9-1-1 services

The CRTC regulates telephone and cell service companies. These companies create networks that make it possible to connect 9-1-1 calls to call centres. These centres then dispatch emergency responders, such as police, firefighters, and paramedics.

Both emergency responders and 9-1-1 call centres fall under the jurisdiction of provincial, territorial, and municipal governments.

Services and information

Next-generation 9-1-1

Telecommunications networks have greatly evolved over the years. Today, you can do much more than make a phone call. We want to ensure that emergency services benefit from these advancements.

Telephone and cell service providers

Providers, carriers, and resellers are required to support 9-1-1 services. Learn about obligations, registration process and best practices.

9-1-1 services for Canadians

Learn about the different types of 9-1-1 service and how this works in Canada. You’ll also find tips on what you need to do when making a 9-1-1 call, and how to prevent accidental calls to 9-1-1.


Emergency Services Working Group (ESWG)
Emergency Services Working Group

The CRTC’s Emergency Services Working Group addresses issues related to 9-1-1 services. The group includes call centre operators, telecommunications companies and 9-1-1 industry specialists.

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