Accessible phone services

Relay services enable people with hearing or speech disabilities to place and receive telephone calls.

Wireless service providers must offer at least one mobile handset for persons who are blind and/or have moderate to severe mobility or cognitive disabilities.

In certain areas, text message access to 9-1-1 services is now available for hearing or speech impaired Canadians.

If you have an accessibility complaint related to phone, TV or Internet services, we can help

Complaint about accessibility

If your accessibility complaint is not related to phone, TV or Internet services, we may refer you to another organization that is better suited to address your issue.

Before you file a complaint with us, you may want to look into whether one of the organizations listed below is more appropriate to deal with your accessibility complaint.

Contact us

Services and information

Video Relay Service (VRS)

Information about VRS and the Canadian Administrator of VRS.

Message Relay Service (MRS)

Information about TTY and IP relay services.


Information about handsets (e.g., smart phones, cellular phones and personal digital assistant (PDA) devices).

9-1-1 Services

Information about how 9-1-1 services work in Canada.

Sign language content

Find a collection of video playlists in American Sign Language (ASL) and Langue des signes québecoise (LSQ).

Accessible wireless plans

Learn about the measures that we have put in place to make it easier for you to find and subscribe to accessible wireless plans.

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