The CRTC regulates telephone and cell service companies. These companies create networks that make it possible to connect 9-1-1 calls to call centres. These centres then dispatch emergency responders, such as police, firefighters, and paramedics.
Both emergency responders and 9-1-1 call centres fall under the jurisdiction of provincial, territorial, and municipal governments.
Services and information
Telecommunications networks have greatly evolved over the years. Today, you can do much more than make a phone call. We want to ensure that emergency services benefit from these advancements.
Telephone and cell service providers
Providers, carriers, and resellers are required to support 9-1-1 services. Learn about obligations, registration process and best practices.
9-1-1 services for Canadians
Learn about the different types of 9-1-1 service and how this works in Canada. You’ll also find tips on what you need to do when making a 9-1-1 call, and how to prevent accidental calls to 9-1-1.
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