
Description:  Attached is the submission of the Canadian Association of the Deaf in the above matter
Document: 811865.zip - 495KO

2007-10-01 - Execulink Telecom Inc.
Description:  Pursuant to Telecom Public Notice CRTC 2007-16 (TPN 2007-16), Execulink Telecom Inc. (Execulink) hereby submits its comments with respect to the subject proceeding
Document: 811914.doc - 52KO

Section 4c) Répliques aux observations

2007-11-23 - Canadian Internet Policy and Public Interest Clinic (CIPPIC)
Description: The following are CIPPIC's reply comments in the above-mentioned proceeding.
Document: 833414.pdf - 1060KO

2007-11-23 - ARCH Disability Law Centre
Description: ARCH Disability Law Centre is pleased to submit the enclosed Reply Comments in accordance with the procedures established at paragraph 16 of the above-noted Public Notice
Document: 833365.zip - 106KO

2007-11-23 - Primus Telecommunications Canada Inc.
Description:  Pursuant to the process set out by the Commission in Public Notice 2007-16, Primus Telecommunications Canada Inc. (Primus) hereby submits the following reply comments.
Document: 833220.doc - 98KO

2007-11-23 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description: The Public Interest Advocacy Centre (PIAC), as counsel for Consumers Council of Canada and National Anti-Poverty Organization (the Consumer Groups) is pleased to enclose the Reply Comments and Undertaking of the Consumer Groups in the above matter.
Document: 833205.zip - 137KO

2007-11-23 - Canadian Cable Systems Alliance Inc. (CCSA)
Description: Pursuant to the schedule for Telecom Public Notice CRTC 2007-16 (TPN 2007-16), paragraph 16, the Canadian Cable Systems Alliance Inc. (“CCSA”) hereby submits its reply comments with respect to the subject proceeding.
Document: 833116.pdf - 222KO

2007-11-23 - Canadian Independent Telephone Company Joint Task Force
Description: The Canadian Independent Telephone Company Joint Task Force (Canadian ITC Joint Task Force or CITC-JTF), which is comprised of   the members of Association des Compagnies de Téléphone du Québec inc. (ACTQ), the members of the Canadian Alliance of Publicly-Owned Telecommunications Systems (CAPTS), the members of the Ontario Telecommunications Association (OTA) and TBayTel, hereby submits its reply comments on the structure and mandate of the Commissioner for Complaints for Telecommunications Services (« CCTS ») pursuant to PN 2007-16 .
Document: 833048.doc - 52KO

Section 6) - Pièces et répliques aux questions soulevées lors de l'audience publique

2007-11-15 - CRTC Exhibit no. 02 - "Hard Copy Document"
Description: 4-Page excerpt from the Telecommunications Industry Ombudsman 2007 Annual Report entitled "Member Complaints Statistics", available at the following web link http://www.tio.com.au/publications/annual_reports/ar2007/PDF/PartSix.pdf

2007-11-14 - CRTC Exhibit no. 01 - "Hard Copy Document"
Description: CRTC staff document entitled: Proceeding to consider the organization and mandate of the Commissioner for Complaints for Telecommunications Services - Public Consultation

Section 8b) Autres

Aucun documents

Mise à jour : 2008-05-30

Date de modification :

2008-05-30