Learn about Accessibility and TV
- Trial periods for persons with disabilities – the Television Service Provider (TVSP) Code requires cable, Internet Protocol television and satellite providers to offer a customer who self-identifies as a person with a disability (or who indicates that a member of the household to which the service is to be provided has a disability) a trial period lasting a minimum of 30 calendar days to enable the customer to determine whether the service and equipment meet their needs.
- TV access for people who are blind or partially-sighted
- TV access for people who are Deaf or Hard of Hearing
- List of TV channels with described video
- Accessibility of telecommunications and broadcasting services
- French language closed captioning:
- English-language closed captioning:
- Closed captioning - non-linear online platforms
If you have an accessibility complaint related to phone, TV or Internet services, we can help.
If your accessibility complaint is not related to phone, TV or Internet services, we may refer you to another organization that is better suited to address your issue.
Before you file a complaint with us, you may want to look into whether one of the organizations listed below is more appropriate to deal with your accessibility complaint.
- Transportation services
- Human Rights
- If you are employed in a Government of Canada department or agency, or by the Parliament of Canada
What we are doing
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