The CRTC regulates the telecommunications carriers who supply the network needed to direct and connect 9-1-1 calls to 9-1-1 call centres. Emergency responders and the 9-1-1 call centres who dispatch them fall within the jurisdiction of provincial, territorial and municipal governments.
Learn more about how, in the future, you may be able to send text, photos, and videos, when you need help.
Learn more about how 9-1-1 services work in Canada, including: tips when making 9-1-1 calls, types of 9-1-1 services, VoIP 9-1-1 services, and how to prevent unintentional 9-1-1 calls.
Learn about your 9-1-1 and other obligations if you: do not own or operate your facilities (reseller), own or operate your facilities (carrier), 9-1-1 and other obligations, and how to register with us.
What we are doing
- Next-generation 9-1-1 network design efficiencies (Telecom Notice of Consultation CRTC 2018-105)
- Establishment of a regulatory framework for next-generation 9-1-1 in Canada (Telecom Notice of Consultation CRTC 2016-116)
- Application of the 9-1-1 regulatory obligations directly to non-carriers
- Record of the proceeding about the Obligations of local VoIP service providers in Canada
Policies, Decisions and Orders
- Next-generation 9-1-1 network design efficiencies (Telecom Regulatory Policy CRTC 2019-66)
- Next-generation 9-1-1 – Modernizing 9-1-1 networks to meet the public safety needs of Canadians (Telecom Decision CRTC 2017-182)
- 9-1-1 Action Plan (Telecom Regulatory Policy CRTC 2014-342)
- Consensus report regarding the location of small cell antennas for 9-1-1 services (Telecom Decision CRTC 2014-662)
- Date modified: