9-1-1 Services

The CRTC regulates the telecommunications carriers who supply the network needed to direct and connect 9-1-1 calls to 9-1-1 call centres. Emergency responders and the 9-1-1 call centres who dispatch them fall within the jurisdiction of provincial, territorial and municipal governments.


Next-generation 9-1-1

Learn more about how, in the future, you may be able to send text, photos, and videos, when you need help.

Service Provider Obligations

Learn about your 9-1-1 and other obligations if you: do not own or operate your facilities (reseller), own or operate your facilities (carrier), 9-1-1 and other obligations, and how to register with us.

9-1-1 Services for Canadians

Learn more about how 9-1-1 services work in Canada, including: tips when making 9-1-1 calls, types of 9-1-1 services, VoIP 9-1-1 services, and how to prevent unintentional 9-1-1 calls.

What we are doing

Date modified: